Hi cesscrapaf I had taken out the extended warrenty about three months before my 12 warrenty ran out I also called them 12 months to the day I purchased it to tell them that due to a change in the devices capabilities and a restriction enforced on the device through apple and the fore that through no fault of my own apple had changed the terms of sale and contract through not given me the choice wether I wished to upgrade to the newer IOS because this update was enforced on me when I did a system restore in effect rendering the now Apple IPad not the same item that I paid for with this in mind I am fully with in my rights to return the product as it is now either falls under the catagory as faulty by design or that it is no longer the same product I purchased from apple because of a forced modification imposed by apple the device no longer is capable of the requirements it was purchased for and is advertised as.
I bought my iPad over the phone through Apple.com I also got a refund on the extended warrenty too though I paid £69 I got refunded £57.12 as they said I had used the service to report the fault and that I was using it also to inform them that I was returning the iPad.
I have since had two PDF receipts from Apple one for the full amount of £699 for the iPad the other for the extended warrenty of £57.12.
Plus as it has taken them so long to issue the refund for the iPad having all ready tecoeved the refund for the extended warrenty they have also issued a good will gesture of a further £20.
I find in matters like these you need to brush up on you civil rights as a consumer plus the rights of the seller too don't go in head strong shouting you want this with no flexibility be polite but at the same time don't let them tell you how it's going to be at the end of it all you are talking to another human being on the other end of the phone brush up on you're civil rights write them down in chronological order with the names of each act plus date of act and also revisions that may have been made to these acts have them highlighted in front of you also with the wording of the acts for each one because to use these acts you must show you know what act is for what and that you understand it at the same time when talking to a customer service person don't just spout of all the acts you have written down quote a couple and see what the reply is first if they then them selfs try to counter then use the other laws and acts you have if you get no where still demand to speak to their line manager even if you have to go to a different department if the person you're talking to is just being bull headed and not listening to you proofing you're legal rights if you live in the UK inform them that you feel that you are getting no where with them and contact consumer standards who will try to help you and then if they feel the need to they will then escalate it up to Trading Standards.
These laws and acts in the most do apply to buying over the counter too they are slightly different but not to much so that you won't be able to understand them you can read all you need to and find all these laws and acts plus revisions for the sales of goods in the UK at gov.org plus you can also go visit you're local citizens advice bureau and ask them to help you with finding out what you're legal rights are as a consumer plus really look in to you're rights a terms of length of time to return bought products you will be very supprised I wish you all the best.
I'm now thinking of buying the ASUS prime mk2 only £500 and has all the iPad has but come with all the iPad2 should have come with and less money to pay too that should keep me till the end of the year when the IPad4 is ear marked for a Christmas release which I think will be the first time Apple have done a Christmas release but to be honest I'm not 100% sure that it is a first it's just that I don't remember Apple doing it with some thing as big as what the IPad is to the gadge world.
btw big rumours the IPad3 is going to be alot more expensive than even the original IPad Apple commented on the facts that the components cost more i.e better screen, ports of some Discription added, faster chips, more RAM supposedly a 3D cam though I'm thinking that if this is so the price of the next IPad is going to beyond most of the avg persons pocket also another thing that the rumour mill has been talking about is that the IPad3 will be alot thicker than the IPad2 because they are having to use a more powerful battery to cope with the demands of all the new goodies packed into the IPad3.
So still no flash to get decent use out of the iPad you need to buy 3rd party apps to try and run aspects of the IPad that should run freely i.e audiobook chapters and the decent apps need to make the IPad really work and make it more than just an expensive flat square MP3 player that you might pick up once in a while to read a few chapters from a book these apps cost quite a bit and I personally am yet to use an app on the IPad freely with out it some times freezing up, crashing back to home screen, plain and simple won't load up or you recieve and update and the app has changed so much that it's no longer the app for you or after update all the previous faults with Apple apps start to now happen its a massive gamble each time you choose to upgrade or are forced to upgrade as with the biggie fault and why we are all talking and reading in this forum the upgrade and I use that term very lightly "upgrade" to IOS5.
The return and refund was the best thing I ever did with an Apple product and I advise all who have botherd to follow this topic/thread to do them selfs return you're IPads show Apple they can't treat their customers like that swept under the carpit.
I wish you all every one of you with an IPad still the very very best of luck with it.
