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itunes 10.5 win7 preferences freezing issue

10482 Views 33 Replies Latest reply: Mar 23, 2013 11:40 AM by Manicmouse RSS
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mustafa.orkun Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 15, 2011 4:49 PM

Hello there,


First of all, i have iphone 3gs, ipad1 and ipad2 authorised with my win7 PC (64 bits) and one ipad1 and itouch 1st authorised with an iMac, iphone 4 and itouch 2nd with a xp netbook.


Installing ios5 went very fine with the iphone 4 and xp in the same day when ios5 released.


But with the iphone 3gs, ipad1 and ipad2; i had no luck up to now.

The main problem is, after i have upgraded to itunes 10.5 and when i click the edit>preferences, itunes freezes. After approximately 5 minutes, the preferences window opens. I can navigate all the preferences smoothly except for the devices tab. When i click it, it again freezes for 10 mins, after that i see an empty backup list. I know that my backups are in my HDD (i check the backups at its location).


Also when i tried to make a new backup, an error window says something like it can not communicate. When i try to make the communication tests, it passes.


I' ve searched the net and found those : D=8783370


I' ve done anything in those articles and with non of them i could succeed.


I' ve uninstalled itunes and components in the order the article describes. Deleted configuration files, checked anything that remains. Opened a new account. Disabled all non ms services and programs. Deleted all my podcasts, changed them to update manually. Anything that is written in those articles for several times and came to a conclusion that i think the problem is with this version of itunes.


The worst thing is not only being able to use woderful ios5, my ipad2 64 gb + 3g' s microphone has a failure. I will change it at the service. But as soon as i can' t make a backup and update to ios5; i cannot.


So, i' am really very sad about this and i please from Apple and all the community to find a solution and/or Apple, please find the bug and release an itunes update with a fix soon.


Apple, i can send you any file that you can request from me to speed up the process.


And community please, don' t write anything without reading the links i have written above!!!

  • Barry Karlin Level 2 Level 2 (215 points)
    Currently Being Moderated
    Nov 15, 2011 11:53 AM (in response to mustafa.orkun)

    Surprised they let you post this. I Had a. Negative experience. With best buy and 2 defective iPads and theorist was removed. Apple is getting into sensorship

  • Barry Karlin Level 2 Level 2 (215 points)
    Currently Being Moderated
    Nov 15, 2011 11:57 AM (in response to mustafa.orkun)

    I got a similar error last night so I did a restore to factory settings and reinstalled and synced. Seems to be ok, but ths morning my MacBook pro found an iTunes update and I am confused why ? What's the latest iTunes update called and does iPad and iPhone need the update too?

  • toonz Level 7 Level 7 (22,355 points)
    Currently Being Moderated
    Nov 15, 2011 4:40 PM (in response to mustafa.orkun)



    This is a user to user discussion board, so you're not going to see Apple employees out here solving your problem.  Apple customer care is not working these discussion boards, so they're probably not going to see a post in this forum.  If you want to talk to an Apple employee, I would recommend making an appointment at the Genius Bar of your local Apple retail store or calling AppleCare support.


    As far as helping you with the bug you have here, my suggestion is that somewhere on your system you have a folder full of device backup files that are corrupt and when the preferences come up, they are trying to crack these files and it's taking a long time. Do you expect there to be backups on this system for this device?


    What happens if you take your folder of backup files and move them somewhere else temporarily (just to see if that is the cause of the problem) and relaunch iTunes, does the preference dialog still hang?  That folder on Windows is C:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\.


    If you create a new user on your computer and launch iTunes and plugin in the device in that user, does it still take 5 minutes for the preference dialog to come up?


    Are you using a network login such that your \Users\(username)\AppData\Roaming\ folder points to a network folder rather than a local folder on disk -- you get this more in a corporate environment where you have multiple workstations that you want to log into with the same user setup.

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