Earlier today I read this entire blog community after I had made a call in FT that, as usual, dropped out after 10 minutes or so. This has been going on since I owned my MBAir with SL whether I was using my 27" display at home or just the MBAir on its own. I've been to the Genius Bar etc and they were nice and reloaded FT etc but it didn't help. The problem with the blog is that it produces a lot of data but not too much pulling together. I decided to note some pieces of input that were in line with my own suspicions and do a "real time" trial using some of them. Certain things come to light:
+ It happens on MacOS only. iOS to iOS seem OK. In a Mac to iOS call the iOS device always seems OK.
+ ALL MacOS, whether SL, L or ML have the issue.
+ Reloading etc etc. works for a while but not consistent.
+ ICHATLOVER and another user suggested lowering mic input and/or speaker levels in the Preferences/Sound controls. They repeated several times so they seemed to be getting results (I assume).
+ SCHMENDELL then added that it is helpful to actually keep the Preferences/Sound/Input window open and adjusting the mic slider up and down a bit to get sound back on. THAT was also interesting.
+ Another user (sorry, can't recall name) suggested just clicking the mic from Display to Internal Mic. This is controlled in the same window as the previous item. Also worth a try.
As an audio buff of many, MANY years ago (I'm 70) there was something that rang true about automatic mic clipping if overloaded. In this case it seems it can't click back on after clipping off (IF this is what is going on. If so, that's a software issue and could be fixed with an update).
SO .... as I have this problem ALL the time I decided to actually run trials based on above ideas/inputs.
I made a call and within a few minutes the mic clipped off in my Mac (calling an iPad). iPad at other end was fine. But I was ready with the Sound/Input tab window open and slid the mic control down to 0 and up again to 75% and then back to about 25%. It came right on again. It went out again a little later, did the same thing and it came on again. At least I could keep the call online. That's a start! I felt I had SOME control.
The next time it clipped out I did the above trick, reestablished sound, and then also went to Internal Mic. I spoke for another half hour with no clip out. I then carefully went back to Display Mic, kept level at about 22% and did another half hour. No issues.
ALL THIS TIME I KEPT SOUND WINDOW OPEN IN PREFERENCES at Input tab. Everything you need is there.
While using the machine in the above described ways I did notice that even with speaker sound turned quite low and mic at about 22% I had a lot of sound showing on the mic input bar. This suggests the mic is VERY sensitive and might be easily overloaded causing the software to clip out.
Here is what I think so far (purely my opinion based on my trials):
1. Sound boosting speakers could be causing a problem by creating to much sound near the mic.
2. Apple displays (mine is 27") could trap too much sound behind them and cause mic to clip out.
3. Apple display mic may not be the best mic to use. Try the Internal one. It just may be less vulnerable on the desk level and the much smaller access hole may not allow too much ambient noise in.
4. Even with no display an internal speaker and mic may be too close together in these really slim machines so keeping sound and mic as low as possible might help.
5. iOS devices seem OK so suggest not messing with them.
6. Keep the Apple/Prefrences/Sound/Input tab window open and move the mic slider to reestablish if clipped out. Make sure you hit zero in your movements of the slider, go up to 75% and then ease back to about 22%.
7. When selecting the Internal Speaker it allows you to click on a button to reduce Ambient Noise impact on the mic. I did that. It might or might not have helped. The conversation was going fine anyway at that point. However, the idea of the button is in tune with my thoughts on this matter. It is also interesting that this button to reduce ambient noise is NOT available when you click back to the Display Mic! Maybe it needs one in my view!
If anything in this trial comes to my mind I would offer the following:
= The mics are very sensitive
= Close proximity of mics and speakers in these slim Mac cases may be an issue
= The clipping software which protects the sound system works but won't reset itself to ON again when its done its job at a sound spike. IF this is true then a software update might help here. APPLE???
I hope this adds to the conversation of users who seem to be the only people trying to solve this thing. Thanks to all posters for building the information base. It ALL adds up. I shall keep fiddling with this and post if I find anything new. At least I feel I have some way to ease my frustrations now!