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iPhone 4s mic issues

iPhone 4s 64gb on Telstra


Half the time when i call someone they cannot hear me, i checked the mute button turning it off and on, no difference, also reset the phone etc.Not sure if carrier or phone fault. Seems to only happen with out going calls, happens to home and mobile phones.


Anyone else have this issue or know about it?


Also when taking a photo with the flash, the picture seems washed out with like a whiteneaa

iPhone 4, iOS 5, 4s

Posted on Oct 17, 2011 7:20 AM

Reply
256 replies

Oct 27, 2011 8:28 AM in response to Redjim64

I would recommend saving your time and fuel and phone AppleCareUK, they'll ask you to do a re-install from back-up which probably won't fix your problem (it didn't fix mine!). Then call them back and ask for an Express Exchange. You should receive a brand new iPhone within 2-3 working days via UPS.


My 2nd iPhone 4S seems to be working fine. Why waste your time and money travelling to an Apple Stote to see a Genious. It's far better IMO to go through AppleCare!

Oct 28, 2011 7:09 AM in response to Jb Katz1

I am also on iphone #3. This one was sent from Apple Tech Support, not from an Apple Store. This also seems to be working fine. I guess third time is the charm. If anything chamges, I will let you know. It seems like everything works better with this phone, not just the correcting of the earpiece issues. Even my battery life seems to be better than on the previous phones.


Good luck to everyone till having problems. Try to get your phone exchanged. It seems eventually, you will get a good one.

Oct 28, 2011 10:01 AM in response to Josh_mil

If you got ur iphone replace cause of the microphone not working properly u r lucky.... I had Apple customer support set up an appointment for me at the Apple Store In providence Place Mall. Tech Told me that there was nothing he can do for me!!!!! I had no choice but to return the iphone to the store i bought it.... Now I have my 6yr old phone as a phone because apple tech refuse to fix my iphone !!!! wow wat service did i get????? Thnx Apple for ur support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!

Oct 28, 2011 10:13 AM in response to Josh_mil

All. I am also on my third phone, and everything is working well. My guess is that it was a hardware issue with the initial batch of devices.


I had no problem calling Apple Care and them sending me a new phone (that was my third). Apple WILL send you a replacement phone. I recommend calling them directly and avoiding the stores and the varying policies they have on returns. I had mine next day.


Best of luck.

Oct 28, 2011 10:26 AM in response to Josh_mil

Think I might have had a success with this... still testing.


I'm using a white 16gb 4S, got it shipped direct from Apple UK on release. I've had the no outgoing audio issue since I recieved the phone (about 70% of calls IN and OUT) and have been holding out in the hope its a software issue.. audio for Siri and voice recording has also suffered the same problem, not registering any input unless you make a lot of noise close to the mic. Then randomly would come back for the next call or Siri interaction. Tried bluetooth on/off, reset settings, setup as new iphone not back up etc.


Today I tried downloading the iOS5 ipsw from appldnld directly, and forced an option restore to the ipsw in itunes. It completed ok and I set it up as a new phone.


Been using it for about 4 hours now, made 50+ test calls and been using Siri with no problems so far.


I'm really hesitant to call it a fix just yet... keep expecting it to drop out. Would make sense if a batch had got a bad flash in the factory.... I suppose... If it happens again I think I'll be off to the genius bar.

Oct 28, 2011 1:05 PM in response to Josh_mil

Same issue here! iP4S 64 Gb AT&T. Outgoing calls, 50% can't hear me when I call out. Makes no difference whether I am using a headset or not. Also had FaceTime camera flashing light/dark or just going blank. Interesting that it didn't show any issues for the first 24-36 houra, then has gotten worse as time goes on. My wife has an iP4 in the same house and the issues are not present on her phone/same carrier. Apple, suggestions desired !!

Oct 28, 2011 2:38 PM in response to par7667

Hi. So I checked and modified all settings, including siri, on the first two iPhones with this problem, but I am having NO PROBLEMS with my third phone. Like a couple of others on their 3rd phone, I think it's looking like hardware. At this point, I recommend that people with this issue call Apple Care and ask for "Capture Exchange." You can refer to this Board when you do and the apparent success a number of us are having. They were really helpful about it with me. The more people who can resolve their problems with newer devices and document it here, the clearer it will become to Apple and everyone here.

Oct 28, 2011 3:43 PM in response to JP_66295

JP_66295 wrote:

Today I tried downloading the iOS5 ipsw from appldnld directly, and forced an option restore to the ipsw in itunes. It completed ok and I set it up as a new phone.


Been using it for about 4 hours now, made 50+ test calls and been using Siri with no problems so far.


Yep, few hours on, same problem recurred in calls. Dont waste your time, does not fix the problem for me. Going to genius bar!

Oct 28, 2011 7:50 PM in response to Josh_mil

My Wife purchased an 4S the w/e after it came out. and I puchased one about a week later. BOTH phones were haveing the issue where, randomly, abot 50% of the calls had no mic or we couldnt here them. or both we did all the tech support standard things to try and "reset", even had ATT trouble shoot. no fix. we both walked into the Appls Store, made appts ( for i/2 later) with the Apple Service Tech. he fooled around with it for 20 mins. then offered to get us two new ones. a few mins later. we have TWO NEW replacement 4Ss.


NO ISSUES 🙂 these work fine.


get a replacement! dont go crazy trying to turn off Siri, or BT or stand on your head with one foot out the window.. ... Apple will replace it for ya, but they still wont admit that anyone else has come in with the same issue .. yeah right.

Oct 29, 2011 1:09 AM in response to Josh_mil

So far I've gone through 3 different iPhone 4Ss, they all exhibited the same problem at some point. I am a heavy headphone user so perhaps there is something to the suggestion that switching to the headphones triggers the problem though I can't tell for sure whether it's hardware or software. Seems to me that this problem is potentially affecting a large % if not all of the iPhones out there. 3/3 is too much of a bad luck.


I regret getting into the iPhone 4S, should have stayed with an iPhone 4 that at least functioned as a phone. The iPhone 4S is turning out to be a horrible release, far worst than the antennagate.

Oct 29, 2011 1:15 AM in response to michaelb1234

Did your replacement phones come in an unmarked, hard plastic black box?


I think these are already refurbished iPhone 4S's or iPhone 4's that are refurbed into the iPhone 4S!


Anyway, my replacement is worse than the one I returned due to the faulty mic.


Siri tells me more times than not that she cannot connect to the network and my internet is extremely slow. Moreover, it takes a noticeably longer time for iTunes or the App Store to load in comparison to the original phone in the exact same location.

iPhone 4s mic issues

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