Previous 1 2 3 Next 99 Replies Latest reply: Jul 10, 2012 4:01 PM by Yaser Herrera
yerrey Level 1 (0 points)

I just updated to IOS 5 and it deleted all of my music and apps, I can't get to any of it. I do still have my photos, texts. and contacts. I hade ALOT of music and apps, is there any way to get this back??

iPhone 4
  • Scott3992 Level 1 (0 points)

    I had a similar problem when i updated to iOS 5, but it only deleted my pictures. What you need to do is restore your iPhone to the last backup and you do this by right clicking on your iPhone under Devices in iTunes. It should give you the option to restore backups and you will not have to update iOS 5 again. I hope this helps.

  • yerrey Level 1 (0 points)

    No it actually didnt :/ I appreciate the effort though.

    It's weird this has happened before and there was a way that I was able to get all of my stuff back from a certain screen that had shown about four previous backup files...and now I have no idea what is wrong with this thing. It's really frusterating. lol

  • Random11 Level 1 (0 points)

    This happened to me too. I fixed it by going into my text messeges and clicking on one of the ppl I knew was in my contacts then scrolling to the top and there was a button that said Contacts in the upper right. I clicked on it and then just eddid one of the fields saved and exited... All my contact were back magically.... hope this helps anyone with the same problem.

  • yerrey Level 1 (0 points)

    You know, I've been reading up on this update...and it seems like there are quite a bit of people having problems with this update. Over 1000 songs lost, not cool man... woulda rather lost anything but! lol

  • tomatfairfax Level 1 (0 points)

    When I updated my ipad one, it deleted all my data including purchased apps, songs, pictures and books.  Trying the restore button, but all it wants to do is restore to factory default instead of letting me pick a restore from a certain backup.  Very frustrating.  My past update has been so smooth that I actually trusted apple too much :+(

    I made sure to hit the sync button before the update, but after update sync button dit not recover any of my data.

  • yerrey Level 1 (0 points)

    Hmm...I wonder if there will be any way to fix all of this!?!?

  • rockholly Level 1 (0 points)

    this happened to me too and i can't even pick a restore point!!!!!!!


    i lost all my apps, all my data, EVERYTHING!!!!!!!


    what are you going to do to fix this apple?!!?!?!!?!??!?!?!?!!!?!?!?!    

  • tomatfairfax Level 1 (0 points)

    If you go to app store, you can at least find all the purchased apps, and you will have to reinstall them one by one.  So far I don't think it is charging me again for the apps that I paid for before.  Keeping my finger cross.  As for paid songs. no such luck.  I just said no purchased song to download :+(

  • AlbionGal Level 1 (0 points)

    Twice I tried to install it and I get error -5000. Looks like it's a backup error, it warns me that if I continue I will lose everything. No thanks. I think I'll wait it out. Sorry to everyone who lost everything. Not cool.

  • ledoJ Level 1 (0 points)

    yerrey... i just finished updating OS5 and restored from iTUNES. did you restored by iTUNES? all my photos, contact, message, songs (799) and notes are there except all apps since my PC has no more room for all my apps back up . so i have to load them again one by one duh!

    i'm in china BTW and using iPHONE4 GSM.


    One more thing it is really recommended that you download first the update and then install in ur phone.

  • yerrey Level 1 (0 points)

    Well I updated restored and backedup from itunes, I have no clue how I got my texts and photos, bit can't get my music or apps.  Idk if there is another way to do it off of itunes? I can't even find the backup files!

    This situation is not cool:(

  • RobinRhysJones Level 1 (0 points)

    Backed up my phone in preparation for the upgrade.

    Upgraded it.... lost all my apps and music but kept everything else...... tried to back it up again... but still no apps or music

  • davidmintzer Level 1 (75 points)

    This works--had the same problem--takes a bit of time though.


  • hazelfromniagara falls Level 1 (5 points)

    I had the same thing happen but went to the Telus store....fuming mad!  They googled the problem and somehow or other got my Iphone "out of its coma" ....apparently everyone is trying to download the new OS and it's caused havoc.  I was told to wait a day or two...ALL THAT FOR hopefully, you all will be able to get your stuff back, because mine also said...had to restore AFTER the download, and then it said it COULDN'T RESTORE OR RESET TO FACTORY SETTINGS...go to your local Telus store, and complain...if mine could get my Iphone back to where it was, then you all should be able to get the same thing.  I only had the picture of the Itunes plug on mine...couldn't get anything...TOTALLY NONFUNCTIONAL!  Good luck.  (I am on my THIRD Iphone much trouble with first two, and even this one is a problem.)

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