Siri is not working AT ALL on new iphone 4s. Anyone else having trouble?

In reply to

Sarahlizzy

I have had my iphone 4s since launch. At first I was trying all of these fixes some would bring it back some not but it would always go back to "sorry I am having trouble blah blah". I decided to just wait until they fix the issue.

Ok well it still never works so you say 11 hours? Try over a week for me.

I understand the whole Beta thing but please someone send a link to a statement from apple at least acknowledging the issue with some sort of time frame. These devices are not cheap so I think we as consumers deserve at least Vaseline with our ankle grabbing.

It would be good if Apple issued any kind of acknowledgement of the connection issue. Oddly, I posted a message on this forum earlier in the day suggesting we all call Apple tech support for guidance and to see if there's a formal response yet, and share it with the group here -- but, the message was taken off the forum by the moderator. Odd.

So I had this issue too -siri cannot connect to the network.

I restored my phone from within Itunes and I no longer have any issues. Give it a shot I guess....

At this point, I'm going by what everyone else is doing! My Siri has been down since Sunday and it's still down! I'm going to try to restore everything and I'm hoping that will solve the issue. I tried rebooting, turning it off, the whole nine yards...nothing! So I just gotta give his a shot and pray it works. I just find it a little upsetting that consumers, like myself, pay a lot of money, for a productive that should have no issues what so ever since it's a whole new phone to encounter this type of problem! I understand with new productives, problems may occur, it's normal and majority of the time those issue are fixed! But when everyone is having this on going issue with Suri being down for a longer period of time...then it becomes a major problem! At the end of the day, there really is no excuse why a brand new phone should have these types of issues! It's whole new software. People paid a lot of money for this phone so give the consumers their money's worth! Not the run around! Yesterday, I spoke to no one but a freakin machine and I was on hold for at least 30 minutes, if not, longer! No point going to the Apple Store to speak to someone unless I try everything and nothing works! If it's the network, that's one thing, but if it's my actual phone, then they better give me another that works! Calling any of the tech support people is useless at this point so I'm just going off what ever one else is doing. You guys have been more helpfull than the people that actually work for the **** company! Haha. I hope Apple can at least address this matter so that consumers will at least have a peace of mind. Or else, they will be loosing a lot of loyal customers. I'm in sale's and for a productive that people pay good money for to work and it encounters problems for a longer period of time and the company is not doing or saying anything about...not a way of doing good business! Thanks everyone and hopefully everyone will be able to get their phones working again :-).

By all means do what you feel you need to, but I'd recommend you hold off on doing anything major. If you've gone through and verified and reverified your settings (including My Info), and done the turn Siri on/off, reset network settings, etc....etc...etc... then great.

Let me tell you my story and it might help you....

My wife and daughter got brand new 4s's bought this past Saturday. Both worked flawlessly leaving the Apple Store. Got home and synced them up, and My wife's still worked flawlessly. My daughter's would not work at all, which is not good when it's a 14yr old and they have the patience of a hummingbird. I'm a 20+yr Apple veteran and ex-programmer, so I figured I could dig in and figure out what I needed to do to fix this. Spent entire weekend trying everything under the sun, nothing. Applecare discusson on Monday...zero help, waste of 20 minutes on hold. Finally, I made an appt to replace phone at the Apple Store and consult a genius (with all my notes) on wednesday. Had to be the phone I resolved. Picked my daughter up and low and behold and part the heavens, it was working and has worked fine all night and this morning. I'll get an update today when I pick her up from school, but I think there is some kind of network interaction that has different integration elements depending on individuals phones, contacts, apps, music, etc...that it takes time to develop an interaction or profile with the users phone. I don't know this for sure, but it clearly wasn't the hardware, or the availability of the internet connection, and why would one work in the same household and the other not. So naturally I'm speculating, but what else can you do when you can't get Apple to tell us anything or at least calm our fears. If Apple would say..."Hey be patient when you first sign up, as it takes awhile to build a profile and get it in the servers and populated, etc.,etc..", then we'd all have said "Yes Sir, thank you Sir", but that did not happen.

Long story short, I know it's frustrating, but reverify your settings and give it a couple of days. I spoke to some of my other colleagues about my experience and about half of them have a similar experience.

In the meantime, hopefully Apple will remember that we love their products and simply talk to us. Silence is worse than anything.

Hope this helps.

GatorMan........

Thank you very much for telling me your story! This helps in my need of trying to figure out what the **** is going on? Haha. Ive already scheduled an appointment with the genius bar for tomorrow at my local store so I'll see what they have to say. If it's the phone itself, replace it without a doubt, if it's the network, than I guess it is what it is and just have to be patient. I only have a few apps that I use on a daily basis so it's not like I'm over loaded with applications that could make Siri crash or anything. So glad I'm talking to a Apple Vet who acutally knows what he's talking about it! Haha. Thank you so much :-). You have no idea how much this helps. So in your professional opinion, should I just wait until I go to my appointment at the genuis bar before I restore my phone or anything like that? Because I was close to doing that until I read your reply to my post. You might have saved me from doing something I might regret! Haha.

Once again, thank you! 🙂

There is so much ambiguity occuring around Siri problems, it very well could be a restore that manages some trigger. I did a restore on my daughter's phone on Sunday and it did not resolve the problem immediately. It wasn't working Monday morning on our way to school, and she said it wasn't working during lunch, but when I picked her up around 5pm that afternoon. It was working perfectly.

Put another way, make sure you have a good backup, and do the restore. It will not hurt one thing for you to do it and will give you peace of mind. You might even get lucky it start working. Just be sure your expectations are set going in.

So...Fire up the restore and see what happens!!!! I'll have my fingers crossed for you.

GatorMan

Wonderful! I will do just that and definitely keep you posted!

Once again, you've been a big help.

Have a great day 🙂

This is so retarted that there is no strait answer.

This is on Apple's side so there is nothing to do but wait.

Restoring your phone from itunes fixes it.

Rebooting the phone.

Turn siri off and back on.

Turn location services off, turn siri off, restart the phone.

Open siri, take off one shoe, put on a hat, change your oil, flip the phone around 3 times and stand on your head.

Something from apple so I can stop with all of these silly steps would be nice.

I hear ya loud and clear on that one! I agree 100%.

Folks, I think we can continue this discussion and mostly complain about what we already now... Siri is not working reliably. Apple is fully aware. However they will NOT come out publicly with a statement acknowledging the problem. This is how it always work, not just with Apple but most CE companies. Rest assure they are working this issue actively and silently but surely will start pushing out fixes (by that I mean you Siri functionality will be restored). If you call Apple you will mostl liely get a "recipe" to fix the problem, and it may temporarily but issue is intermittent for most people. If this is server capacity related, some people are liklely to see improvements before others. Siri on my 4S has been working well for the last two days. It stopped working on Sat and I have been as angry as many of you. I'm not suggestig you be patient or content just becasue I don't seem to be having a problem anymore. For all I know "my" Siri can go down as I write this. If you want to call Apple please do, that will help making it even clearer to them that they must give this a sense of urgency. I'm just saying that the way is Apple is handling this is not a surprise. Any public statement would really understate the problem.. Something like "A small number of customers have experience...." It's thousands of them, but that's how companies do this kind of things.. Good luck to you all.

We have a in house ex apple genius bar employee here. I asked him today what I should do as I have done all of these wacky steps.

He first asked if I had performed a reset network settings... Yes I replied.

Then he said to do a reset ALL settings. Well that got her to work... for now and the first time in over a week.

I asked why and he said there is a possibility that there are some setttings that came over from my 4 backup that siri did not work with.

Whatever the case I just want to say that all of these posts (like the one above) from the "lets give apple a chance they are working on the problem and is on their side" posts are getting old. My wife's siri has worked fine from day 1 and 25 of the 30 employees here at work have also never had a issue with siri.

If it is network congestion I guess it is just selective to certain people (HAHA yeah mmmmk).

Update 🙂

I went to my appointment with the apple genuis bar and low and behold they restored my phone and now it's back to working again! THANK GOD! There must have been something on my phone that was making Siri not work. Either an application I downloaded or something but clearly it had to have been my phone. Worse case senario was if they restored it and nothing worked. Then I would have needed to get another phone. Luckily it worked and as soon as I get home, I'm going to restore my back up into my phone again! Thank you for your help and advice. How is your daughter's phone doing? Still working?

I am so glad to hear that it worked. The restore seems to be a common thread in the last few days. My daughter is working fine and appreciate you asking. At the end of the day I'm happy the both of you are working. Enjoy

By the way if anuone has trouble scrolling under the voice over setting you have to use three fingers... it took me ages to get from settings to general.....