Level 2

264 points

My apple tv won't recognize my apple id

Everytime I try to sign to my iTunes store on my Apple tv it tells me that my apple id or password is incorrect. This is the only apple id I have ever had. I did change my passwor on October 13 after multiple probles with my mobile-me to iCloud transition. I have had my apple tv for over 6 months, so I tried both my previous Apple id password (as well as the new one) but it does not accept either of them and even though I have homesharing "On" it doesn't do me any good.

Also, it will not do the software update to 3.4, it tells me my software is up to date. I reset apple tv yesterday and started from scratch to no avail. No problems with my iMac, Macbook Pro, iPad2 or my iPhone, only with Apple TV. HELP!

Posted on Oct 22, 2011 5:44 PM

Top-ranking reply

g-licious

Level 1

8 points

Posted on Feb 1, 2018 5:58 PM

I was running into the same issue. Then I realized I was using two-factor authentication with my apple ID, which, after entering my apple ID password on my apple TV, my other devices provided a 6 numeric character code that I needed to enter. There wasn't any place on my apple TV to enter this code. So, I logged into appleid.apple.com, turned off two-factor authentication and am now able to start up Home Sharing on my apple TV. Just be sure to turn two-factor authentication back on if you want the extra security.

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118 replies

Oct 22, 2011 8:15 PM in response to nanyes24

OK, the homesharing password and ID arent the same thing as the iTunes Store ID, you can use your store info for homesharing but don't have to, I think even Apple themselves are confusing people here but let's not digress.

For homesharing to work, you need to enter the same info in homesharing in iTunes (In the advanced menu) as you enter in homesharing on the Apple TV (Settings > Computers), can you check you have done this

djedefre

Level 1

5 points

Feb 16, 2012 2:34 PM in response to nanyes24

It's a straightforward port-forwarding issue.

You need to forward ports to the internal ip address of your apple tv as follows:

TCP 123

TCP 3689

UDP 5353

TCP 80

TCP 4343

TCP 53

This may also solve other problems you may have with homesharing...

🙂

Pete K.

Level 1

5 points

Jun 3, 2013 7:00 AM in response to welovenaples

Wow, this is terrible on Apple's part. I had the same issue (expired credit card) and iTunes just kept asking me for my password, over and over. Thankfully I searched and found this thread before I went and reset my Apple ID! Thanks Snorkeler!

Jul 20, 2015 8:48 PM in response to Nutria Valdes

Thank for sharing this! I had tried everything from having the internet provider opening the ports, restarting, resetting the Apple TV (several times)... , having the ISP replace the router and even changing the password ....You name it! Finally, I had read your post and tried to do the same to determine if it was the Apple TV or the ISP. First, once more I confirmed no connection with my ISP, then tried the hot spot and connected (finally), then tried again with the ISP again and it was successful. I think yes the ports have to do but something happened on the Apple TV that got stucked with the issue.

GJEMEN

Level 1

4 points

Feb 16, 2014 2:45 PM in response to nanyes24

Step #1 not made apparent in tthe instruction manual is to use Menu button to go to Settings and SELECT and LOG ONTO your WIFI ACOOUNT. Everything after that is a breeze!

grok12

Level 1

39 points

May 5, 2014 3:15 PM in response to sigaricus

This problem happened to me and I only solved it when I did a Restore To Factory Values.

nanyes24 Author

Level 2

264 points

Oct 23, 2011 8:21 AM in response to Winston Churchill

Morning,

After I reset the apple tv (recommended by apple tv user guide) 2 days ago, it asked me for apple id and stated that the id/password was incorrect but everything seem to be set correctly until I realized that my iTunes Library on my Apple TV showed no content even though homesharing was on and I was able to sign on to my Netflix account. That is when I tried to sign to the iTunes Store to see if it would recognize my Apple ID, and after a few failures, I came to this site for help.

Jan 11, 2014 8:39 PM in response to nanyes24

We had the same problem after I had to change my userid to use a different email address. I was able to log into my account on all of my other IOS devices and computer, but not the AppleTV. We simply reset the Apple TV to the factory settings and then it worked fine after that.

Pregund

Level 1

0 points

Nov 30, 2015 3:10 AM in response to rfdsteve

I have the same problem with the latest AppleTV, suddenly, after a WiFi router restart due to an electric blackout, I was no more able to log into iTunes Store.

My AppleTV home is almost empty and I can use Netflix only through AirPlay.. not the best experience 😟

I will try soon the use of my iPhone as temporary wifi hotspot to just sign into iTunes and then switch back to home wifi, I hope this will fix the issue.

The weird fact is that if the issue is due to ports locked by ISP in router configuration, I would expect to experiment the same issues also from the iPhone and mac, why only from the AppleTV?

Maybe the TV uses a different port for iTunes authentication?

Max

Apr 28, 2017 2:56 PM in response to m.ike

This is the answer for gen 2 ATV. I suspected this and then tried. Worked perfectly.

Open any web browser on any computer and go to appleid.apple.com.
Log in to the Apple ID you want to disable two factor authentication for, you may need to use two factor auth to gain access to the account.
Go to the “Security” section of account settings and choose “Edit”.

Turn off 2 factor authentication. Has a few steps but this fixes it.

nanyes24 Author

Level 2

264 points

Oct 22, 2011 6:08 PM in response to Winston Churchill

Hi, thanks for the answer. Where do I check the iTunes Store location on the Apple TV?,

I have used the same apple id to buy all my Apple products on line and on my local Apple store and I always used the same Apple ID. Am I missing something I should have known.

Thanks for your assistance.

Oct 22, 2011 6:36 PM in response to nanyes24

What type of security are you using for your wifi network.

Are you using DNS settings supplied by your ISP or have you introduced your own.

Does the address entered into your iTunes account exactly match that of your credit card.

Oct 22, 2011 6:54 PM in response to nanyes24

The Apple TV does not like you using DNS settings other than those supplied by your ISP, although if it worked before it may not be your problem.

Sorry I'm now a little confused about what exactly isn't working. Are you trying to purchase content from the iTunes Store or use homesharing to view the content in your iTunes library.

nanyes24 Author

Level 2

264 points

Oct 22, 2011 9:06 PM in response to Winston Churchill

Yes I have done all the steps and my homesharing on my Apple TV is "on", as well as on my iTunes, it just started today telling me that there is no content on my library, even though under "Computers" it does show my correct library name as it appears on my iTunes.

I had access to all this prior to my trying to upgrade my Apple TV software yesterday and it all started because it asked for my my Apple ID and when I entered it it told me it was incorrect (I tried a few times and then reset it), and basically that is how all this happened.

So, I guess that my problem is that my Apple TV is not accepting my Apple ID and therefore not allowing me to view my iTunes Library even though it list said library. Don't know what else to do. Any other ideas?

Again, thank you so much for any input.

Apr 25, 2012 5:03 AM in response to nanyes24

Hi everyone,

I've been struggling with a similar issue.

While my Apple TV 2 connects seamlessly with my Netflix account and all the iTunes libraries on all of my networked Macs (via Home Sharing), my Apple TV 2 simply won't accept my iTunes password.

Here's what I've tried so far...

1.) Changed the password, more than once, always with the latest requirements (i.e. capital letters and numbers).

2.) Checked Apple TV's software (firmware) and confirmed it's the latest version.

3.) Installed Lion and updated all system software on all my networked Macs.

4.) Updated Apple Wireless Router with latest firmware.

The only remaining suspect would be my AT&T broadband modem (connected to my Airport Extreme via ethernet). Could my AT&T modem be blocking my Apple TV 2 from accessing the iTunes store? Even if I'm not using it for wireless?

Any help would be appreciated.

Thanks in advance!

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My apple tv won't recognize my apple id