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iPhone 4s, echo when using apple headset during a call

I'm having an issue with my 32 gb iPhone 4s with Rogers. When using the Apple hands free headset with the phone during a call, I get an echo problem. It does not occur immediately. It can very from 30 seconds into a call and as far up to 9 mins in before it begins the annoying echo. If I unplug the headset it goes away but will return when I plug the headset back in. I have tried 3 brand new iphone 4s headsets with the same problems. So far I have tried rebooting, and also restored phone back to factory original settings as a new phone and still no resolution. I have been told by the other person on the line a screech sound is made then the echo begins.

iPhone 4s-OTHER, iOS 5, iPhone 4s

Posted on Oct 15, 2011 5:28 PM

Reply
627 replies

Nov 12, 2011 6:59 AM in response to Themacguyver

I'm also having this problem. I use a set of Etymotics HF3 headphones. What I've found, is the quieter the room or place where you make the call the better. Outside with a wind is impossible. In my diesel pickup going down the road (just the time one should be using a hands-free device) is also very bad. In my office with little background noise the problem isn't too bad.


I have to wonder what kind of testing APPLE does prior to release of new hardware. The last release had the antenna problem, this one has battery issues and this headphone problem. I guess if Apple testers take them off the campus to test in the real world they get drunk and leave them in bar.


Come on Apple acknowledge the problem and get us a fix.

Nov 12, 2011 6:48 PM in response to scoooby-doo

I'm on my second phone. I tested the phone in front of the apple support guy. Test failed. He decided to replace my handset for third time and he conclude: "You now have a new phone and a new set of hearbuds, that might be a software problem. Go home and restore as new phone.".. Done all that and the problem remains. Totally *****!!!! Unacceptable!.

Nov 13, 2011 3:12 AM in response to Themacguyver

I don't think my problem is with echoes, but general noise and static when using headphones. When I first heard it I thought the other person was in a noisy place (and he had trouble hearing me), but it turned out he was actually in a relatively quiet office environment and all the noise came from my phone. Subsequently, I've found I can hear this noise the moment I tap "Call" and the other phone starts ringing.


It is more noticeable when I use noise isolation headphones (a relatively new Sennheiser set), but even on the Apple headphones I can hear static while in a quiet room, and my voice is amplified. That's when the calls are good. When it's at its worst, people can't hear me. It's as if there are other people speaking in the background, but in a distorted jumbled way.


Today I just tried to get my iPhone 4S 64GB replaced. I tested 2 replacement sets, but both had the same problem. The worst part was the service people could not hear any noise when it was so obvious to me! They only spent a moment to listen, however. I decided to keep my original unit because the two new ones had yellow screens. (They refused to open more than 2 for me to test.)


Since this problem appears to be prevalent on so many 4S units, I have wondered why there haven't been more complaints. My conclusion is those other people either don't use headphones to make calls or their hearing just isn't as sensitive as mine and everyone else who has posted on forums like these. I'd really like to say they are half deaf, but I am trying to be polite.


I really hope this is a software issue, not hardware since I would have to be very very very lucky to get a perfect replacement!

Nov 13, 2011 10:45 AM in response to jspee

Those stories were published on Nov 1. I emailed Zach Epstein who reported the story for Fox and BGR and he said they haven't followed up on the story because there are no new details. I tried to push the safety issue, the fact you can't really use the hands-free device Apple supplies while driving because the phone has that bug. I guess we'll see if becomes a beig enough issue for Apple to fix it.

I talked with Apple Tech support today and the guy I spoke with daid there is currently no fix and he said he didn't know if Apple is working on one.

He said if the forum posts show lots of people having the issue that Apple will get in to the problem. WHo know when though.

BB

Nov 14, 2011 3:21 AM in response to Themacguyver

Hard to believe but my echo issue has NOT re-appeared since updating to iOS 5.0.1 more than 4 days ago. This includes several long-duration calls including 1h40m this morning.


Even the battery life is now fantastic ... 2.5 days with light to moderate use on a 3G-only network (3 Mobile in the UK).


The slight white noise is still there but I've had many phones with worse background noise.


Nov 14, 2011 7:40 AM in response to OnYourBike

Yes, on my calls in last two days since upgrade to iOS 5.0.1 on my 4S I have not had the same problem with loud echo after 3-5 mins of call time. These calls have been from the relative quiet of home office. The true test for me will be to see how it works in more noisy environment of longer conversations while driving the car. But for me there has been a major improvement already.

Nov 14, 2011 8:37 AM in response to rosewood68

I have made several calls in different environment, ranging from home, office, driving in car and walking on the street. I have yet to have the call recipient in the other end complaining about loud echo yet.


However, I confirm that the ambient noise feedback is still present on my side. In other words, I am clearly hearing ambient sound picked up by mic (when on wired headset) and fed back to my ear.


I agree remedy for the echo issue is a big step forward, but the ambient noise feedback on my side is still a significant regression from previous generations. Sound quality on my old 3GS used to be envy to users of other phones, but the 4S is now a noise-amplifying device at least on my side.

Nov 14, 2011 12:10 PM in response to Themacguyver

So far I've found this issue to be present on both iPhone 4 and 4S when using my regular old sennheiser HD-25's that I listen to music with, as well as my in car AUX jack. The phone will echo obviously to the person on the other end and sometimes feedback whine in the car and will loop back background noise such as wind or whatever back into my headphones. I do also have a Samsung HM3500 A2DP bluetooth set which does not exhibit the problem, presumably because it completely bypasses the iPhone's internal mic system. I'm on iOS 5.0


My 3GS never did any of these things.

iPhone 4s, echo when using apple headset during a call

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