Previous 1 2 3 4 5 Next 436 Replies Latest reply: Apr 6, 2015 3:31 AM by islascanarias Go to original post Branched to a new discussion.
  • shaenn Level 1 Level 1

    OK, same problem, emailing photos and being received upside down, real PITA when sending to non-techiefriends. Just as a test, I tried editing the photo on the iPhone 4s with the built-in rotate feature, then resent it, still upside down. This is a BUG, plain and simple. If it shows right-side up in the email before hitting send, it should arrive right-side up regardless of the OS or software at the receiving end.


    Just out of curiosity, I posted the same photo to Facebook from the iPhone and it was right-side up when I viewed it on Facebook from my PC. So what’s up with that?

  • Oryandaw Level 1 Level 1

    I'm have the exact same problem... I take pictures on my 4s with the volume button and they come out upside down. and I try to rotate it after its on my comp with win 7 64 and has a read error and wont fix it. Apple pease fix this...

  • One slippery dog Level 1 Level 1

    When taking photo's you can now edit them on the iphone with iOS 5, rotate them on the iphone so Windows will know what orientation you really want the photo! I really don't like OS's that try and think like a human!!!

  • shaenn Level 1 Level 1

    The problem with editing the photo on the iPhone is that they all look right-side up. So how do you know in what direction to rotate them? And how many steps, one of two? Test it yourself. Take 4 pictures of the same thing, each with the phone in a different orientation. Then view the pictures on the phone, they are all right-side up. Now email them to yourself (the account on the phone) and to an account you can access on a PC or Mac. Note that in the email before you hit send, all the picture are shown right-side up. I don’t know about the Mac but on the PC (using MS-Outlook), three of the four pictures are rotated. On the copy sent to the iPhone, all four are right-side up.


    Let’s face it, however the iPhone oriented, when you take a photo, the top of the screen is the top of the picture. If the iPhone is smart enough to know that, which it is since it is rotating the picture for viewing on the iPhone, then the tags within the image file should be changed accordingly so that they are right-side up in any viewer. I’m tired of hearing my not so computer savvy relatives complaining that they have to turn their monitor on its side to view my photos.

  • dbyone Level 1 Level 1

    Has anyone talked to tech support about this? My 3Gs didn't do it and my 4S does it.

    Fail in my opinion and apparently I'm not alone.

  • KevinTheVisionary Level 1 Level 1

    Not only do you have to download one time, but you have to go threw each downloaded picture and video and manually rotate on the phone than reselect those specific photos and download them again into the same folder you had upside down pictures or videos and write over those files you already downloaded upside down and you have photo not upside down.



  • crh24 Level 3 Level 3

    I guess it is time to repost this as it is clear that many are not reading all previous posts in this thread before pontificating on the subject....



    It is not a bug in the iPhone, it is a bug in the viewing software and there have been several threads about this 'problem' in the last couple of years.  The explanation is rather simple.


    The EXIF metadata spec contains a field which defines how the image should be rotated for proper viewing, i.e. 'which side is up'


    Along about version 3.13 or so of iOS the software was changed to utilize that field of the EXIF spec--likely to facilitate faster photo saves from the camera.  Prior to that time iOS devices with cameras physically rotated image data so that the rotation value field of the EXIF metadata could be set to zero.  This allowed the images to display properly on those apps that were (and many still are) brain dead, i.e. they ignore the EXIF rotation field assuming it is zero, but that practice greatly increased the image to image time because rotating the image can be CPU intensive and is better left to systems with fast CPUs.


    So, the problem does not lie within the iPhone, it lies within the other apps that have so far failed to recognize and/or support the EXIF standard properly.  Don't complain just to Apple about the iOS device, also complain to those companies with brain dead software--and there are quite a few still in the dark ages of image presentation.  As a previous poster stated even Apple's own Safari doesn't handle it correctly (or at least it didn't earlier this year...I haven't checked lately).


    I have suggested to Apple that they provide a switch to enable the old practice of rotating the image prior to saving but that has never happened.  If set to ON one could be notified that image to image time would be increased and the user could then decide to use it or not.  I suspect it wasn't added because the explanation of the function it provides could be confusing to non-technical users but I have nothing to support that suspicion.  If you agree with this sentiment you can so inform Apple at


    It should also be noted that virtually all high end cameras set the rotation field, they do not rotate the image prior to saving.  The problem is that most users of a high end camera pass their images through software on a PC/Mac before posting.  All decent software on the PC/Mac platform, such as Adobe's software, respects the orientation flag so the image is properly displayed.  Photoshop goes so far as to rotate the image before saving which means the saved image has the orientation flag set to zero so simply loading it into Photoshop and saving it solves the 'problem'.

  • MrBlingBling Level 1 Level 1

    I have the same problems. Sometimes, the pictures and videos are upside down. The iphone shows the pictures correctly, but on the PC, Windows 7, some of the pictures are upside down. The videos are on iphone and pc upside down.


    I made a testvideo, one: volume button on the top and one with the volume button on the bottom.

    Both videos were correctly. So it is not every time, thats the weird thing.....


    Windows also doesn´t let me save the pictures after turning them....that *****..

  • dbyone Level 1 Level 1

    The basic windows photo viewing software I'm using on Vista 64 bit is apparantly not smart enough to

    To use the exif data. Can you recommend a workaround or patch or new freeware I can use instead?

  • mleach1 Level 1 Level 1

    Irfanview displays photos correctly for me.  Give it a try.

  • shaenn Level 1 Level 1

    I think you are missing the point mleach1, the photos should apprear right-side up in ALL applications and on ALL computer systems. If it is sent from a device and it is viewing right-side up on that device, then the receiving device should have it right-side up without and photo manipulation.


    If the iphone (or whatever iDevice) is smart enough to rotate the photo so it views right-side up on that device, then it should be able to edit the tags within the image file so it stays right-side up in whereever it is viewed

  • mleach1 Level 1 Level 1

    shaenn,  I understand and I agree.  It annoys me that it's upside down when I text a photo to my wife.  I was just  answering his question about a workaround.

  • shaenn Level 1 Level 1

    Oh, sorry. I'm getting a bit frustrated with everyone saying “try this program” or “try that viewer”. This seems like a no brainer for Apple to fix. I don't know what their problem is with admitting that there is a BUG and getting a patch out with a fix.

  • mleach1 Level 1 Level 1

    You should know better.  Apple doesn't admit anything until they have a fix for it.

  • jonfrost Level 1 Level 1

    It's not really fair to say that the viewing software has a bug because it doesn't use the EXIF rotation. Although EXIF is popular, it became popular in JPEG files later. Traditionally, you put the top of the image at the top of the file.


    This can be seen if you use an <img> tag in a HTML web page - you'll find the iPhone jpeg picture files come out upside down - even in Apple Safari.


    So some software uses the rotation tag and some doesn't.

    The best solution in my opinion is to rotate the image so that it is the right way up in the JPEG without a rotation tag. Apparently, this can also usually be done to the JPEG afterwards losslessly - so maybe there is an app for this!

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