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iCloud .me email not pushing to iOS 5 devices

First off, if this is a repeat post please direct me to the existing conversation. As I could not find one I wanted to know if anyone is having an issue with iCloud email being pushed to iOS 5 devices? It seems like the push feature only works when the email app is running in the background and even then it runs very slow. Does anyone know if this is a glitch within iOS5, a server issue, settings issue, etc?


I have already tried deleting the account and re-adding it and various other "fixes" but to no avail. I remember the horrendous rollout of MobileMe and I have a feeling that this is simply more of the same.

iMac 24, Mac OS X (10.7.2), iPhone 4 32GB (Verizon) iPad 2 64GB Black (Verizon)

Posted on Oct 13, 2011 6:15 PM

Reply
307 replies

Oct 31, 2011 7:15 AM in response to Themrx

Yeah that sounds about right. Though I have not had a single pushed e-mail since I "upgraded" to iOS5.


None of my rules work anymore either and therefore my aliases do not go into their separate folders. They never really did anyway though in all honesty.


As I said earlier, would love apple to sort out the fact that we all now have 2 apple IDs.

Oct 31, 2011 7:28 AM in response to Themrx

MobileMe --> iCloud + iOS 5 = No Push??


Yes


it is not an iCloud issue as emails are pushed elsewhere (PC, MAC, ect)


Yes... apart from the occasional certificate error...

it seems to be an iOS 5 isolated issue (but only with email) contacts, calendar etc are all OK


Yes, I'm actually rather impressed with the other functionality, much better than MM

iOS 5 Mail App must be running in the backgroud for push to happen


No, Needs to be in the foreground ie. unless I actually open the mail app, nothing is pushed.

if Mail App is closed, push can still happen (very very rarely - hit and miss)


Not that I have seem - I have to actively open the Mail app


mail retrieve settings are definitely and certainly for Push (worked for MobileMe in iOS 4)


Yes


push email was working fine when i switched to iOS5 - I was using MobileMe and hadn't migrated to iCloud


Yes


most people experiencing the problem had an old MobileMe account that they migrated to iCloud.


Can't speak for others but, yes, I'm an MMM (mobile me migrant)

Oct 31, 2011 8:38 AM in response to Joseph T Bergen

Same problem here. Transitioned from MobileMe to iCloud and lost push email functionality for my me.com account, both on my iPhone 4 and iPad 2. A single, random email occasionally will push, but in general I have to open the mail app to retrieve emails. Prior to the transition to ios5 and iCloud (which I did the first day ios5 became available), my emails always pushed perfectly from MobileMe to all of my devices.


I stopped by two different Apple stores this weekend -- Pentagon City (Virginia) and Clarendon (Virginia) -- to try to discuss the problem with the staff. In both stores, the employees with whom I spoke told me this is not a known problem and made me feel like a complete idiot -- because they had not heard about the issue, they acted as if I just don't know what I'm doing. Even better, at the Clarendon store, a worker sent a test email to my iPhone that, OF COURSE, actually pushed to the device. He said that because he was not able to replicate my issue, there is nothing at all he can do. I feel like the Apple gods are conspiring against me.


Thanks for this swell new service, Apple!

Oct 31, 2011 12:07 PM in response to Themrx

Mine actually works very well MOST of the time.


I'm starting to believe that it is either a timeout (session) issue, or the background app crashes somewhere along the way. occasionally i wake up in the morning and I have zero new emails, once I fetch all the new ones come in. now I notice that there was a 2+ hour between emails over night so that might have something to do with it. After that, push no longer works until I reset my phone. Once I reset, push works beautifully again. to answer your questions. Again, I am old Mobile me migrator, 3GS to 4S, using same mobile me address, on AT&T:



it is not an iCloud issue as emails are pushed elsewhere (PC, MAC, ect).

Correct.

it seems to be an iOS 5 isolated issue (but only with email) contacts, calendar etc are all OK

Correct.

iOS 5 Mail App must be running in the background for push to happen.

if Mail App is closed, push can still happen (very very rarely - hit and miss)

Somewhat Correct; When I kill my app, i continue to receive push notificationsfor a few minutes, apparently while the process is still shutting down.once the app is closed for a while without any emails coming through (maybe 5-10 minutes), then push starts to fail (again, maybe a timeout issue).


mail retrieve settings are definitely and certainly for Push (worked for MobileMe in iOS 4)

Correct. Everything set up correctly. and worked flawlessly on iOS4.


push email was working fine when I switched to iOS5 - I was using MobileMe and hadn't migrated to iCloud

Difficult for me to tell, I migrated when I purchased the 4S (received it on launch day).


most people experiencing the problem had an old MobileMe account that they migrated to iCloud.

Correct. I migrated from mobile me, using my same account.


Apparently the message listeners are being killed either on app close, or timing out when they should be running at all times. Might have been done to conserve battery life, not sure. But I assume they should be running at all times as a background service, with or without the email app running. Will probably get fixed on next releast (5.0.1).

Oct 31, 2011 1:34 PM in response to alfredo1

(also to Moseleyite and everyone who has replied)


Ok, so we are all on the same boat and trust me Gordonfromwashington, you are not alone and imagining things! haha and I feel for your push actually working while in front if an Apple crew member... perfect timing isn't it? the crew member was probably thinking "this customer is either a liar or going crazy"


I can't believe this is not being viewed as a priority issue, but i hope they are fixing it or at least planning to fix it.


Love Apple, but they don't always acknowledge issues!!!!!!!

Have read other forums about this issue as well, and most have mentioned they transitioned from MM to iCloud and that's when push got broken.


It's ironic that the paying MM subscribers are the ones affected.

Now we've isolated the issue, what can we mere users do? errrrrr.... wait? lol

Oct 31, 2011 11:15 PM in response to Themrx

I was a MobileMe user using an iPhone 3, then 4. Push worked perfectly 95% of the time. I upgraded to ios5 and it didn't really work for a day or so. Then worked perfectly until last week.


Now it doesn't push 95% of the time.


Works fine on my Macbook.


What is even more annoying is its meant to fetch every 15 minutes if push isn't working but it doesn't so I manually check. Seriously what's the point?


Also reading this it seemsto mostly be ex MM users. So you pay for a service that's then made free and are rewarded with the worst service.


Ta Apple.

Nov 1, 2011 1:58 AM in response to Chris Jones1

Ok since my last post on 19 October, push has worked fine, however it stoped working around 18.00 yesterday but seems to have just come online again. Judging by the number of posts on this subject I feel Apple should be at the very least put a post on the iCloud status page advising us that there is an issue. Nothing wrong with a bit of honesty.

Nov 1, 2011 8:50 AM in response to Joseph T Bergen

I am also having this same issue on my ipad 2 running ios 5 and my iphone 4s running the same.

I was paying for mobile me and I am still paying for icloud, for extra storage and whatnot. please if anyone knows how to fix push notifications for the mail app or other apps. (it appears to not be working on facebook either for certain things) please reply. thanks

Nov 1, 2011 11:13 AM in response to Joseph T Bergen

I've tried every suggestion listed here: Restart; Restart after an hour; switching up push settings; Deleting iCloud and restarting account; etc. Nothing has worked. I have not received a pushed email once since I migrated (yes, from MM to iCloud around the time I upgraded to iOS 5).


This is very frustrating. I received push without a single problem on MM and various iOS versions on my 3GS since June 2009. Now, upgrade to iOS 5 and iCloud and I have not had a single pushed email since.

Nov 1, 2011 5:32 PM in response to BradJT

Same here.


MM user, iCloud migrator.


I've done everything... restarted... deleted accounts,etc.


Push works INTERMITTETEDLY. Today it didn't work from 7:50am - 8:30am EST. I opened Mail at 8:30 and BAM there was an email from like 7:59.


But most (just MOST) of the afternoon emails were pushed.


But I just opened mail at 8:30pm EST and there was an email from 4pm that I had no idea was there.


This is BS and they need to fix it! I liked MobileMe so much

iCloud .me email not pushing to iOS 5 devices

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