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iPhone 4S - Outgoing call no audio

Picked up a Verizon iPhone 4S - 32GB and on about 1 in 10 calls I get no outbound audio when dialing. Call shows the timer counting as if the call is progressing but absolutely no ring back and cannot hear the party on the other end when they answer.


Anyone else having this issue? I've found a few forums online stating people have had luck hitting the speaker button on and off to get it working again but it hasn't failed in the past 20 minutes for me to test that theory..


Thanks...

Posted on Oct 17, 2011 3:59 PM

Reply
2,667 replies

Feb 20, 2012 8:32 PM in response to DaiLun

I got a replacement for a replacement whose battery burned out. The last replacement started having the no audio issue on outgoing calls. I called tech support, and this thime asked to speak with a higher level tech rep. The lady I talked to was really nice and listened to me. She looked at my history and I found out something interesting that the first four phones I had gone through with various problems were are from the same batch of phones even the original one I had sent to me on release day. She said it was possible that there was a bad batch. She then told me that she would send me a totally brand new phone from the factory and that she wanted me to stay in contact with her to see if this new one has problems. I got it today, and have used it heavily today. I have not had any sign of problems so far. The version is 5.0.1 (9A406). I don't know how to tell by the serial number when it was made. I hope this one does not have problems. I would reccomend if you call Apple tech, you ask to talk to a supervisor tech rep. Don't demand, just explain the issue and calmly explain how frustrating it has been. They do want to help.

Feb 21, 2012 1:59 AM in response to TheAmdMAN

OK. im having the same problem, i have had, iphones 2g, 3g, 3gs, 4 and no problem. but with this 4s its been a pain in the @ss, i have 2 problems:

1.- they can hear me, or i hear echo. my current solution is introducin the headphone in/ out or turning on/off iphone. *****

2.- Or OCNA, my solution is toggle the speaker or mute button, *****.


So wy dont apple says, to return all the iphones from a certain production date and get over with this.. help

Feb 21, 2012 3:52 AM in response to TheAmdMAN

Hi to all frustrated iPhone users. Like you my 4s has just started to show these symptoms of no audio on voice calls.

I had mine delivered on day of release and upto now had had no problems. I bought my girlfriend one last month and she has had no problems at all.

I just thought I'd add my name to the growing list in the hope that Apple would recognise and solve the problem before they start to loose a significant amount of users!

Let's hope it is just a software update that is needed and the release date is soon.

Feb 21, 2012 4:07 AM in response to Redjazone

Yes, I agreed with u. I also thought to buy an new iphone 4s to my wife. But, I changed my mind because my 4s also got problem then how am i going to persuade my wife & myself to buy an new iphone 4s??!!


Somemore now the Samsung Galaxy Note is **** hot with competitive price.


So, we hope that Apple should officially announce that what is the actual problem occurred & the solution for us as soon as possible. Don't let us keep on wasting our time, money & energy for guessing & testing this & that!!

Feb 21, 2012 6:01 AM in response to cheng tat

Hi Cheng,


the link provided in this forum is dead, but i have got the torrent link for that you could give a try. I have downloaded it but havent installed it.


http://download.imodzone.net/info/469


Check if this works, else i've got the .torrent file with me I can mail you.


I havent tried installing it on my phone bcoz i dont want to risk it. I better wait for 5.1 official release.


Cheers,

GK

Feb 21, 2012 9:40 AM in response to teach5

Hi teach5, have u checked your production date, generation & factory via website provided by duhu?


http://www.chipmunk.nl/klantenservice/applemodel.html


Can u share with us your finding?


I read from above website ( then click on:

Technical specifications by apple-history.com)

also that the max OS is only IOS 5.0.2. So, in your experience, does Apple will really officially release IOS 5.1 or just IOS 5.0.2 only?


Tq

Feb 21, 2012 12:31 PM in response to TheAmdMAN

Update here (from a few pages back). I had given up on speaker switch toggle 'trickery', waiting for Apple annoucements on OCNA problem etc.etc. and decided to just send back my phone via Apple Care replacement over their support website. Delivered it prepaid to UPS on last Thursday afternoon, received delivery email from Apple service on Friday morning, Saturday replacement phone sent email received, yesterday replacement phone arrived. Pretty darn good turn around. Even better . . . . . so far the phone is working as it should. Time will tell, but for now at least I'm a lot less fearful of every call I make being a dud. Is it new or refurb? I sure as heck can't tell . . . . but it works. (Came foamed & plastic wrapped in a plain white generic 'iPhone' box). Will update here as needed.

Feb 21, 2012 1:00 PM in response to cheng tat

No, I haven't checked because I really was unsure of giving them my serial number. Because I am not sure as to what they will do with it after I input it. The phone Apple sent me that I got yesterday, was brand new. It came in a iphone 4s box as though I had ordered it. So far it is working wonderfully. I will post again if it starts to have problems. Is there any other way to find out the information without my inputting my serial number on a website?

iPhone 4S - Outgoing call no audio

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