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Sound issues using FaceTime on Mac!!

114298 Views 257 Replies Latest reply: Apr 15, 2014 5:52 AM by glynch6832 RSS
  • humphrey_g Level 1 Level 1 (0 points)
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    Feb 11, 2012 12:55 AM (in response to gammapoint)

    10.7.3 is not going to help imho. I get exactly the same problem on 10.7.3. My FaceTime connection from my iMac or my Macbook to my kid's iPhones (one in Spain, one in Toronto) starts fine and a couple of minutes later their audio starts to degrade and quickly becomes unusable. Video stays fine. Reorigination by either end produces same behaviour. iPhone to iPhone is fine. Apple are you listening??!! We need a fix please.

  • ichatlover Calculating status...
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    Feb 17, 2012 3:48 PM (in response to jennhawaii)

    I came across something like this a while ago. My problem was that the audio gain was set too high. You should try turning down the speaker volume or the microphone gain (System Preferences->Sound->Input->Input Volume). Do this on both sides of the call.

  • jackmcdw Calculating status...
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    Feb 18, 2012 4:55 AM (in response to ichatlover)

    Oddly enough I have not had this problem reoccur on recent calls.  I checked the settings on my built in internal microphone, as suggested by ichatlover - the input volume is set at 71% and output at 63%.  As I have never touched these settings, they must be as set by the Apple people when my iMac was supplied just over 2 years ago.  They seem to be reasonable levels and I've left them where they are but might try turning them down if I get this problem again.

  • ntea6 Calculating status...
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    Feb 20, 2012 9:40 AM (in response to jennhawaii)

    Same issue as everyone here: my sound gives out on the other person usually within 5 minutes of being on Facetime on my MacBook (OSX 10.6.8)...I can hear them, they can't hear me. What gives??

  • JennyCastro Calculating status...
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    Feb 20, 2012 12:10 PM (in response to jennhawaii)

    I also have not had sound the last two times I have tried to facetime, with two different phone numbers.  I can hear them fine but they cannot hear me...My mute button is not on and I have no idea what to do!

  • pggirvin Level 1 Level 1 (5 points)
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    Feb 20, 2012 1:14 PM (in response to ntea6)

    same here. macbook pro 2.66 GHz core i7 running OS-X 10.6.8.

    about 5 minutes in, the other party can't hear me.  They are on iPads and iPhones.  Been happening for a couple months now.  I have to quit and restart FaceTime every 5- 10 minutes.

  • ichatlover Level 1 Level 1 (0 points)
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    Feb 20, 2012 1:29 PM (in response to ntea6)

    ntea6, can you try turning down the speaker volume or the microphone gain (System Preferences->Sound->Input->Input Volume). Do this on both sides of the call.

  • ichatlover Level 1 Level 1 (0 points)
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    Feb 20, 2012 1:30 PM (in response to JennyCastro)

    JennyCastro, can you try turning down the speaker volume or the microphone gain (System Preferences->Sound->Input->Input Volume). Do this on both sides of the call.

  • ichatlover Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 20, 2012 1:30 PM (in response to pggirvin)

    pggirvin, when this problem happens, can you try turning down the speaker volume or the microphone gain (System Preferences->Sound->Input->Input Volume). Do this on both sides of the call.

  • JennyCastro Level 1 Level 1 (0 points)
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    Feb 20, 2012 1:51 PM (in response to ichatlover)

    I am on an iphone 4s...I called support and they said the only way to fix it was to restore the phone back to factory settings...Which I really would not like to do.

  • Katbone Calculating status...
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    Feb 20, 2012 6:17 PM (in response to jennhawaii)

    I am having the same prob. The audio drops out within 5 minutes of the call. The beta version of FT worked just fine. After I bought the version of FT from the AppStore thats when the problems started to occur. My sister's iPhone is update to daate with iOS 5 and my iMac is running Snow Leopard with the most current settings.

  • cas427 Level 1 Level 1 (0 points)
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    Feb 20, 2012 6:23 PM (in response to jennhawaii)

    This problem has been banging around for months.  DOES ANYONE AT APPLE READ THESE THREADS?!!!!!

  • jazzmanpete Level 1 Level 1 (0 points)
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    Feb 21, 2012 9:35 AM (in response to jennhawaii)

    Turning down the volume on SP seems to have worked for me.i was able to hold a fifteen minute call with no sound problems

  • Alain.M Calculating status...
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    Feb 26, 2012 12:56 PM (in response to Keymusic88)

    Not sure happy is the word, but I am glad I am not alone with this issue.  Used the beta very happily, upgraded to OSX 10.6.8 and BOUGHT the upgraded Facetime and since have had all the issues you folks have outlined and put so much work into rectifying.

     

    My question is: Is there a way to get notified by apple or autmatically from this "Support Community" technology if and when Apple comes up with a resolution?  Will it be likely an auto update on my iMac or do I need to keep checking back here?

  • duhast Calculating status...
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    Mar 7, 2012 7:32 PM (in response to ichatlover)

    thanks ichatlover.  turning down input volume to 22% fixed it.  Now I can be heard!

     

    (System Preferences->Sound->Input->Input Volume)

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