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Outlook 2010 SP1 Sync with the iCloud

Problem: Contacts do not sync. Calendar Items sync. They do not appear in iCloud.com or on my Iphone.


It appears items sync from the Iphone to the iCloud and to Outlook. The problem is items syncing from Outlook to the iCloud.


I rebooted the PC thinking it migh jump start the sync from Outlook to the iCloud.


I also tried unchecking Contacts in iCloud PC Control Panel, applied the change and then reverted the change hoping that woud jump start the sync from Outlook.


There are no errors.

iCloud Control Panel is installed


Windows 7 64 bit version SP1


Outlook 2010 Sp1is install (32 bit Version)

Outlook Itunes Addin is running

Outlook iCloud Addin is running


Outlook PST Maintenance

PST was compacted

Ran ScanPST with fix option to eliminate any PST issues


Itunes Configuration Information

Itunes is not configured to sync Contacts or Calendar


iCloud Windows Control Panel

Is set to sync Contacts and Calendar


Iphone 4 is set to sync with iCloud.


Any ideas would be appreciated

Posted on Oct 17, 2011 3:52 PM

Reply
92 replies

Oct 21, 2011 8:06 AM in response to güntherfrommünchen

Hello everybody,

I am experiencing the same problem encountered by güntherfrommünchen. New calendar entries (for example, those created starting from emails) go in the personal Calendar by default, which is a pain, since the synchronization does not work automatically from the personal Calendar (for me, it is the "blue" one in wndrmn's screenshot) to the iCloud Calendar (the "green" one)... I have to manually move each entry into the iCloud Calendar!


I think it could be rather an Outlook issue. Of course it would be great if Outlook could automatically add new entries to iCloud Calendar.

Anyone could help? Thank you very much.

Oct 22, 2011 12:04 AM in response to thegiuz

This is not an Outlook issue. It would be easy for Apple to respect the outlook structure and synch with the default *.pst (or *.ost) instead of creating an extra folder structure which is isolated in Outlook and missing all the comfort of Outlook. Finally I removed iCloud from my PC and use Google synch again. Appel is stupid to deliver such a nonsens.

Oct 22, 2011 4:16 AM in response to güntherfrommünchen

This is totally stupid

I switched to iOS 5 only to have iCloud sync and I finally can't use it because I want to work only with the default Outlook calendar and contacts, not secondary calendars.

It screwed my iPhone which is now deadly slow thanks to IOS5 and I lost all contacts and events

Good move Apple!

The least they could have done would have been to clearly state somewhere that iCloud imposes non native calendars and contacts and that it moves everything to secondary pieces

Just by honesty.

Now I'm done with iCloud.

Oct 23, 2011 9:00 PM in response to wndrmn

Careful...there are TERRIBLE bugs in the iCloud! 3.5 hours on the phone with Apple and I have my data back, my dups are gone, but my Outlook color-coding of each calendar item is still gone (hours of work), and it still trumps the default 15 minute reminder for each item. You CAN resent reminders for items manually, but it doesn't support your default reminder settings in Outlook. Call support, ask for Carlos, in the highler level of support. He knows how to fix this.

Nov 19, 2011 7:42 PM in response to wndrmn

After setting up the I Cloud Control Panel for Windows on my PC and watching it upload and download all of my Outlook 2010 calendar, I find that I now have 4 calendars: my calendar, an I Cloud calendar, another called Pocket Mirror Archive - I Cloud and yet another called Pocket Mirror Conflict - I Cloud. Also, Outlook is now very, very slow and unresponsive when I do anything. Do I need to keep all of these calendars open? And what's with the Pocket Mirror Calendars? And which one should I enter things into?

Then when I checked Contacts from Outlook in the Control Panel, it uploaded and downloaded and then permanently hung up with the wheel turning in the setup process - finally had to use Task Manager to exit the Control Panel.

I haven't yet changed my I phone or my I pad or my Macbook Air over to the cloud, mostly afraid to because when I've tried it previously, it caused all kinds of missing calendar items and I had to erase it all and re-do the sync with I Tunes, the old way after resotring my .pst file and restoring my phone from a backup.

I've spent almost 2 weeks of my life on all of this now and still not working properly.

And I've been changing over to Apple across the board after a lifetime of PC's. I thought it was all rock solid and that everything Apple "just works." Shame on you, Apple, it doesn't!! And it's robbed me of two weeks of my life.

Can anyone help me out with all of this? I know it's a lot of questions, but I'm at my wit's end.

Thanks in advance.

Nov 20, 2011 3:16 AM in response to fredfrommccormick

Simply put: if you want to use Outlook as your base, stay away from iCloud.


Your Pocket Mirror calendars are certainly relics from a WindowsMobile PDA you had. Did you?

Some devices impose a second set of calendars, contacts, tasks into Outlook.

This way you can, say, separate your professional contacts and appointment from your home/personal ones.


In the Palm PDA world, you could assign categories to those, and this was the best way to handle things. Everything at the same place, with a tag to discriminate where they belong to.


In Outlook you can't. So they offer multiple views of calendars, appointments, etc.

And this messes up everything when Outlook is the reference to 3rd party tools.


iCloud does the same. It moves all your items into secondary views, the iCloud ones you see, and then the default Outlook elements are empty.

If you add an appointment to the default Outlook calendar, it will never appear in your ipad or iphone.

If you add an appointment to your ipad or iphone, it will not appear in the default Outlook calendar.


The only way to use Outlook correctly with an iPhone and an iPad is to fully disable iCloud and stick to synchronizations via iTunes


First you will have to move all your items from iCloud views to the Outlook default calendar/contact list. One by one.

Same for the Pocket Mirror views.

Then, delete PocketMirror and iCloud calendars/contact lists and stick to outlook/itunes.

Hopefully you had a backup of the .PST file before tryint anything with iCloud. I did...


This is a shame. I was hoping to be able to add an appointment on my iPhone and have it immediately replicated on my iPad thanks to iCloud magics. Doesn't work if you need Outlook as the central element.


To those who will reply "iCloud is just a view in Outlook that you can overlap on the default one", no, this is not enough. 3rd party tools, like Act! CRM, rely on the default Outlook calendars, not other views.


Apple has to fix this a.s.a.p to start pretending playing at a professional level.

Nov 20, 2011 8:57 AM in response to fredfrommccormick

I seem to have all of this working, well with the Iphone 4 and Windows 7 / Outlook 2010 SP1.


Below is a description on what I have working.

Tasks: iTasks

Contacts: iContacts

Calendar: iCalendar

Mail: I choose not to sync mail. I use Gmail with IMAP access on the iPhone so sync is not an issue.


Your problem with the iCloud app hanging is probably due to PST corruption.


I think to get this working you need to start over and follow the instructions from the links below. I suspect there may be some corruption in the Outlook PST file. As a result I provided a link on how to create a new PST file. If you have very old data in the calendar and taks folder I would not copy it to the new PST. I had some corrupt Contacts that were causing errors with my initial sync. I deleted them and then the Contact worked. Identifying the corrupt Contacts was a pain. I go lucky and the ones causing the problem had a lot of information Notes Section. If you can't easily identify the problem Contact, you will have to move small groups of Contacts to the new PST until you get it to work. Another program that may help with corrupt entries on the PST is SCANPST. This comes with Outlook and removes corruption. Another good step might be to compact the PST. Right Click the PST, select Data File Properties, select advanced and select compact. the will move items within the file and may also alleviate PST issues.


So I would follow the path below.


Uninstall the Windows 7 iCloud program.


Create a New PST. This blog http://blogs.technet.com/b/seanearp/archive/2010/01/24/creating-a-pst-in-outlook -2010.aspx seems to provide a good step by step view. After you create the PST, you will need to select "Set as Default". This will require that you restart Outlook.


Copy Messages, Contacts, Calendar and Tasks to the new PST. To copy Contacts, Tasks and Calendar it is easiest if you change the default format, click View, Change View and then select list. Now you can easily copy these to the new folders. If you set up Rules, you may need to export and import to the new PST.


To make everything work, you need to install all of the latest version of Apple software, http://www.apple.com/icloud/get-started/


Follow the instructions to set the options in Itunes, iPhone and iPad as described above.


Once this is done you will now see a Calendar, Contacts, Tasks and iCalendar, iContacts, iTasks folders in Outlook. I believe when you first install the iCloud PC application it copies the items from Calendar, Contacts, Tasks to iCalendar, iContacts, iTasks folders in Outlook. After this point all updates must be made to iCalendar, iContacts, iTasks. The iCloud Windows 7 PC application will copy to the iCloud and the other devices will sync with the cloud.. When you add items to the iCalendar folder and set a reminder you will receive a message indicating the reminder will not apear, but it does.


I belive Apple could have made the set up much simpler to not create the "i" folders in my PST and use the ones that Outlook creates. Maybe future updates will work that way. Also remember the integrity of the sync is dependent on the Outlook PST. If there are problems with the PST then you may have problems with the remainig processes.


Good luck.

Nov 20, 2011 10:28 AM in response to Csound1

It is not possible to make the iCloud folders default! Apple made a big mistake NOT to sync with the default structure in Outlook like ALL other market relevant solutions like Google sync. Apples´s iTunes do it right too. Why not iCloud? The implementation of the Cloud idea with iCloud for Outlook is a non-starter. Most of iCloud users removed it from their PC and use iTunes and other Synch Tools like Google Synch again.

Nov 20, 2011 10:35 AM in response to güntherfrommünchen

güntherfrommünchen wrote:


It is not possible to make the iCloud folders default! Apple made a big mistake NOT to sync with the default structure in Outlook like ALL other market relevant solutions like Google sync. Apples´s iTunes do it right too. Why not iCloud? The implementation of the Cloud idea with iCloud for Outlook is a non-starter. Most of iCloud users removed it from their PC and use iTunes and other Synch Tools like Google Synch again.

Microsoft, not Apple made the decision not to allow a subscribed account to be the default, go complain over on their forums.

Nov 20, 2011 11:09 AM in response to thomasfromrotterdam

I visited https://bugreport.apple.com. Based on the message below it appears this is a developer portal.

User uploaded file
You must be a registered Apple Developer to file bugs via Bug Reporter.
Register at http://developer.apple.com/programs/register/
devbugs@apple.com.

I have been sending ideas / requests to Apple from here, http://www.apple.com/contact/ and under Website Feedback selecting Product Feedback. From there you can select the product and provide fedback.

Outlook 2010 SP1 Sync with the iCloud

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