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nanyes24 Author

Level 2

264 points

My apple tv won't recognize my apple id

Everytime I try to sign to my iTunes store on my Apple tv it tells me that my apple id or password is incorrect. This is the only apple id I have ever had. I did change my passwor on October 13 after multiple probles with my mobile-me to iCloud transition. I have had my apple tv for over 6 months, so I tried both my previous Apple id password (as well as the new one) but it does not accept either of them and even though I have homesharing "On" it doesn't do me any good.

Also, it will not do the software update to 3.4, it tells me my software is up to date. I reset apple tv yesterday and started from scratch to no avail. No problems with my iMac, Macbook Pro, iPad2 or my iPhone, only with Apple TV. HELP!

Posted on Oct 22, 2011 5:44 PM

Top-ranking reply

Smokin_Shawn

Level 1

4 points

Posted on Apr 28, 2017 2:56 PM

This is the answer for gen 2 ATV. I suspected this and then tried. Worked perfectly.

Open any web browser on any computer and go to appleid.apple.com.
Log in to the Apple ID you want to disable two factor authentication for, you may need to use two factor auth to gain access to the account.
Go to the “Security” section of account settings and choose “Edit”.

Turn off 2 factor authentication. Has a few steps but this fixes it.

View in context

118 replies

Kalenen

Level 1

5 points

Jun 27, 2015 1:39 AM in response to olafromvinstra

I also tried using my wifi.... so no its not a port in the router

i have 5/5 signal strenght

Kalenen

Level 1

5 points

Jun 27, 2015 1:51 AM in response to Kalenen

I managed to solve my problem, i started a wifi hotspot using my phone and logged into it on the ATV, it now worked i could login to my itunes account and start watching series and movies.

i then went back into wifi settings looked for my wifi router and logged in. and now that also worked

P.S Apple, how about you solve your ENORMOUSLY BUGGY WARES!

Original post!

I also have this problem!

i have

restarted
writing ".com" myself
reset factory settings
tried ethernet cable
tried WIFI
changing password several times and restarting ATV after setting a new password
tried setting new region,language (dono why, desperate)
tried having my brother login using my info on his ATV, did not work
Updating software
RESET MY WIFI ROUTER

Jun 27, 2015 2:05 AM in response to Kalenen

So had I, so I reckon that doesn't matter .... but the port was the problem for me, though. Try hook it up to internet with your cell phone (turn on shared internet and bluetooth) and see what happens. I did that, and all was ok. When I used my wifi again it all worked fine.

Jun 29, 2015 3:23 AM in response to Kalenen

Same here, and it's the locked router port that is the problem.

CBohmann

Level 1

0 points

Jul 13, 2015 10:35 AM in response to Kalenen

Worked like a charm. A Big thank you. .

Jul 13, 2015 5:40 PM in response to Kalenen

Thank you!! I tried to fix this problem for hours and the only thing that work was this, I was ready to throw the ATV out the window.

For those with the same problem, I tried the same things as Kalenen, but the solution is to create a Hotspot WiFi with your cellphone and connect to iTunes, then connect to your local Wifi again, and problem solve. So easy, but finally fixed.🙂

Jul 14, 2015 1:08 AM in response to Nutria Valdes

Yes, same here. So the problem is not on Apple's side, it's a locked port on the router that causes this. You can do the same thing entering your routers software and unlock the port.

Jul 14, 2015 6:42 PM in response to Winston Churchill

There is no option to iTunes from the General menu 😟

Jul 14, 2015 6:44 PM in response to lippyloggy

I have the same problem

Jul 20, 2015 10:24 AM in response to Kalenen

Excellent finding Kalenen, solution worked as a charm 🙂✅

Jul 20, 2015 8:48 PM in response to Nutria Valdes

Thank for sharing this! I had tried everything from having the internet provider opening the ports, restarting, resetting the Apple TV (several times)... , having the ISP replace the router and even changing the password ....You name it! Finally, I had read your post and tried to do the same to determine if it was the Apple TV or the ISP. First, once more I confirmed no connection with my ISP, then tried the hot spot and connected (finally), then tried again with the ISP again and it was successful. I think yes the ports have to do but something happened on the Apple TV that got stucked with the issue.

GregQJ

Level 1

0 points

Jul 27, 2015 5:05 PM in response to Snorkeler

Same here. This is the kind of crap I expect from Microsoft. Has anyone from Apple bothered to look at this thread? There is clearly a problem. I'm ready to get my money back!!! Extremely disappointed customer right now!!!!!!

Aug 1, 2015 3:16 AM in response to odysseus1560

This made me giggle and improved my mood at the stupid Apple TV so it helped in some way. Thanks 😁

Grogan25

Level 1

4 points

Aug 2, 2015 5:42 AM in response to Kalenen

thank you so much for this.

i had the same issue and tried everything. Connecting the ATV to my phone hotspot worked a treat, everything back to normal.

Aug 3, 2015 7:52 PM in response to nanyes24

what worked for me was disconnecting the ethernet cable and connecting through WiFi. Once i did this everything connected and airplay showed up and my home sharing connected.

duh. come on apple!

My apple tv won't recognize my apple id