Previous 1 11 12 13 14 15 Next 262 Replies Latest reply: Jan 29, 2015 12:21 PM by jonnytoto Go to original post
  • arrty Level 1 (0 points)

    Facetime is working perfectly on my brand new air running Lion 10.7.4. Hesitant to upgrade to Mountain Lion now... you know what they say about if it ain't broke...

  • Nickthagreek Level 1 (0 points)

    I have a macbook pro 13" late 2011 model. I am running OSx Mountain Lion and cannot here the other person when using facetime!! I have tried all volume settings but its not happening. It happens when calling my wife on her iphone 4S. Has this issue been resolved by apple yet???

  • MaryeTT Level 1 (0 points)

    I also have the OSx Mountain Lion on my MacBook Pro. We have an iMac at home that has not been upgraded yet. They can hear me, but I can not hear them. I've changed my input/output settings to no avail. Is there a sure fix for this?

  • blucaso Level 1 (0 points)

    It's not Lion. It's a software issue involved in regulating the audio between the Mac and the iPad. The most common complaint seems to be between a Mac and an iPhone or iPad. I'm sure the software is trying to keep the conversation audio from feeding back in a loop, and adjusting the volume, but it's overcompensating to the point where one person's audio drops out completely.


    So Apple:


    I have been a loyal customer since 1991. I have enjoyed nearly every product. I love - LOVE Facetime.


    But the audio dropout problem STINKS. PLEASE FIX IT.


    Seriously, there should be an easy software fix to prevent the auto-volume control from dropping one party's sound so low that it is inaudible. You can do SIRI for crying out loud, surely you can FIX THIS.


    Thank you!



  • Webmason1 Level 1 (0 points)

    I have MountainLion installed on my mid 2010 MBP and facetime my problem is that I can hear them but they can't hear me. I am trying to use the mic on my Apple Cinema display and prefrences says it is picking up the sound. I'm so frustrated I don't know what to do!

  • BAMedia Level 1 (0 points)

    The problem has NOT been solved in Mountain Lion. I'm running a MacBook Pro 15" i7 early/mid 2011, had the problem in Snow Leopard, and still have the problem after upgrading to Mountain Lion (along with more frequent crashes).


    My guess is that for everything to work correctly, you have to do a clean install, which frightens me.

  • npnk3 Level 1 (0 points)

    Also having the same problem with brand new MacBook Pro.  Facetime works fine, then audio goes out and I can't hear the caller.  They can hear me, though.  I have OSX 10.8.1, and everything is up to date.  Please help Apple because since upgrading, iMessage won't allow me to use AIM properly which I prefer because you can share computer screens.

  • karrl Level 1 (0 points)

    start facetime---go to video in the 3.rd pulldownmenue on top-- switch to internal mic.

    that should be it!

  • xxxart Level 1 (0 points)

    I am having the same issue.  After a few minutes of using Facetime on my MacBook Pro the sound fails.  I can hear them but they can't hear me.  It's very frustrating because I constantly use Facetime.  Now I have to find another source to video chat.  MacBook Pro was my first purchase of the apple notebook and I'm beginning to regret the purchase.  Should've stuck with what I new, PC.  Now my hubby and I are debating to not even upgrade our iphones to the new iphone 5.  I hope Apple can do the right thing, stand by their product and fix this issue. 

  • Yoon Joon Level 1 (0 points)

    I agree. I am having the same problem like everyone else. Sound just cuts off. It's ridiculous. I don't even know why they charge a dollar for an application that doesn't work properly. APPLE FIX THIS!!!

  • Mamapix Level 1 (0 points)

    I have struggled with this ever since I started using FaceTime.  I am on the "losing" end.  I stop receiving the audio. They can hear me on the other end, but I can no longer hear them. I have to continuously hang up and call again.  There will be a period of time when I don't have the problem, but eventually, it comes back.  Would love to know the fix.

  • Reesaroo74 Level 1 (0 points)

    Yep, quitting and restarting worked for us.  Same problem, iPad/iPhone user couldn't here the iMac user.

  • Danjo0368 Level 1 (0 points)

    OSX Lion and mountain lion have been crap. Full of bugs. QA/QC is severely lacking.

  • jackmcdw Level 1 (0 points)

    I've just had the same problem with me not being heard at the other end.  This is the first time for a long time but we couldn't resolve it by quitting and restarting as we have done in the past.  I feel sure it's something to do with my volume settings, as previously suggested by someone else.  It's always me on iMac not being heard - I've never had a problem with not hearing my callers on iPads.  Can't believe Apple haven't resolved this issue after more than one year since jennhawaii started this discussion.  I think I'll have to download Skype!!

  • Patrick Faltico Level 1 (10 points)

    Curious, where on the Apple Feedback sight did you post your trouble report?  I don't see a dedicated link for the FaceTime app under the OS X Apps section.  If we all begin complaining in the same part of the feedback website then at least we'll have a better chance of being "counted."  Just my 2¢.

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