Change "My Number" iPhone 4S

Hi,

I just had the same issue with my new iPhone 4S purchased fromApple in the UK. Ported my old number from02 to Three Mobile, but iTunes and settings -> phone -> My Number stillshow the temp number supplied by 3 Mobile prior to the transfer. Power cycling and re-syncing with iTunes madeno difference.

My old iPhone 3GS (IOS 4.3) and a friends iPhone 4 (IOS 5)still appear to allow this field to be edited, but not on the 4S.

Fixed the issue by doing:

1. Switched off Face Time (Setting -> FaceTime-> FaceTime OFF)
2. Switched off iMessage(Setting -> Messages->iMessage OFF)
3. Switched on iMessage (The phone started “Verifying”the incorrect phone number, failed and set it to the correct ported number (seeSettings -> Messages -> Receive At -> Phone).
4. At this point the “My Number” (Settings ->Phone -> My Number) had also updated.
5. Switched on Face(Same “Verifying” as with iMessage, but tooktwo attempts).
6. Power Cycled the ‘phone and re-synced to updateiTunes (Summary “Phone Number” field).

Hope this helps!

Hi Jamie. I'm in the US with Sprint, and I know you're in the UK under 3. From what I discovered talking to my support techs, the fix I described above may work on your iPhones as well. I didn't see in your list that procedure, so I might suggest you talk to your support techs first to confirm the code is correct for UK versions. Here's my procedure again:

So here's the fix:

1. From your Sprint iPhone 4s, dial ##873283#
2. A pop-up window will open, hit OK to "Start Service Update".
3. Another pop-up will open shortly, "Service Update Complete", Hit "Done"
4. Power cycle your iPhone 4s. You're now done. All should be fixed.

This worked flawlessly for me. Let me know if it does for you, or if it doesn't. You may have tried this, but I didn't see it listed in your message.

Oz

Ive just spoken to 3 who confirmed they have also spoken to Apple who in turn have admitted the issue with IOS5.1 and thatthe only solution is a new sim card. 3 are sending it to me with no charge and little debate.

Hi

Same issue on iphone 4s moving a number from O2 to Three.

Basically if the above doesn't work, you're probably running the latest iOS update (5.1). Which means the only full solution (to fix the phone number as well as imessage and facetime) is to get a new sim from Three - either by ordering one in or going to your nearest store. I'd recommend the store option as it is far quicker and once a new sim is ordered you might be left without service until it reaches you.

Apparently apple are working on it so by the time iOS 5.2 is released this hopefully will no longer be an issue...

Dusty's fix didn't work in my situation, but phenline's did.

The answer from phenline:

phenline

I have 4S on Sprint. and I also tried the above. I was in the same situation as you: imessage and facetime updated but my number still shows temp #. Then, I googled and found this:

http://www.dirtdon.com/?p=1241

It works!! 🙂

~~~~~~~~~~~~~~~~~~~~~~~~

I'm always sketchy on internet fixes that I'm not sure on the validity of. Never heard of Dirtdone.com before, but I gave it a whirl after checking everything out. It worked just like it said. One note, I did have to power off and power up the phone again after the process to force it to find service again.

Here's my particular situation for reference sake:

I was an iPhone 3G user on AT&T. I switched carriers to Sprint, so needed to get a Sprint capable iPhone, so ordered a new 4S. I still wanted to keep my old number as I've had it for 10 years. Once the new 4S arrived, Sprint was able to port over my old number from AT&T (for reference 111-111-1111) to replace the number given to the 4S at shipping (555-555-5555). I backed up and transferred purchases from my old 3G to iTunes, then restored my new 4S from the backup created. All my contacts, Email settings, messages, Emails, and apps were correctly transferred.

All was seemingly fine as I was getting calls and texts, making calls and texts. I replied to a text from a contact a few days later, and he didn't recognize the number. Seems when I replied the old number (555-555-5555) showed in the "From". Upon further research others reported sometimes getting texts or calls from me showing the 555-555-5555 number. iMessage showed my old number (111-111-1111) as did facetime. Phone> settings> my number> showed the 555 number I didn't want. Sprint couldn't even figure it out..

So here's the fix:

1. From your Sprint iPhone 4s, dial ##873283#
2. A pop-up window will open, hit OK to start service update.
3. Another pop-up will open shortly, "Service Update Complete", Hit "Done"
4. Power cycle your iPhone 4s. You're now done. All should be fixed.

Do not try this if you are not using Sprint as your carrier without verifying it works on other carriers. It may well be a carrier specific code.

I shared this fix with the Sprint techs, so that maybe next time someone calls with this issue they can get it right the first time.

Hope it helps someone else,

Oz

Thanks for posting these fixes. In the UK, I've ported my number from Tesco to 3. Simply turning off Facetime and then reactivating updated the number to the ported number.

Thanks for the help.

""Iphone 4s 5.1 porting from orange to 3"" - same problem! fixed by inserting the sim in another phone (non iphone) and editing the number - thanks to previous post suggestion.

I have 4S on Sprint. and I also tried the above. I was in the same situation as you: imessage and facetime updated but my number still shows temp #. Then, I googled and found this:

http://www.dirtdon.com/?p=1241

It works!! 🙂

Hi jjo. Did you try the fix I listed? I can't take credit for it, only reposting one I found here that works.

So here's the fix:

1. From your Sprint iPhone 4s, dial ##873283#
2. A pop-up window will open, hit OK to "Start Service Update".
3. Another pop-up will open shortly, "Service Update Complete", Hit "Done"
4. Power cycle your iPhone 4s. You're now done. All should be fixed.

Again, I'm in the US under Sprint. But conditions were the same, porting from an old carrier. You may refer to your service techs to confirm the code is the same in the UK, but from what I've gathered it is.

Oz

Dont pay! I just went into the three store and told them i wanted to swap sims because of this problem and they mentioned £5 payment, I just said it was theirs or apples fault its not working and they gave me the sim for free.

That did it! Dialing

##873283#

from Sprint iPhone 4s.

(I'd ported a number over from AT&T after activating the phone with a Sprint number in order to minimize delay)

Fixed it sim swap just got 3 to give me a new micro sim as soon as the new one activated worked fine

You need to go to the store. I went to 3 and said can I have a new sim they got my details up said I'd that your number and then scanned the new sim.

just insert into another phone and edit.... put back into the iphone again and thats it!!