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iPhone 4s: No sound keyboard, alerts, music without headphones

Anyone else out there with these same/similar issues:


  • No sound without ear buds or Bluetooth ONLY for
    • Alerts
    • Music
    • Videos
    • Keyboard Clicks
  • Lock Screen Not Locked, it changes or is blank


Brand new 4s, and there’s no sound with keyboard clicks, alerts, videos, or music without ear buds or Bluetooth headset. Ringer works, and Siri works, speaker phone works. And it does record my voice on the videos. I’ve done about six hard restarts, one restore, sprayed the plug where the ear buds plug in with canned air, and inserted and re-inserted the plug about fifty times as recommended on various threads so the phone doesn’t “think” ear buds are still plugged in.


I called Apple and they said because the ringer/speaker phone works but the alerts, music, clicks, don’t; it is most likely a software problem not hardware and they recommended a restore through iTunes.


I also took it to my local AT&T store (I bought it online through AT&T) and they were also stumped.


I did the “restore” and now my “lock” screen photo won’t stay in place even though when I check the “Wallpaper” setting’s it is still there, but does not show up when I unlock the phone unless I keep doing a hard restart.


Bottom line: Apple is saying to wait for a software upgrade in the next few weeks and if that doesn’t fix my issues I need to return the phone (which I’d rather not do) because it is guaranteed for a year…


This is my 5th iPhone (plus other 4 iPods) and NONE of the other Apple products had any issues. This is very disappointing. But I also waited about 3-6 months before purchasing them after a launch… maybe all the bugs were already resolved. So next time I will not rush to get one in the first 30 days…😟

iPhone 4S, iOS 5, Dell 17" Laptop; iPhone 3GS

Posted on Nov 6, 2011 11:23 AM

Reply
210 replies

Mar 6, 2012 10:44 AM in response to curtis49

I am having the same problem with my 4S. I know the speakers work when I change my ringtone and the volume buttons work with my headphones but I have no sound for key strokes, music, videos, games, etc. without headphones.



Verizon was not able to help. They informed me that my cracked screen voids an warranty and told me to go to the apple store.



It sounds as is this is a common problem.

Mar 6, 2012 11:04 AM in response to lnfowler

I'm not sure if you are reading all the responses, or maybe they aren't easily in view any more. But some time ago, I tried a bunch of solutions I had read other than exchanging the phone, and none worked except this one:


--Sign off/close all the apps that are running on your phone. To see all the apps, press the "Home" button twice in quick succession. Ther Home button is the square outlined button at the bottom of the phone. Scroll along, and you may be surprised to see how many apps are running.


--Press and hold an app to make it quiver. Little red circle with a minus sign should show on each running app. Turn them ALL off by pressing that little minus sign on each one. You may be surprised to see how many are running.


--Turn the phone completely off: Press and hold Sleep/Wake button for a few seconds until the red slider appears, then drag the slider.


--Wait a few seconds and turn the phone on: Press and hold the Sleep/Wake button until the Apple logo appears. Sometimes this locks the SIM card. So have your SIM code available to unlock if necessary.


--After a couple of hours (<--This is the nail-biting part), all your sounds should (may?) magically start to return.


Good luck. All I can add is that it worked for me.

Apr 1, 2012 3:22 AM in response to vna_cha

THANK YOU THANK YOU

First I turned off my phone.

I took this concept, used a regular dry toothbrush from home, dipped it in a little bit of rubbing alcohol and started scrubbing the dock area. Did this for both the headphone jack AND the docking area and VOILA! When I was scraping the dock, I realized a lot of dust and debris coming out from there and just had a feeling this would work when I turned the phone back on and it did!


Hope this helps guys!

Apr 9, 2012 5:08 AM in response to ZynWoof

Iam facing the same problem since yesterday....

tried restore once...

reset- 6 times

tried putting the headphones in and out of the audio jack many times....

no solution in sight....


For replacement...I have bought this iphone 4 last October from Dubai...

Currently I live in Bangalore.....


dnt knw what to do....Send the phone back to Dubai or is it possible to get a replacement in India???

also what the International 1 year warranty of Apple really specify???


Would appreciate if any one can help me out....

Apr 25, 2012 5:05 PM in response to ZynWoof

I purchased my 4s in December and everything was working fine but last week the volume problem started. I can only hear music, text messages, incoming phone calls or outgoing ones etc. through my headphones. My phone makes no sounds without the headphones on. When I unplug the headphones it doesn't stay in headphone mood.

1. I've tried resetting settings

2. I've restored the phone back to manufacturer settings

3. I've tried taking the dust out the headphone jack with decompressed air.

I've tried so many other things and nothing works! This is driving me insane! I called apple and they said that I have to go to an apple store which is hard for me because there are none close by, 2nd option is to mail my phone and stay without one for a week and the 3rd option is that they will send me an iphone while a diagnostic check is run on mine but I would have to give them a credit card for insurance, in which they will hold $649 from my credit card until they receive my phone. For a muti billion dollar corporation I expect so much more from them! This has to be a software malfunction but why should we have to suffer meanwhile we pay so much for these phones! I've seen so many forums in which people are complaining about some sort of volume malfunction so why does it seem as if Apple is doing nothing to help with these issues!?

iPhone 4s: No sound keyboard, alerts, music without headphones

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