Previous 1 2 3 4 Next 158 Replies Latest reply: May 25, 2014 4:15 PM by Rich Lather Go to original post
  • christinefromwest roxbury Level 1 (0 points)

    I got my iPhone 4s yesterday and I have several camera apps installed. Same problem as the rest of you. The app opens-the shutter doesn't.


    I was going to try a reset but that sounds like it doesn't work.


    Apple store made me make a Genius appointment and I too hope they have cameras on hand because I can't be without a phone.

  • BJM2010 Level 1 (0 points)

    Same here!! Is this for every phone or did we just get lemons?

  • adidaska Level 1 (0 points)

    Same issue here. Front facing works but not rear facing. I have 32gb white. Wife got 16gb black and hers is fine. Both from Verizon. Is everyone having issues with only white? I guess I won't get to avoid the apple store crowds afterall

  • servie Level 1 (0 points)

    No -- Mine is a 64gb black from AT&T (ordered via the Apple Store and delivered on Friday).

  • servie Level 1 (0 points)

    I think we just got lemons.  I did a bit of Googling and apparently, the iPhone 4 had similar issues at launch, so maybe they just got a bad batch of cameras (though I would have expected QA to find them before the devices shipped, though if they were only partially working, they could slip through -- all conjucture of course ).

  • t_e_r_r_y Level 1 (0 points)

    Interesting.  I dont think this is a hardware issue.  I have had my iPhone 4 for over a year and have no problems with the camera until i did the iOS 5 upgrade.  Sounds like buggy firmware.  Will be interesting to find out why it only seems to impact a subset of devices.

  • servie Level 1 (0 points)

    You have an iPhone 4 not a 4S, right?  The problems may not be the same -- we're talking about two different camera parts, though.

  • JCircuit Level 1 (0 points)

    Same issue here - pre-order 4S 64GB Black.  Front camera works, rear camera doesn't sometimes stays on shutter sometimes goes to a mode that looks like it's working, but image is black.  3rd party camera apps either won't launch or provide generic error.


    I'd rather not restore and re-sync my 32GB of data if that's not going to help!

  • christopherfrompeoria Level 1 (0 points)

    Mine is a 32GB White 4S, so I don't think this is model specific.


    Let's keep a list of the following for each person:


    1. Model

    2. Capacity

    3. Carrier

    4. Which Camera Not Functioning


    For me,


    White 4S



    Originally front, but now both after front died

  • christinefromwest roxbury Level 1 (0 points)

    I'm replying to my own mail but I got an e-mail from someone who wants to keep track of model, capacity, carrier, and which cameras not functioning.


    Mine is a 16GB black that I ordered from Apple and received Friday. AT&T is the carrier and no camera works.

  • JCircuit Level 1 (0 points)

    Update - I restored to factory and set up as new phone.  Camera works fine.  I'm now restoring from my backup earlier today and we'll see if it restores the problem back onto the phone.


    AT&T Black 64GB pre-order from AT&T

  • christopherfrompeoria Level 1 (0 points)

    I think we can confirm this is a software issue. I just did a reset on the phone and now BOTH cameras work. I even attempted to brick the camera and it still worked.


    I backed everything up to iCloud before the reset manually, including photo stream.

  • WeeblWobble Level 1 (0 points)

    I have the same problem, but I found while on hold with Apple, that if I access the camera from the lock screen while on a call, both cameras works fine everytime. Does that mean its a software issue?

  • JCircuit Level 1 (0 points)

    Update 2 -


    1: restored to factory, set up as new phone, then camera worked fine - took a couple pictures and a video to be sure - also swtiched between front and back, etc. 


    2: Then restored from my backup, and now everything works as it should.


    For those of you waiting on a genius appointment, try this process, using the camera in between restores to ensure its function.  Dunno why, may help.


    good luck.

  • BJM2010 Level 1 (0 points)

    I was in verizon for 40 minutes and they couldn't fix anything. Can I restore and "set up as a new phone" from home? I am not about to wait 2 weeks for a replacement.

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