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Level 1

17 points

iCloud "User name or password is incorrect."

iCloud has been working fine. In fact, I backed up on it a couple of days ago on both my iPhone 4S and my iPad2. Now, on both devices, when I tap on iCloud in Settings, I get "User name or password is incorrect." I know they are correct, because I used them to log in here and to update Apps today. It seems that Apple is having problems and is a bit overloaded right now, but I was wondering if the community has found solutions. Anyone?

iPad, iOS 4, iOS 5 but the option is not showing

Posted on Oct 21, 2011 7:11 AM

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Carolyn Samit

Level 10

165,615 points

Posted on Oct 21, 2011 7:19 AM

Try resetting your Apple ID password.

Apple - My Apple ID

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20 replies

May 14, 2012 9:16 AM in response to lgpars

The issues are;

1. there is no evidence that apple ever looks at these questions.

2. I have an @me.com email but that is not my apple id so I am totally confused about how to set apple mail settings for my icloud account.

3. Why does the term "mobileme" even appear in the apple world anymore?

bvladika

Level 1

0 points

Jun 5, 2012 8:38 PM in response to Samuel Goldsmith

Thank you, Samuel!

That was the answer! After deleting my account and attempting to create a new account with the same error message I found your solution. Clicking on the Apple Support Communities title at the top of this page and signing in identified that my password was no longer accepted. New password rules required a new password. Thanks so much!

mqginley

Level 1

0 points

Sep 22, 2012 1:05 PM in response to RyanCerni

Thank you thank you!!!! totally helped me!!! 🙂

Sep 7, 2015 2:25 PM in response to RyanCerni

Did not work for me on windows 10, tried everything

Deeof87

Level 1

8 points

Dec 23, 2016 7:27 PM in response to Samuel Goldsmith

Dear, dear Samuel!

I was on the phone with Apple techs the day before and about three hours yesterday with no solution to why I couldn't use my password to get into iCloud in System Preferences. I also have an appointment for next week at the Genius Bar which I can NOW happily cancel!

I'm amazed that the simple solution of changing my password worked! I'm upset though that I had to come to the community to find THAT out, and not heard it from one of the techs that I spent SO much time talking to.

Who would have thought that I would need to change my password when I could use it to get into everything else??! Thank you! Thank you! 🙂

iCloud "User name or password is incorrect."