You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How do I get rid of "other" storage

How do I get rid of "other" storage or why is there so much dedicated to it?


PLEASE HELP! 😟


I have an iPod touch 32Gb 4th generation with:

- 19Gb of music

- 2Gb of TV Shows

- 3Gb of Apps

- 3.3Gb of "Other"




Here is the troubleshooting attempted:

- Not syncing music or TV Shows. Result: I still have 2.1Gb of "Other

- Not syncing apps. Results: No difference

- Restoring iPod with lastest backup: No difference

- Restoring iPod from scratch and putting back everything back on: No difference.



I am out of ideas.


Please, please help!


Thanks.

iPod touch, iOS 5

Posted on Oct 21, 2011 6:08 PM

Reply
100 replies

Dec 26, 2013 10:45 PM in response to jukeboxg

"Other" data is real data including your system files and cached content that you put on your device by using the built-in apps. It's just that as you use the phone, it will grow. This includes:

  • Messages and attachments
  • Contacts
  • Reminders
  • Safari bookmarks and cache
  • Email messages and attachments
  • Calendar entries
  • Genius data
  • Music catalog and cover art
  • Operating system settings
  • Game Center status

To clear out “Other” data from your device, you don’t need to restore your device, just follow the guide in this articlehttp://www.fireebok.com/ilike.htmlto resolve this problem.

http://www.fireebok.com/resource/how-to-get-rid-of-other-data-on-iphone-ipad-ipo d.html

User uploaded file

Jan 12, 2014 2:28 PM in response to jukeboxg

Okay, so I was encountering the same problem. I just restored my phone in December hoping that would fix it, but here I am, a month later, and the problem has returned.


So, following some advice above, while my phone was plugged in to the computer, I deleted my music and video files from the phone. I then re-synced with iTunes on the computer. This cleared up a lot of the "other" data, but still over 3gb remained.


So, then I cleared Safari cache. I didn't notice a change in other. I then ran an app called iClean and, long story short, my "other" has been reduced from 6gb to 1.18gb. I don't know if iClean itself would have solved the problerm (I doubt it, because I used this when my phone was filling up before to little effect), but combined with resyncing music and video, my storage has been returned.


Apple needs to fix this. When you only have 13.3 gb of usable storage in the first place, 6GB stuck in an other category is nearly half the device.

Jan 26, 2014 9:46 PM in response to RedScorpion08

I just tried the DiskAid technique. I only had 1.2 gb left on my 16gb iphone 5. I installed DiskAid 6.5, plugged iphone in, went to STORAGE / MEDIA and poked around in that folder. I got Info for each folder to see how much space each folder was taking up. The largest folder had 5.4 gb of stuff. It was in CloudAssets folder. Discovered that I had some video in there that was taking up 3.25 gb of space and the rest were audio files. I just deleted what was in there a got 5gb back!


PS: I tried doing a DFU restore before i got DiskAid. For some reason the DFU restore didn't work for me but worked on my gf's iphone 4s. Anyways if you're interested DiskAid does have a 30% off coupon code. Just google it to find the code. Not sure if they allow postings of those things here. good luck!

Feb 14, 2014 6:51 AM in response to RedScorpion08

My husband's iPhone 4 is only 8g. Other data was taking up 3.17 g and the phone was sluggish and slow to respond. After following the steps below, other data is now only 246 mb. I couldn't believe the drastic decrease! The phone is no longer slow and is working like new. We might have to do this again when other data floods the storage again but it's worth the trouble for me. Please note that I did this on an iPhone 4.


1. Back up all of your data preferable via iTunes instead of iCloud.

2. Disconnect your phone from iTunes.

3. Go to settings, general, reset, then erase all content and settings.

4. Connect your phone to iTunes and restore from backup. RESTORE FROM BACKUP!

Apr 2, 2014 6:48 PM in response to jukeboxg

Okay so everyone who has been trying to get rid of their crazy amount of storage loss due to "other" If you download songs from websites...Check and see recently downloaded songs..Unselect them from your music that is being uploaded onto your phone, and see if that helps. I'd downloaded like four songs off a website, and that was the cause of why my Other was so outrageous, it was saying over 4.5 gigs. It fixed the problem, and now my other box is only at likew 700 mb.

Jun 20, 2014 2:37 PM in response to Carrot man

this worked like a charm! I have a 32GB iPhone 4S and I always make sure I have about 4GB of free space so it doesn't slow my phone down, but some reason for the past 3 days, my Other went up to 8.85GB, leaving me with only 200MB of free space!! I tried everything until I saw your post. It really worked! I did the same for my iPad too. And now I have around 8-9GB of free space on both devices. Thanks!

Jul 9, 2014 3:07 AM in response to Carrot man

I have same situation with the other storage. At first, I checked my storage and saw it is at 1.6gb free. I take overall look on all of my apps and try deleting some unneccessary and it gets up to 3.6gb free. But after couple days without me adding anything into my ipad 2, I checked the storage and it went down to 2.6gb free. I remember exactly what I did is playing games, going to facebook, googling. I tried searching online to figure the reason and I found "other" space. I also search for solution on deleting it and I got to this topic. I did Carrot man's solution but it did not work. The other stays the same.I tried reset all network settings and it does increase the storage from 2.6gb to 2.8gb but my other is still the same at 3.62gb. I do not know what else I can do to solve this freaking issue!

How do I get rid of "other" storage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.