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Why can't I get in-app purchases?

Why can't I get in-app purchases?

iPad 2, iOS 5

Posted on Oct 22, 2011 6:34 PM

Reply
70 replies

Jan 11, 2012 10:17 AM in response to nelson275

I am having the same problem. I contacted apple support twice, but they just made some suggestions that I have already tried, such as - make sure restrictions are disabled, reinstall the app, change cc information, uninstall and then reinstall the latest version of itunes. I have literally tried everything, if not more, and I still have no luck. I am unable to make in-app purchases on both my iphone and my ipad.


if anyone knows anything about this, please help.


thanxxx

Jan 31, 2012 7:16 AM in response to nelson275

I'm not able to make in app purchases either. I thought it was the beeline games but it's ever game I play. They all say it can't connect to iTunes and to check the connection. The connection is fine I've tried on wifi and 3G. I don't think there's a fix for it yet. No one seems to know what to do. Anyone on here have any suggestions?

May 28, 2012 9:08 PM in response to nelson275

The message I keep getting is "You must purchase the app that this item is for before you can purchase the item." Now, this is about the most ridiculous error message I've ever seen. How do they think I was able to attempt an IN APP purchase if I have not purchased the app??? I tried logging out and logging back in, shutting down and restarting, turning restrictions on an off ... Nothing seems to work. I contacted Apple customer care, and they didn't know what to do either. I'm beyond frustrated.

Jun 18, 2012 3:19 PM in response to nelson275

I already tried hard closing app, reseting iphone, reinstalling app, signing out and signing in again to itunes etc, nothing worked...


SOLUTION:


iTunes or your credit card randomly report fraudulent activity without you knowing if they see weird or high amount in app purchases. So call your credit card first to make sure there's no locks on it. Then contact iTunes (express lane online is fast at itunes support)


http://www.apple.com/support/contact/


and they'll take off the block thats on your account due to fraud by reseting it and it'll work in 30 mins after that. I just did it and it worked.


Good luck

Why can't I get in-app purchases?

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