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Sound issues using FaceTime on Mac!!

114405 Views 257 Replies Latest reply: Apr 15, 2014 5:52 AM by glynch6832 RSS
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jennhawaii Calculating status...
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Oct 14, 2011 1:53 PM

I was using FaceTime perfectly fine. And then out of no where, sound just stopped working. This happened before and then suddenly started working again. I can hear the other person just fine but they can't hear me. I've checked the 'video' option making sure internal speakers are selected. And then systems>preferences>sound, i made sure the input and output sound were not muted. I've restarted computer a few times too. Please help!!!

iMac, Mac OS X (10.7.2)
  • Shane Scott Calculating status...
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    Oct 23, 2011 12:58 PM (in response to jennhawaii)

    ever since upgrading last week to Lion 10.7.2 and ios5 on my iphone, ipad and ipod touch, I have been experincing horrible sound cutouts and choppy video.  Since I upgraded everything at the same time, I have no clue if it is the Lion or os5 upgrade that introduced this issue.

  • sparkle364 Calculating status...
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    Oct 28, 2011 11:21 AM (in response to jennhawaii)

    I'm having the same problem, i can hear them but they can't hear me.  It all started after I got the latest updated for iTunes.  Someone please help!!

  • Kathi Smith Calculating status...
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    Oct 29, 2011 5:39 AM (in response to jennhawaii)

    Why has no one from Apple replied with help on this issue?  That is very disappointing!

  • jimmieanna Level 1 Level 1 (0 points)
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    Oct 30, 2011 7:05 AM (in response to jennhawaii)

    Just want to include myself as one of the facetime app users who has been experiencing this problem. Unfortunately, I have experienced this frequently over the last few months. I can talk with my friend fine for about 20 minutes then suddenly out of no where, my friend cannot hear me? We can sign onto google and hear each other just fine when this happens, but I don't think I should have to settle for that as an alternative? There has to be a better "fix". thanks, looking forward to hearing more about this problem and how to fix it.

  • kelcaybray Calculating status...
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    Oct 30, 2011 5:34 PM (in response to jennhawaii)

    I just opened my first mac, took it out of the box and have had the same issue!!  I will be facetimeing with my husband and about 30 seconds into the call he can no longer hear me.  I can hear him but he cant hear me.  My mac is brand new. 

  • jimmieanna Level 1 Level 1 (0 points)
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    Nov 1, 2011 7:39 AM (in response to kelcaybray)

    What a bummer, my issue with facetime has been going on a while, it wasn't until it bacame a 99cent app, that I realized that I had been using the Beta facetime up to that time. I paid my 99 cents last week and immediately was not able to communicate with my brother. So, I decided, since it is out of Beta, time to report this. I wish they would help with this? Or least communicate with us? right?

  • nancyfromsavannah Calculating status...
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    Nov 1, 2011 5:20 PM (in response to jennhawaii)

    Let me also join the group of those that can not hear sound on face time. I have a Mac Book Pro and a Mac Book I can be heard on the Mac Book but can not hear a response on the Mac Book Pro. The one difference I did notice was if you look on the pull down window under video the microphone set up was not listed on the Mac Book Pro. But it is listed on the Mac Book.

  • kcortez Calculating status...
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    Nov 2, 2011 7:01 PM (in response to jennhawaii)

    I've also had sound issues with facetime ever since I bought my mac desktop in august of this year. But usually when I restart my computer the sound works again, but this isn't very ideal. Just a few minutes ago I was on facetime and every 5 minutes the sound was cutting out! I could hear them perfectly but they couldn't hear me. Very frustrating! Need Answers!!

  • ekrampell Calculating status...
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    Nov 2, 2011 8:42 PM (in response to jennhawaii)

    I brought my iMac to the Genius Bar today for the intermittent sound issue using FaceTime.  The tech did something thru prefernces I think to remove FaceTime & then reloaded it.

     

    That did NOT fix the problem. It occurred again tonite.

  • jamesfromfort walton beach Calculating status...
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    Nov 4, 2011 4:44 PM (in response to jennhawaii)

    Facetime on my Macbook Pro, use to work fine, I have had my MBP for roughly 6 months. Brand New, worked fine and outta nowhere facetime started to be a problem.  Callin and receiving fine, I can hear others, yet within the first five minutes when we are talking they can't hear me.  All system chacks are a go. input mic is correct levels are correct.  Please fix this Apple.

  • Sandy from NZ Level 1 Level 1 (0 points)
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    Nov 6, 2011 6:20 PM (in response to jennhawaii)

    I am also having the same problem.  I bought my MacBook Pro in May 2011 and was using FaceTime yesterday to chat to my sister in the UK, she was using the iPhone 4s.  After approx 50 mins into the conversation she was no longer able to hear me but I could hear her.  Using my iPhone 4 IOS 5 appeared to work fine also.  After approx 20 - 30 mins I went back to using FaceTime on my MacBook Pro and her iPhone and again after about 40 - 50 mins she could not hear me which was very frustrating.  Is it a problem with IOS 5 or the MacBook Pro?  It would be great if Apple could let us know what the problem is and fix it very soon as others seem to have been having this problem for a long time.

  • sparkle364 Level 1 Level 1 (0 points)
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    Nov 7, 2011 9:03 AM (in response to Sandy from NZ)

    I have a MacBook, running on Snow Leopard & everything was fine until I updated to IOS 5.

  • ekrampell Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 7, 2011 10:28 AM (in response to sparkle364)

    I am having the problem with sound on FaceTime on my iMad on Snow Leopard.  I have not yet updated to IOS 5 or Lion.

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