Safari crashes on iPad after ios 5 update

Anyone elses Safari crash constantly after updating your iPad 1 to IOS 5? Try surfing Apple's own website. Thanks

Posted on Oct 13, 2011 9:34 AM

Reply
612 replies

Mar 11, 2012 10:51 AM in response to Huzzalez

Did you do a full reset/erase then update, then setup as a new iPad? That's what I did and havn't had any issues for a week. That's not to say that there may be some web sites that it may have trouble with, but 4.3 crashed on some web sites also. Even on those sites I found that if I really wanted to read them all I have to do is close all the other tabs, and maybe kill all the background tasks and it read just fine. Some site the iPad 1 just can't handle, they are just too demanding. a lot of those sites will offer a mobile version or an app. In those cases use the mobile site or the app.


You can also go on the web and find instructions on how to down rev back to 4.3. I have no experience with this so I can't give an opinion one way or another other than I heard it can be done. I am perfectly content with my iPad 1 running ios5.1 so I have no interest in doing that. Personaly I'd try wiping it clean and starting with a clean slate. Sync up first and backup, but Do not restore from backup.

Mar 11, 2012 11:10 AM in response to cynthiafromNB

I updated my iPad 1 from 5.0.1 to 5.1 yesterday (backed up first, kept all old files, apps etc). I had been having very frequent safari crashes under 5.0.1, very very frustrating. After several hours of browsing my normal sites (that used to crash routinely, even w/ safari only app loaded), all seems to work great under iOS 5.1. No problems at all (crossing my fingers, but definitely the update is an improvement - perhaps a true fix?)

Mar 11, 2012 11:36 AM in response to 9toes

I decided to take a look at the memory usage for my iPhone 4 and iPad 1. iPhone 4 is running 4.x, iPad 1 is running 5.1. First I'll say again: with 5.01 I definitely had a growing memory leak issue that only resolved with restart, with 5.1 I do not seem to see this at all (iPad has been running without restart since upgrade on first release day). Yes some page will crash, but if I look at memory usage after crash with 5.01 I only had a tiny amount of RAM (8-10 MB) free, and relaunching Safari didn't help much. Now if a page does quit Safari the memory usage goes back down to the amount before the crash (or when I close the page), from 7-8 MB back up to 70 MB free. On the iPhone by contrast there is easily over 140 MB free, but keep in mind the iPhone 4 has TWICE the memory of iPad 1.


I guess what I am saying is with all the new features of iOS 5.1, and different rendering engine, I can live with the fact that my 2 year old iPad can't do all pages, but is back to being a fully usable device (with 5.01 I was getting ready to stop using it). Also I am not getting the unresponsive behavior on web pages that probably came from critically low memory handling/garbage collection. To do complex renders of pages with lots of graphics in 70 MB is a bit of a challenge.


I wonder if people who are having crashes regularly with 5.1 have a particular app or setting on that I don't? I sync to iCloud, have push e-mail on, use e-mail, Safari, Notes, Calendar, and some apps daily, but don't have a lot of third party apps running constantly.

Mar 11, 2012 12:21 PM in response to petemj23

I have posted here before on my troubles with an iPad1 and 5.01. 5.1 for me, has resolved the situation. I had one crash of Safari right after the update. I did a hard restart and from there forward, not a problem. Sometimes Safari takes a long time to load a page. In the past I suspect that page would have crashed it. But now it seems to be working things out if I give it enough time. And I've had no problems with Zite, a heavy user of the webkit, and which regularily would fall apart. My heart goes out to ones still having problems. And there remains no excuse for such a long silence from Apple about such issues. But, as they roll, they roll. And it would seem that for me at least, their behind the scenes efforts have made a positive difference. My New iPad arrives on Friday. Now I'm prepared to give the first one to someone else and trust that I won't be giving them a problem.

Mar 11, 2012 12:23 PM in response to Edmund Pirali

While I've seen improvement in a number of areas with the update from 5.0.1 to 5.1, I remain quite disappointed that Safari still crashes constantly. I'm trying to use them (iPad 2's) for accessing web based management information systems, OSS (operations support system), a customer information system, and trouble ticketing. Safari crashes immediately on all of them. As may be obvious, I'm trying to use them in a business setting so I'm probably not a common use scenario. I'm sure the iPad 2 works fine for most people who watch movies and surf the Internet but it is apparent that iOS 5 was not designed to handle web pages with complex layouts and JavaScript. There is no multimedia on the web pages, just text inside gridviews, some dropdown list boxes, menus, and textboxes - nothing fancy.


On another point often mentioned here, I understand that busy web sites will crash Safari but that tells me there's a memory management issue. If Safari can't handle a web page, it should raise a warning dialog box rather than just crashing. I don't feel that I should give Apple a pass on this like it is to be expected. It's not what I expect for a properly designed OS and a native application that runs on it.


I've had my personal iPad to the genius bar many times and even post iOS 5.1 to make sure they see the problem and afford them every opportunity to try what they can to fix it. No luck so far.

Mar 11, 2012 12:46 PM in response to Hank LV

Does anyone have proof that there were actually enhancements to 5.1 that improved memory issues for the iPad? The 5.1 release notes don't say anything about fixing memory issues:


  • Japanese language support for Siri (availability may be limited during initial rollout)
  • Photos can now be deleted from Photo Stream
  • Camera shortcut now always visible on Lock Screen for iPhone 4S, iPhone 4, iPhone 3GS and iPod touch (4th generation)
  • Camera face detection now highlights all detected faces
  • Redesigned Camera app for iPad
  • Genius Mixes and Genius playlists for iTunes Match subscribers
  • Audio for TV shows and movies on iPad optimized to sound louder and clearer
  • Podcast controls for playback speed and a 30 second rewind for iPad
  • Updated AT&T network indicator
  • Addresses bugs affecting battery life
  • Fixes an issue that occasionally caused audio to drop for outgoing calls


I know these are "among other things", but I see no difference in how my iPad 1 behaves between 5.0.1 and 5.1. I'm curious if others are seeing improvements simply because they rebooted their iPad and cleared the memory, but the issue will present itself in time.


Thoughts??


--Sean

Mar 11, 2012 2:28 PM in response to seanrnicholson

I have an ipad2 and was experiencing a lot of crashes. Since the OS update I haven't had any. I've been monitoring my memory with an app and there is a definite improvement. It's not just due to reboot and clear.


I also watch my Diagnostic and Usage list and while I'm still seeing low memory instances and apps jettisoned (apps that are in the multi-task area) none have caused a crash.


So for I would say that they did try to address the leak and were somewhat successful. I'm sorry for the iPad 1 users. It may not have helped you but my ipad2 is running as it did before 5.0. Hope it stays that way.

Mar 12, 2012 4:27 PM in response to 9toes

Just FYI update on my ongoing experience (iPad 1, updated to 5.1). Have yet to experience safari crash after another handful (5?) hrs of browsing my typical sites (Washington Post was notorious for me). Note: I went to my Settings before I started this note, to remember details of my iCloud and Location Services settings (which I think have been suspected contributors to battery, and perhaps crashing issues(speculated re memory issues?). I haven't been using iCloud, and that remains the same. However, the apps (incl Find My iPad) that use location info were all shut off (and no longer listed). (potentially important - Sunday, after ios update, I had updated all apps that called for it). Just now, I opened GPS HD to re-invoke loc services, turned back on Find My iPad. No others. Will let folks know of any changes in behavior of my good ol' iPad as I move along...

Mar 13, 2012 4:43 AM in response to petemj23

my 2 cents.

My iPad 1 still crashes after upgrade to 5.1. It is still kinda unusable.

It's a **** shame because I was looking forward to getting a iPad 3(been looking forward to better resolution) but now I think I'll wait and see instead. When it's almost 1000$(local price) out of my pocket, I tend to be a bit more careful about how I spend them. So I will research other options first.

Mar 14, 2012 9:10 PM in response to JP_Seoul

My daughter's ipad1 had many crashing problems in safari and ibook. We turned off all the iCloud settings, but this didn't fix it. We had to do a power cycle, then all worked fine. So I don't know yet whether it was the iCloud, or it just needed a power cycle.


FYI: You have to be really careful before upgrading and ios device. I allow my old iphone 3G to get upgraded and it simply got to the point where it took 5-10 seconds to respond to the touch screen. Apple doesn't let you downgrade, so be VERY careful and don't upgrade unless you ABSOLUTELY have too.


I am a software engineer. I hope this helps.

Mar 16, 2012 8:02 PM in response to petemj23

Well i had hope! I upgraded to the new and improved 5.1 last week and crossed my fingers (hard to type with your fingerd configured that way so that explains my delayed input). For the first couple of days I was crash free! I then was emboldened to try turning some stuff back on, started adding some of the iCloud features slowly. Photo stream came back on line and still no crashing so I soon had everything running again and oh oh. Immediately turned everything back off, powered off and hoped. Came back up and it behaved exactly as it has since I foolishly upgraded from 4.3. I will not be buying the flashy new retina iPad 3 or whatever moniker they finally settle on but will continue to use my "old" sort of works iPad 1. It just takes some adjustment to figuring in 3 or 4 crashes a day, so what if there are some stories you can't read all of the way through, I mean c'mon the Internet has lots of other stories. So what if you are about to win a game and it crashes just as you struggle to make the final zombie go back among the dead. It just means you get the thrill of starting over and working your way back through all the stages over again until you know it by heart. I mean look at all of the money I am saving by NOT downloading games that look like they may have some cool crash inducing graphics!


When I first posted, there were fewer than a hundred views here, now there are almost 100,000 but we know from reading this that views mean "nothing, nada" (whatever happened to that guy?), and still Apple does nothing, nada. We spent the money "because it just works" and proudly showed off our new tool to all to make them want one too! Now I feel like a tool. Why they won't let us opt to return to the original OS is beyond me but I guess that is water under the bridge. I have given up trying every new "fix" that comes along and wish luck to all who continue to fight but my fight mode has finally CRASHED....

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari crashes on iPad after ios 5 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.