My apple tv won't recognize my apple id

Everytime I try to sign to my iTunes store on my Apple tv it tells me that my apple id or password is incorrect. This is the only apple id I have ever had. I did change my passwor on October 13 after multiple probles with my mobile-me to iCloud transition. I have had my apple tv for over 6 months, so I tried both my previous Apple id password (as well as the new one) but it does not accept either of them and even though I have homesharing "On" it doesn't do me any good.


Also, it will not do the software update to 3.4, it tells me my software is up to date. I reset apple tv yesterday and started from scratch to no avail. No problems with my iMac, Macbook Pro, iPad2 or my iPhone, only with Apple TV. HELP!

Posted on Oct 22, 2011 5:44 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 1, 2018 5:58 PM

I was running into the same issue. Then I realized I was using two-factor authentication with my apple ID, which, after entering my apple ID password on my apple TV, my other devices provided a 6 numeric character code that I needed to enter. There wasn't any place on my apple TV to enter this code. So, I logged into appleid.apple.com, turned off two-factor authentication and am now able to start up Home Sharing on my apple TV. Just be sure to turn two-factor authentication back on if you want the extra security.

118 replies

Jun 8, 2016 5:21 AM in response to Alan Park

So, I've had the very same problem as everyone else here, and seemed to solve it this way.


No matter what I did at that top level account/password stage, nothing worked - Apple TV didn't accept my password, as many times as I entered it.


So, I hit SKIP THIS STEP there at the top level, and eventually (after a few more selections) got all the way through the the main menu.


Here I updated the system - even though this Apple TV was brand new, there was a system software update for it, so I installed that.


Then in the ACCOUNT section, I entered my password there, for the iTunes account, and presto, it accepted it there, and I was in.

So not sure if it was the system update, or just getting deeping into that inner menu/Account that did the trick, but you guys might want to do both.


Dunno what's up with Apple - in trying to solve this very frustrating problem, I saw the same issue people were having going back to 2010!!!!!

6 laters later, we're still all still having this problem. Apple, come on!


Anyway, hope this works for you.

Jul 8, 2016 11:33 AM in response to nanyes24

I had this same problem — Apple TV just would no longer recognize my Apple ID (which I recently had to change). SOLUTION (at least this worked beautifully for me! ) — I simply disconnected the connections to my Apple TV (there were 2 connections in the back) — waited a little bit — then reconnected them and tried again — and Apple TV was again working! It did not even ask me for any password. All of my movies, videos, etc. were intact.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My apple tv won't recognize my apple id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.