You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 5 iPhone update Ringtones won't sync

After the 10.5 update and the iOS5 update on my iPhone my ringtones won't sync! Anyone else have this issue?

iPhone 4

Posted on Oct 13, 2011 3:36 AM

Reply
182 replies

Oct 16, 2011 7:24 PM in response to AbbyWhiz

yes, it seems that this upgrade is very very buggy. In addition to no ringtones, the whole iphone runs much slower. this upgrade could have been made by Windows. it's almost as bad as the new OS, Lion. Be forewarned about upgrading to Lion, too. It's got major issues. Reminds me of when microsoft came out with Vista, and people delyed for years the upgrade. Maybe it's what happens when companies have a monopoly.

Oct 19, 2011 6:47 PM in response to starrn1

I had the same problem. All of my ringtones were custom made with a much older version of iTunes. As soon as I downloaded iOS5 to my iPhone 4 only two of the ringtones would sync. I tried everything but nothing would work. I just attempted what was listed above (uncheck all tones, sync, re-check the tones then sync again). My ringtones sync fine now.

Oct 20, 2011 3:55 PM in response to starrn1

I tried most of the solutions presented above. None worked for me.


This was my PROBLEM: After upgrading to iOS 5 and running iTunes 10.5, my ringtones were not showing on my phone. However, they were still on my iTunes. They were purchased from iTunes (no custom tones). In iTunes, under "devices", ringtones were listed but with an exclamation point next to them and they would not play. They were also not listed in my ringtones in "settings" on my iPhone.


Here was the SOLUTION: On my PC, in iTunes, under "Help", I ran a diagnostic test. After all completed successfully, in iTunes>Ringtones (not on my devices), I made sure I still had my ringtones FIRST. Then under devices>iphone>ringtones, I deleted the ringtones which were listed with an exclamation point next to them (which all of them had an ! next to them). Then under the iTunes ringtones I checked all the ringtones, highlighted them and dragged them over to my device ringtones tab on the left. Viola!!



It sounds like there are several different solutions. Hope this one helps someone!

Oct 22, 2011 5:15 AM in response to starrn1

This solution still DOES NOT work for me. My ringtones were purchases from apple on Itunes on the PC, then uploaded to my phone. after the 5.0 OS they WILL NOT UPLOAD to the phone. I have tried the un-check and re-check and snyc it doesnt work. I can purchase new ringtones and they work but the older purchases dont work. I see them but CANNT get them on the phone again.

Oct 22, 2011 8:25 AM in response to starrn1

Hi everyone, new here. I read through all of these and tried everything with no positive results. I tried sync with iTunes regular, wifi, check and unchecking custom ringtones with resync. Nothing was working.


This is what I did. I deleted all the tones in my ringtone folder. Then I ran a sync. After the sync it completely removed my ringtone folder from the sidebar. I then went to file>add file to library and chose the ringtone file(s) I wanted. This created a new ringtone folder, synced the file(s) and changer the file(s) from greyed out to regular. I went to phone settings>sounds>ringtone and there they were.


Hope this helps a few of you.

iOS 5 iPhone update Ringtones won't sync

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.