iPhone 4s: No sound keyboard, alerts, music without headphones

Anyone else out there with these same/similar issues:


  • No sound without ear buds or Bluetooth ONLY for
    • Alerts
    • Music
    • Videos
    • Keyboard Clicks
  • Lock Screen Not Locked, it changes or is blank


Brand new 4s, and there’s no sound with keyboard clicks, alerts, videos, or music without ear buds or Bluetooth headset. Ringer works, and Siri works, speaker phone works. And it does record my voice on the videos. I’ve done about six hard restarts, one restore, sprayed the plug where the ear buds plug in with canned air, and inserted and re-inserted the plug about fifty times as recommended on various threads so the phone doesn’t “think” ear buds are still plugged in.


I called Apple and they said because the ringer/speaker phone works but the alerts, music, clicks, don’t; it is most likely a software problem not hardware and they recommended a restore through iTunes.


I also took it to my local AT&T store (I bought it online through AT&T) and they were also stumped.


I did the “restore” and now my “lock” screen photo won’t stay in place even though when I check the “Wallpaper” setting’s it is still there, but does not show up when I unlock the phone unless I keep doing a hard restart.


Bottom line: Apple is saying to wait for a software upgrade in the next few weeks and if that doesn’t fix my issues I need to return the phone (which I’d rather not do) because it is guaranteed for a year…


This is my 5th iPhone (plus other 4 iPods) and NONE of the other Apple products had any issues. This is very disappointing. But I also waited about 3-6 months before purchasing them after a launch… maybe all the bugs were already resolved. So next time I will not rush to get one in the first 30 days…😟

iPhone 4S, iOS 5, Dell 17" Laptop; iPhone 3GS

Posted on Nov 6, 2011 11:23 AM

Reply
210 replies

Feb 8, 2013 3:16 PM in response to ZynWoof

Just wanted to add yet another user's experience. After trying to restore my iPhone 4s for the last three days, I have an appointment booked at the Apple store. About a week after downloading iOS6, my perfectly functional phone lost all sound--no ring, keyboard clicks, nothing. I went through just about every suggestion I could find on this and other forums. Nothing worked. It's out of warranty so I expect I'm going to be in for a very unpleasant experience tomorrow and I'm going in loaded for bear.


This phone has been coddled since new in Dec. '11 and has performed perfectly. I keep it in a Lifeproof case. When I pulled it out to try to fix it, the phone looks brand new. My 5 year old previous phone is still working--I am a very good caretake of electronics!


I've tried resetting it, hard shut down, completely erasing to "new phone," cleaning the ports/connectors, docking/undocking, checking everything in settings, and doing all of these things multiple times. Like others, if I have it docked, or put headphones on it, it works. I can make calls but cannot use speaker and the volume is low even though it's turned all the way up (I can see the full bars below the bell symbol.) And YES, the ringer is ON and Do Not Disturb is OFF. It's the software. Thank you Apple. If I don't come home with my phone working, or a free replacement since you broke my phone, I am going to be a formidable opponent.

Feb 8, 2013 6:44 PM in response to Friskeez

Re: iPhone 4s: No sound keyboard, alerts, music without headphones


Mar 7, 2012 3:04 AM (in response to lnfowler)


I'm not sure if you are reading all the responses, or maybe they aren't easily in view any more. But some time ago, I tried a bunch of solutions I had read other than exchanging the phone, and none worked except this one:


--Sign off/close all the apps that are running on your phone. To see all the apps, press the "Home" button twice in quick succession. Ther Home button is the square outlined button at the bottom of the phone. Scroll along, and you may be surprised to see how many apps are running.


--Press and hold an app to make it quiver. Little red circle with a minus sign should show on each running app. Turn them ALL off by pressing that little minus sign on each one. You may be surprised to see how many are running.


--Turn the phone completely off: Press and hold Sleep/Wake button for a few seconds until the red slider appears, then drag the slider.


--Wait a few seconds and turn the phone on: Press and hold the Sleep/Wake button until the Apple logo appears. Sometimes this locks the SIM card. So have your SIM code available to unlock if necessary.


--After a couple of hours (<--This is the nail-biting part), all your sounds should (may?) magically start to return.


Good luck. All I can add is that it worked for me.

Feb 12, 2013 2:04 PM in response to Friskeez

OK, if anyone saw my earlier posts, I too lost all sound on my iPhone 4s after downloading iOS6 recently. I spent hours on the forums researching and trying every fix, including wiping the phone to "new"--multiple times. This problem was absolutely caused by the upgrade. Perfect phone, no damage, no open or problematic apps, no dirt in the connectors--and no sound unless docked or using headphones. I went to my appointment at Apple. My phone is out of warranty, and I saw many users were given new phones if under warranty, so I was prepared to do battle.


I explained my issue. I was firm and polite, and I was treated very professionally and respectfully by the Apple staff. While I do not believe it was a hardware isse, a (connector?) part was replaced in my phone at no charge, and was returned to me in working condition within 15 minutes. The Apple rep explained that since I had done what I was supposed to do by downloading the newest version, they would fix my phone gratis. There was no admission that iOS6 had caused the problem.


So far it works. However, yesterday while I was typing on the phone, the keyclicks became fainter, as though the volume was being turned down as I used it. It returned by itself, but I have a feeling I have not seen the last of this problem. If you're out of warranty and cannot go in person to a Genius bar, it could be a very big deal. If the problem returns, I'll post here again.

Feb 17, 2013 3:34 AM in response to Moneyzoom

My phone appeared to be stuck in dock mode and I tried everything... Restored the phone. Even used a toothbrush with isopropyl alcohol to scrub the connector, then cotton wool and a paperclip to clean all the hard to reach areas, got a torch and 5 x magnifying glass to inspect for corrosion and anything that could be stuck... It was crystal clean. Moneyzooms fix was the only one that worked for me. Used iexplorer and deleted the file " com.apple.iapd.plist "


Big thanks.

Mar 6, 2013 8:36 PM in response to ZynWoof

I experinced this issue tonight out of nowhere. I was playing solitare and when I didn't hear the card sound effects I tried turning up the volume using the side butons. Nothing happend. I reset a few times before coming here to check for a solution. Madhava's comment on being stuck in the dock position made me think something might be up with the dock.


One can of air later and a few vigilant sprays inside the connecter and out flew some debris. (pocket lint or something?)


Sound came back immediately, no software or plist files to deal with.


Hope this helps someone else.

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iPhone 4s: No sound keyboard, alerts, music without headphones

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