Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 4S camera not working ("Shutter" remains closed in app)

Hi,


I fired up the Camera app on the 4S and the "shutter" will not open (either for stills or videos). I tried rebooting the phone and it's still not working -- I've let it sit for about 15 minutes. Note that the FRONT camera DOES work just fine-- it's just the rear that's not functioning 😟. Has anyone else seen this problem?


Thanks,

--S

Posted on Oct 14, 2011 5:50 PM

Reply
158 replies

Jan 15, 2014 6:12 AM in response to wilmoon99

Hi there, after being told by geniuses that the camera was broken, I jailbroke the phone on the recent ios break and used iCleaner Pro and Cleaner.

However, I would say the bug in the ios seems to mean that whenever caches are rewritten, the front facing camera on the iphone 4S ceases to work.

I just tested front camera now and it works! (But that's no guarantee it'll work later!) Enclosed pic is my mugshot!

User uploaded file

Feb 8, 2014 8:27 PM in response to servie

My camera stopped last night. I have done everything I could find on how to fix it & nothing. I never got the apple care plan when I got my phone 2 years ago. I called Apple & they want me $19.95 to speak to someone. I was going to hold out to get a new phone when the 6 comes out. However, if this is the way they are going to treat the customers who buy & promote Apple products...FORGET it. If anyone can offer up any other way to fix my phone before Monday please let me know.


Thank you.

May 25, 2014 4:15 PM in response to servie

I have a 4s that also suddenly had problems with the camera. I encountered a black image on initial startup of the camera app. I tried a number of solutions on this forum with no success. What did finally fix my problem was kind of strange. The solution was simple. First I turned on the flashlight by activating it from the quick menu. While the flashlight was still on I activated the camera also from the quick menu. The flashlight turned off and the camera suddenly began working correctly. Don't ask me why. I just hope this saves some people some time and money.

iPhone 4S camera not working ("Shutter" remains closed in app)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.