Push email does not work (iCloud)

Ok, so I performed a little test last night. Unless I don't understand how the notification center works, or its not working at all. What I did was, I went to Settings, Notifications, then I pressed edit, and drug all of the apps (mail, calendar, and RxmindMe) I didn't want to "notify" me during the night, in to the "Not In Notification Center". Now, to my understanding, this should have turned off the notifications for those particular apps. And to make sure of this, if I look at the apps that are in the "Not In Notification Center", they show as off. So here's what happened: I got email and medication reminders. Why would this have happened? Maybe there is a bug in iOS 5.0.1. As I mentioned in a prior post, I don't think this is isolated to the iCloud. My yahoo email is doing the same exact thing that you guys are describing about your @me.com email. If it's not the iOS, then what is the point of having "In Notification Center" and "Not In Notification Center"? If you remember, Apple changed the Notification Center in iOS 5. You used to be able to turn off all notifications with one "click" within the Notification Center. That was a big complaint that a lot of people had when they released iOS 5. Either way this *****, and I wish Apple would get off of their collective a__es and fix it. What's the point of having, much less buying, a product that doesn't work?

This is EXACTLY what I've been trying to say. It's not simply an iOS issue or simply an iPhone issue, it seems to have problems pushing across MULTIPLE devices. When I set up mail solely on my iPhone, it works flawlessly 99% of the time (that 1% error might even just be something unrelated). When I have an issue, it's usually because I've had mail pushed to another device, even my MacBook Pro. this doesn't ALWAYS happen, but the times i've had problems, that is the culprit. Somehow as if the mail ID's on the cloud server are not being synced.

Here is my theory (and forgive me if the technical description is not accurate, I am not an expert in push mail):

Example -

Device 1, iPhone sets up iCloud push. iCloud server setting would be something like address: xyz@me.com, device:iPhone(a), Mail Id:1

mail gets pushed fine to xyz@me.com on ID 1.

Set up Device #2

iPad - address: xyz@me.com, device iPad(a), Mail Id: 2

NOW, the server pushes everything to ID 2, and somehow expires ID1, so that device no longer gets pushed. Not sure if once it resets/reboots/restart mail on Device 1, it assigns a new Id (say Id 3) then disables Id 2, or if it then activates Id 1 and expires Id 2, but for some reason it wont sync correctly across multiple devices.

Almost EVERY TIME my push stops working, it is because I've had my mail pushed to another e-mail device, in my case it's even happened on my MacBook.

this is why Apple doesn't recognize the issue, I'm sure the vast majority have just one device... iPhone or iPad. I've been a loyal Apple user since the days of the Apple II's, it's frustrating that they aren't acknowledging this problem even if it is isolated to a specific group.

I think the major issue here is not on a device level, an OS level, or a user-interface level, but is rather the sad, plan, and simple fact that iCloud isn't working.

1. If it only works some of the time, it isn't working.
2. If it only works after taking corrective action, it isn't working.
3. If it requires modifying the behaviour needed by a user to make it work, it isn't working.

WIth this type of device in general, and from this company in specific, it has to "just work".That is their promise and my expectation.

I shouldn't have to do anything to make it work; if I wanted to mess around with my phone I'd buy an Android device. Well, that's not exactly fair because Gmail is working flawlessly on my iPhone, as is my corporate Exchange account.

Its not a device, or user, or software issue, and there is no way to fix it from our position. Until Apple acknowledges the error and corrects it, it will persist.

We're not doing anything wrong; iCloud just. Isn't. Working.

Since the release of iOS5 and iCloud, push email service has been working flawlessly until just a few days ago. I really don't understand what is going on. I didn't change any of my settings and it was working just fine before. Now I'm no longer getting any email for my @me.com account. So, as some have already pointed out, it's not a problem with iOS5 since it has worked perfectly for months on my iOS5 device. iCloud is just not working as it should be and it's just sad, because it doesn't do what Apple promised it would do. Let's just all hope ingeneers are working on this problem.

I am beginning to think this is only a iCloud server issue. Since my fix I posted a week ago that I set on my iPad 2, I have been getting notifications for 7 days as long as I fully close Mail after I use it.

But after 7 days of getting notifications on my iPhone, MacBook and iPad 2 - I am now noticing an issue. I just received a push notification on my iPad, while in sleep mode, but the emails are 3 hours old!!!

***!

Apple seems to be ignoring the issue, and until I see an Apple rep chime in on this thread - I think we are all SCREWED!!!

As I have said before, I am very disappointed in the complete lack of response from Apple.

Guys, as I mentioned it in a previous post:

Why don't we all migrate our data to a brand new iCloud account?

If our problem is related to some icloud servers not working the way they should and considering that push seems to be working for most people, then it is logical to think that there's a good chance that using a "new" icloud account that may be located on a different server would solve our common issue.

We could then prove Apple that the problem is on their servers not our configuration or anything else.

Of course, if the problem is related to using multiple devices all syncing at once then this test might not prove to be effective.

Suffering since 3 days from the same problem. On all my iOS devices push is not working anymore.

Tried already several of the suggestions from the threads here (turning off push and email, restart etc etc)

without any success. Push function is failing. Only fetching when I manually open up the mail client will downloadmy emails.

Even though iCloud is free now, this is a key(!) functionality which suddenly stopped working.

Apple needs to fix this ASAP!

Fixed mine months ago. Even posted what worked for me in here but seems to have gotten ignored.

Two iOS devices:

iPad 2

iPhone 4S

Enabled iCloud on both. Push didn't work.

Disabled iCloud on my iPad.

Enabled iCloud on my iPhone. Push worked instantly and has continued to work flawlessly since.

Sure, it means I only get my mails only iPhone, but it suits me. Was no need to have my mail duplicated both devices.

cflowers81:

I am having the same issue the last 3-4 days... Push stopped working totally on my iPhone 4 (iOS 5.0.1) and not working properly on my iPad2 (iOS 5.0.1).

After completing the workarounds described in the FAQ/troubleshooting of iCloud (turning on and off mail, push settings, rebooting the devices several times, deleting and reentering the details of my iCloud account, even restoring both devices from an older backup that push was working back then) the only thing I managed to do was to make push mail in my iPad similar to my iPhone... i.e. not working completely!

So today I decided to call the fast lane support here in Germany and they said the following amazing (and hard to believe) thing: iCloud Push Mail notifications service is cancelled for the time being so they suggest to start using fetch!!!

I have the notion that they were trying to get rid of me but still does anyone has heard anything similar?

@cflowers81

Unfortunately your solution that helped you, did not change anything here, still no push, not even on just one iOS device.

@Yorgos Theo

I'm located in Germany too, I'm starting to believe that the push service was really deactivated...

Yet, if they really have done so, then its a sign of very poor customer service. Deactivating a function without any notification is not only an annoyance, it is an impudence.

iCloud eMail is still as unreliable as mobileme was (these push issues seem to exist since iCloud was started!)

Hi,

I am also from Germany and I don´t believe that Apple has cut temp. the Email-Push-Service of iCloud - in this case they usually state this in the icloud status report.

In the worst case they don´t know anything about this problem because I think that the emails are still pushed from icloud to the ios-Devices but don´t show up on the iphone etc. because I noticed following:

If you have received emails on your icloud-account and there is no notification on the ios-Device kill the Email-App from the Taskbar the email notifications are showing up immediately when the mail-app is closed.

Curious.

Klauis

I'm in Germany, too, I have iPhone and iPod and Push eMail was working fine on both devices until three days ago. It first stopped in the iPhone, then on the iPod. Now for about 30mins it works again, but on the iPod only.

My brother did not had this problem. And yesterday a friend came over with his iPhone and iPad and also here no problems. This morning I've been in Austria (austrian 3G network and various Wifi) and push did not work here, too. So it has nothing to do with the german network.

But by reading through all these comments here I realized this: most people complain that MobileMe was working fine but now under iCloud there are problems. I am/was a MobileMe customer and switched to iCloud and have these push problems. But my brother and my friend created new iCloud accounts. So: Is this a problem that only involves people who switched from MobileMe to iCloud? Is here anyone who created a totally new iCloud account and has push problems?

Guys I just did the following:

The iCloud address that I was facing the issue with was an ex-mobile me account migrated to iCloud.

My iTunes account is a hotmail one. So I thought to give it a try and add my devices to that account i.e. to login with my hotmail credentials and create a new @me.com alias for that account. Guess what! The so called "cancelled" push notification works perfect for the last hour I ve implemented this "workaround'. In both devices!

The support stuff is just terrible... They just try to get rid customers like that based on the fact that a lot of people dont understand the difference between terms like push/fetch etc...absolutely disgusting!

@marcsiegert

Exactly my point!

I have set up my bussines partner with a new 4S w/ a new Icloud account and same f.... problem like all of us