iMessage Caller ID

Anyone else having this problem? Caller ID in Messages settings is set to the phone number, but all iMessages sent are received with the email address (AppleID) as the return contact info. Tried turning iMessage on and off, tried changing called ID to email and back to phone number, but nothing works. Is this just a software bug, or is there some delay in the iMessage verification/registration system due to the millions of people setting up iOS5 tonight?

Posted on Oct 12, 2011 9:23 PM

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42 replies

Dec 14, 2011 6:22 AM in response to psp3492

go to myapple id (https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ )-> manage account -> phone numbers -> at write your country code, leave blank the area code and at phone type your phone number. For me (greece) is 030 - (blank)- 69...etc. then go to your iphone to settings and Store. apple id and view apple id. tap at billing address scroll down and add (or should be) your phone number. that worked for me.

Dec 18, 2011 11:28 PM in response to theodorostz

Ok, my problem is that my email address displayed to recipients as the sender rather than my name or phone number. I too was at the point of frustration, about to peel 5 carrots, weave the peelings between my toes whilst standing on my head, repeating the 10 commandments and looking at 4s anticipating a miracle fix... So thanks to theodorostz, I tried several "fix" solutions mentioned on this thread and others from friends with 4s' and his is the ONLY ONE THAT HAS WORKED:

"go to myapple id (https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ )-> manage account -> phone numbers -> at write your country code, leave blank the area code and at phone type your phone number. For me (greece) is 030 - (blank)- 69...etc. then go to your iphone to settings and Store. apple id and view apple id. tap at billing address scroll down and add (or should be) your phone number. that worked for me."

In between last night and today to check that fix has worked, I sync't my 4s a couple of times, made sure the info was consistent when logging into apple id from pc and phone. I don't know where I looked but I could find the phone number manage option much easier from the 4s menu than from my mac browser.... My billing address phone number had no international code attached so not sure if this in combination with the daytime ph #, but whilst in there, I changed all of this info as theodorostz recommended and today, success!

I have found also that when my friends insert my contact details into their iphone, they must insert the international code in the same format that I have edited my apple id. eg One friend had no international code saved to my cell svc provider code and # - i received imsg ok, but my replies to him kept coming up with my email address as the default sender rather than my contact name or cell #. Another imsg showed for my work colleague today as the +64... number, but only because I was not in his contact list. I saved my contact details to the received imsg phone number and imsg instantly updated to show my name. So think the apple id needs to correspond to how your recipients enter your contact details. The only way you can check this I guess is by entering it yourself or explaining they need to do the +64 or whatever thing, which is great if the person next to you has an iphone to test all these possibilities.

I have had another tekkie suggest that I should check my email and internet settings as a last resort, see what I can tweak in there, since imsg sends via email effectively, But since changing my apple id, I have not had to look into this avenue (thanks again theodorostz).

Thanks to everyone for all of their suggestions but especially theodorostz as this one was really doing my head in. Seriously. But the logic that it had to come from and align with the core of the matrix (apple id) made sense to this complete teknophobe.

ok. now to enable siri. Wish me luck!I

Oct 18, 2011 9:20 AM in response to Mike R

I posted my situation on another thread, but it sounds similar to the problems you're seeing here, with a Siri twist. The difference here is that my son has two separate devices and I want to keep separate threads, but Siri won't let me distinguish between the two:


---


My older son has a non-Apple phone with SMS/MMS. He also has an iPod Touch currently running iOS 5. iMessage is configured with his Apple ID and he's able to communicate with his brother's iPod Touch and with our (wife's and my) iPhone 4Ss.


His contact card on my phone has a "mobile" number and an Apple ID email address labeled as "iCloud".


What I have experienced is this:

  • two separate threads in my Messaging app, one to/from his phone, the other to/from his Touch.
  • I can message each separately by opening the respective thread in Messaging
  • When asking Siri to "Tell <son> I'm on my way home", she'll use whatever thread he last messaged me on.
  • If I ask Siri to "Text <son> mobile", she responds "<son> doesn't have a mobile number".
  • If I ask Siri to "Call <son> mobile", she'll dial without complaining.


Maybe I need to try removing his contact altogether and re-adding it, and wiping out any existing message threads. Any other suggestions?


---


I guess I'll also try the pull-SIM-card suggestion and see if that helps.

Oct 13, 2011 10:13 AM in response to nikkelz

The other thing that's happening to me is that this is only occuring with one friend. I can iMessage all my other friends and it comes from my cell # but the other friend gets all of them from my email. It's also sort of frustrating there is no way to delete the email and have just the phone as the primary sender. I wonder if Apple will fix this soon. I feel like iOS 5.0.1 isn't too far away.

Oct 13, 2011 7:09 PM in response to Mike R

Same thing happens to me. I actually have 3 email addresses associated besides my phone number.


As I change caller ID between the email addresses, and send a test message to my friend, the from address changes each time.


But if I change the caller-id to the phone number, it stays at the last email address i used for caller-id, even though the phone number is checked......

Oct 13, 2011 7:43 PM in response to Chris Mclellan

and I'm not meaning to speak off topic, but this caller-id problem isn't isolated to iMessage. FaceTime and iMessage for my iPad and FaceTime for Mac also don't honor what I choose as the caller-id.....


The issue with FaceTime for Mac caller-id has been around since it was first released. Can't believe we're the only people that have the problem, or that Apple doesn't know of the bug....

Oct 13, 2011 8:25 PM in response to Chris Mclellan

My problem seems to have sorted itself out as of this evening. I am speculating that the problem was related to Apple's iMessage service being overwhelmed with the release of iOS5 and the sheer number of people trying to register and set up iMessage accounts. Admittedly, that is pure speculation. That said, iMessage can still be confusing because the Caller ID setting seems to be no more than a default setting for "new" messages (NOT sent in reply to an existing thread). From what I can tell based on lots of trials, if someone messages your phone number, your reply will be from your phone number. If they message your email address, your reply message will be sent from your email address.


Threads are created for each person you are messaging, and that is based on the caller ID of the other person. So if "Joe" sends you some messages from his phone number and some from his email address, they will appear in two different threads (both labeled "Joe", assuming his phone number and email are both in your contact info for him). The app sees two different incoming IDs and treats them as two different people even if your contacts data knows they are the same.


To add to the confusion, if "Joe" always sends to your phone number (even though he sends from two different caller IDs), all of the messages will appear in a single thread for him on his device. That's because the ID of the other person (from Joe's perspective -- you) is always the same.


It would be nice if the Messages app could consolidate all of those messages into a single thread based on how the iMessage accounts are registered (associated phone numbers and email addresses for individual users) but for now at least it doesn't seem to do that.

Oct 14, 2011 1:21 AM in response to Mike R

I'm also having various problems with iMessage. The first is as Mike R describes, the iMessages sent to me by one of my firends from his iPhone 4 appear to come from his email address rather than his iPhone number, even though his caller ID is set to his phone number. This means I have two separate conversations with him in Messages, which is a little annoying.


The other problem is that a different friend receives iMessages from me from the correct Caller ID (+44.....) but rather than display my name from his contacts it only displays my number. So SMSs from me appear to come from "Matt" but iMessages from "(+44.....)" even though they are sent from the same phone and number. So far, this only happens to one of my contacts.


I only have one other contact using iMessages and we have no issues with each others Caller IDs.


So three different contacts, three different scenarios and two different problems.


I hope this is a software bug and that it will be fixed soon.

Oct 14, 2011 1:29 AM in response to Mike R

I had this problem with one of my friends earlier tonight and we got it to work. She was messaging a friend on her phone number, and it would be recieved by said friend as a text message, and when that friend replied it came from the email address even though the phone number was selected as caller ID. So what we did was: Turn off iPhone>take out sim card>put sim card back in>turn on iPhone>delete email address from said contact leaving only the phone number. When we did this, we messaged that friend again to the phone number and it came up as an iMessage right away and everything is working great. Its worth a shot, I dont know for sure if this will fix it but its worth trying. Good Luck everyone.

Oct 14, 2011 8:31 AM in response to matthew_b

I sent my wife an iMessage from my iPad last night, and now my phone is stuck in iMessage mode, with her phone number displayed instead of her contact name. I went into settings and turned off iMessage, which returned the conversation to MMS mode and her contact name displays correctly. When I turn iMessage back on, it reverts the conversation back to an iMessage and displays her phone number instead of her contact name again.

Oct 17, 2011 11:15 AM in response to BooShh

BooShh wrote:


I had this problem with one of my friends earlier tonight and we got it to work. She was messaging a friend on her phone number, and it would be recieved by said friend as a text message, and when that friend replied it came from the email address even though the phone number was selected as caller ID. So what we did was: Turn off iPhone>take out sim card>put sim card back in>turn on iPhone>delete email address from said contact leaving only the phone number. When we did this, we messaged that friend again to the phone number and it came up as an iMessage right away and everything is working great. Its worth a shot, I dont know for sure if this will fix it but its worth trying. Good Luck everyone.


BooShh's solution worked for me too!

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iMessage Caller ID

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