iPhone 4S camera not working ("Shutter" remains closed in app)

Apple made good on its promise.

I got my new IPhone 4S, switched out the SIM Card, hooked it up to ICloud and am back up and running - without being charged $30 for their defective product.

I hope others just have data/firmware issues and that my previous post offers help.

I took my camera to the Genius Bar and they "confirmed" tht the camera wasn't working and gave me a new camera. All fine and goiod. Now I'm on the battery discussion forum because my battery is draining as fast as my 3Gs and while I wa making a phone call this morning, the phone got hot.

Greetings...

Device: iPhone 4S, Black, 16GB (launch pre-order)

OS: iOS 5

Carrier: Sprint

Problem: Camera and Photos apps crash when trying to launch

Details: After pressing the shutter button to take a photograph using Apple's Camera app, the shutter would stall and then the app would crash. When trying to launch the Photos app and clicking on either Camera Roll or Photos Stream, the app would crash. Tried taking a photo via Instagram and this app also crashed. I tried rebooting to no avail. I tried resetting phone settings with a crefresh via iCloud to no avail. I tried doing a full wipe to default factory settings to no avail.

I have made an appointment with my local Genius Bar to see what they may be able to do. I am hoping for a full replacement and no further problems. I will keep everyone updated.

Device: iPhone 4S - 16GB Black (Launch pre-order)

Carrier: AT&T (bought from them)

Problem: Front facing camera didn't work - then the back camera didn't work

Master resets and hard resets did nothing to help the problem. Camera shutter would stay closed and then would just go black.

Took it to the Apple Store and got a new one - not refurb. Said it was just a faulty shutter.

Get it replaced soon because they will begin to have refurbs!

They were really helpful and did it pretty quick.

Cheers.

Hey guys.

I was having the same problem, and then I removed the cover I had put over the phone and it is working perfectly. Make sure that you aren't inadvertently covering or even surrounding the aperture of the camera. I think any cover or surrounding is either changing a sensor or multiplying the effect of the flash by bouncing the light back into the camera lens and not toward the intended target.

My cover was white while my iphone is black. If the white version of the phone is causing an issue, try surrounding the aperture of the camera lens with something dark. If it makes a difference, then Apple may be looking at replacing white versions that are having problems.

We may be increasing the refurbished iPhone 4S quantity inadvertently by trading in so many iphones that may not really be defective. 🙂

Made an appointment with a Genius the next day about my non-functioning camera. I showed him the issue, explained that I'd tried an erase and a restore; he gave me a brand new phone. No problems; no questions.

SPECTACULAR customer service as always.😀

Almost same exact story here. Went to GB, they did erase and restore. still same. Gave me new phone. Cam working fine, but Now, as well as before, my email often freezes for longer than usual durations of time, and battery life really ***. sometimes 15-20% an hour for only light usage. anyone else notice similar issues?

I have this same problem!!

Same problem here! I have taken maybe 20 pics and the camera app just quit working. I hope this isn't another antennagate! I have an appointment tomorrow at apple.

I have the same problem with my iPhone 4. What was the solution?

The apple store swapped mine out with another one.

mine is:

White 4a

64 GB

AT&T

Both cameras not working.

everytime I try to take a pic, it crashes. Tried everything sugested here and nothing seems to work. Gonna make a GB appointment as soon as I'm done with my honeymoon, which would be really nice to be taking pictures with my new 4S that I couldn't afford anyway but got to use on my honeymoon!!!!!!!

My 4S camera worked just fine for a few days and then started crashing at every picture I would take. And nothing would be left on the camera roll. I contacted Apple support. They advised to restore. So I did. The problem is still the same. I will have to go to an Apple store and change my phone. Too bad.

When when I went to the Apple Store they backed up my contacts and files and restored my phone to factory settings. The camera works now but I lost all my progress on all my games and have to redownload all my apps. I was a to get all my contacts back and what photos were not corrupt back. They think my problem was restoring my new phone from a back up of my older iPhone 3GS. Something about a software issue. So I'm kinda starting from scratch

I'm having the same problem as well.

but My symptoms are not as bad as some of yours.

I first experienced this during photo shoots. After taking one pic, I sometimes need to wait for few seconds for the camera shutter to be ready for another photo. It's a little annoying because sometimes I need to catch that brief moment of timing. But I thought it was because the saving/loading thing. (Shouln't the dual-core A5 chip be fast enough to processing a coulp of pictures?)

Although, The camera works at most times, but occationally the camera shutter would remain closed. The longest time I had was more then an hour staying closed. same as all other camera apps. sometimes only the front camera works. I can only wait till it's back to normal again. Then there's those occational 5-10 minutes shut down again. This is really getting annoying!!! I'm worried it might getting worse. I wanna go to an Apple store to have it looked at. but what if it works fine in front of them???