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My apple tv won't recognize my apple id

Everytime I try to sign to my iTunes store on my Apple tv it tells me that my apple id or password is incorrect. This is the only apple id I have ever had. I did change my passwor on October 13 after multiple probles with my mobile-me to iCloud transition. I have had my apple tv for over 6 months, so I tried both my previous Apple id password (as well as the new one) but it does not accept either of them and even though I have homesharing "On" it doesn't do me any good.


Also, it will not do the software update to 3.4, it tells me my software is up to date. I reset apple tv yesterday and started from scratch to no avail. No problems with my iMac, Macbook Pro, iPad2 or my iPhone, only with Apple TV. HELP!

Posted on Oct 22, 2011 5:44 PM

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Question marked as Top-ranking reply

Posted on Apr 28, 2017 2:56 PM

This is the answer for gen 2 ATV. I suspected this and then tried. Worked perfectly.

  1. Open any web browser on any computer and go to appleid.apple.com.
  2. Log in to the Apple ID you want to disable two factor authentication for, you may need to use two factor auth to gain access to the account.
  3. Go to the “Security” section of account settings and choose “Edit”.


Turn off 2 factor authentication. Has a few steps but this fixes it.

118 replies

Nov 25, 2013 6:29 PM in response to nitro999

I tried to just restore my Apple TV and it gets hung up on setting date and time. Just circles around and around and around.... Apparently all settings and fixes mentioned require the ATV's date and time to be set! I tried to log into iTunes in settings and it flat out says " try again later". Of course this is after I just typed in Apple ID and password like 10 times!!


Did you get any solutions to this ongoing issue, besides chicken sacrificing?

Nov 25, 2013 6:50 PM in response to Chris Paulsen

Nothing worked for me, until I took my AppleTV (model 2) into an Apple Store Genius bar.


Eventually, using various techniques including the USB connection, they managed to get up to date firmware installed. I had them pair it with my iPhone via bluetooth, so I could do the password entry that way.


It will also pair with any Apple wireless keyboard. Much better!


Now, it works great again. It is our favorite way to access Netflix streaming and the like.


I recommend this remedy. I do think it un-Apple like that this is necessary.

Feb 9, 2014 4:00 PM in response to Snorkeler

Hello,


So I discovered that it might have been a problem connecting to the internet because there is a required username and password to connect to the network which could not be entered in AppleTV. However, after fixing this issue and updating the AppleTV, it will still not show up on my computer (Airplay does not show up).


Any suggestions? Is this still an issue with the firmware that I need to go to the Apple store for?


Thanks.

Mar 14, 2014 9:51 PM in response to nanyes24

This is what worked for me...


-First I changed my username on icloud from an old email address to a new email adress and because of ical sync issues i was having on my macbook.


-After making this change AppleTV no longer would recognize my user name/pword.


-Like everyone else AppleTV kept promoting me to enter my user name/pword but to no avail (frusterating)


Steps to fix:


Go to setting:

1.update itunes pword

2. update icloud pword

3, update itunes pword on itunes (on macbook)

4. RESTART APPLE TV

5. GOOD TO GO!

Jun 26, 2015 2:45 PM in response to nanyes24

I also have this problem!


i have

  • restarted
  • writing ".com" myself
  • reset factory settings
  • tried ethernet cable
  • tried WIFI
  • changing password several times and restarting ATV after setting a new password
  • tried setting new region,language (dono why, desperate)
  • tried having my brother login using my info on his ATV, did not work
  • Updating software
  • RESET MY WIFI ROUTER



<Edited by Host>

My apple tv won't recognize my apple id

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