I can't sign into iCloud via windows control panel

When I try to log in, I get an error message reading 'you can't sign in because of a server error'.


I'm no computer whizz and this has got me stumped. I've tried turning off firewall, closing all other programs and restarting the computer with no luck :-/


Any help appreciated,


Thanks, Lucy

Posted on Oct 12, 2011 9:15 PM

Reply
243 replies

Oct 18, 2011 12:46 PM in response to froobieloo

Yes, I am experiencing the same issue of getting an endless spinner upon login to iCloud from my Windows 7 32-bit PC. I get no error message even after letting it spin for 6 hours. I too have reinstalled iCloud PC and run the suggested "netsh winsock reset". Nothing seems to work. I don't even think the login credentials are leaving my machine beacuse if I put in the incorrect password, it does not come back with an invalid login error. I think the application is reaching out to a destination that does not exist and waits endlessly for a response. Would appreciate other suggestions.

Oct 18, 2011 4:38 PM in response to froobieloo

OMG EVERYONE! ok...try this...but 1st let me explain!! Problem MAY be with BONJOUR!!!!


I'm on PC w. Win7-64 bit and have an iPod Touch 4G


After great pains, got iOS 5 installed. However, my ipod wouldn't sync with itunes when on the Itunes summary for my ipod under BACKUP it was selected: Back up to this computer. Also, despite clicking "enable wifi sync" the wifi sync also did not work. HOWEVER, I found that my ipod completed a sync when under BACKUP it was selected: Back up to iCloud.


So, with that problem dead ended i turned to messing around with iCloud. Created my iCloud using my apple ID fine. After my first initial iCloud back up taking 4 hours or so, I completed an iCloud back up from my ipod. But last got to wondering...where are all my photo roll pics (800+) and notes etc going since i turned on photostream etc. I messaged a friend through the new messenger and he wondered to. I sign into ICLOUD.COM ok but there you only have the email, calendar, find my ipod and iWork! SOOOO he looked into it and said are you signing into iCloud control panel on your pc!? I was like WHAT???


So, i know this is long story...lol...but I'M EXCITED. I didn't know u needed that. I installed it. And despite it supposing to start after installer finished or me going into pc control panel and clicking it, it wouldn't open. So i uninstalled...rebooted...reinstalled...itunes cloed out now...and the sign in came up.


But as most of you here were getting...i got the CAN'T SIGN IN DUE TO SERVER ERRORS.


So, tried again tonight and same thing. This lead me to all your posts here. So, I tried the winsock thing. But never rebooted my computer. As I got frustrated and let my laptop sit...but plugged in my ipod to try and troubleshoot the syncing with itunes issue SOMETHING HAPPENED THAT NEVER HAPPEND BEFORE!!!


As iTunes was trying to auto open, and error square popped up. IT WAS ABOUT BONJOUR! Said it needed to be restarted in the CONTROL PANEL --> ADMINISTRATIVE TOOLS ---> SERVICES. So I went there and it said it was started but i RESTARTED IT!


LOW AND BEHOLD, MY ICLOUD SIGNS IN NOW AND my iPOD SYNCS TO ITUNES CORRECTLY!


I have no idea if this is a fix but PLEASE TRY AND POST YOUR EXPERIENCES!!!!! Mind you i also did the winsock thing too. So, others posted they tried that and it didn't fix their signing in issu!!!

Oct 18, 2011 7:07 PM in response to szynda

Oh darn it. I WAS SO HOPING THIS WOULD SOLVE PEOPLES ISSUES. Cuz i swear once that new error message pooped up and i did that...EVERYTHING HAS FALLEN INTO PLACE with iCloud PC Control panel and all my itunes sync issues..including true, automatic wifi and completely wioreless wifi syncing!


BUT, NOW I can't get my photo stream cleared like they said on iCloud.com. Keeps saying this time that "unable to reset photo stream at this time due to server error. try again later" AHHHHHH when will this end'


Anyone get there photo stream reset??? Any suggestions???


Im sorry this wasn't a fix for you! I really am as i feel your pain and still do. If it helps anyone else please let me...us know?!? Thank u every1 in advance

Oct 18, 2011 10:47 PM in response to froobieloo

I was also having a problem trying to login to iCloud control panel. I tried all the other fixes mentioned.

Then I decided to try login to my old MobileMe control panel. Success.... As I logged in in did a migration and now iCloud control panel lets me login.


So if you had a MobileMe account, you have to do the migration in your browser, and then once this is done login to your MobileMe control panel before trying to login to the iCloud control panel, This will do another migration in the control panel and away you go.


Hope this helps

Oct 19, 2011 3:56 AM in response to froobieloo

Has anyone actually contacted Apple support about this?


I was on the phone to them yesterday for an hour trying to sort out Apple ID problem I was getting. Which they finally managed to sort out. Now I have this problem of not being able to log onto the Control panel with my home PC but I can with my work PC.


This seem to be a constant problem with the modern world.......................NOTHING ACTUALLY WORKS!!

Oct 19, 2011 4:27 AM in response to Gumbogill

I have tried logging it with Apple twice! First time I spoke with an Apple Tech and they tried all the usual tricks, uninstalling then reinstalling, restarting the computer, shutting down the firewall and anti-virus, none of which worked.


I then had to call back the next day and spoke to a Senior Apple Tech. They were a bit more helpful and were able to isolate the issue to my actual user account on my Win7 PC. I setup a new user called Test and logged onto my PC using Test, launched the iCloud Control Panel, entered my username and password and the control panel successfully logged in.


Then I went back into my normal account and tried the same, unfortunately it didn't work as it just sat there thinking with the loading/logging in icon spinning around.


The tech advised me that it was a bit more complicated then he thought and asked for my phone number and email address to get back to me the next day. Here is the next day and no contact from Apple in relation to this issue.


If any of you are interested the Apple case number is #253376216. You might be able to quote this and suggest that you are having a similar issue as to what I have already reported.


It is quite frustrating as I have been using MobileMe without issue for years, but as soon as I migrate to iCloud and try installing and using new software the whole thing goes belly up. Now I can't sync anything from my PC to my iCloud and hence my devices aren't syncing with my contacts, calendars, photos etc etc.


I hope they have a resolution for this soon.

Oct 19, 2011 5:04 AM in response to rjback

Yes, so Apple are aware of the issue but so far no fix for it has been determined. The tech had a thought it could be a registry thing, but I am not that tech savvy to go poking around in the Windows registry.


Unless there is someone on here that might be of technical ability to poke around in the Windows registry and determine if that is the error or not.

Oct 19, 2011 6:34 AM in response to singo79

I tried the "Test" user account, and I was still unable to login through the iCloud Control Panel. I am also not migrating from MobileMe, so that also is not my issue.


I think it's a problem with some Windows 7 64-bit systems. I was also having difficulty backing up my devices through iTunes before iOS 5. It would begin to backup but would never finish. Fortunately now I can just back up to iCloud. At least that part works for me.


I only need the Control Panel to link Photostream to my PC. Other than that, all aspects of iCloud are working for me.

Oct 19, 2011 6:37 AM in response to froobieloo

Have just called them and they were as useless as a chocolate teapot! I mentioned this support thread and asked them if they actuallly look at these threads and she no they don't. She told me to set up another user account on my home PC and see if that works. In other words they haven't got a clue! Mmmmmm ........................not very impressed. Why do these people bring out these products when they are so full of bugs! Microsoft are the same. Technolgy is crap these days, I go home I have trouble with my digital TV, wireless router,Iphone,laptop....etc. Bring back the old days and least things worked!

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I can't sign into iCloud via windows control panel

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