iPhone 4s: No sound keyboard, alerts, music without headphones

Anyone else out there with these same/similar issues:


  • No sound without ear buds or Bluetooth ONLY for
    • Alerts
    • Music
    • Videos
    • Keyboard Clicks
  • Lock Screen Not Locked, it changes or is blank


Brand new 4s, and there’s no sound with keyboard clicks, alerts, videos, or music without ear buds or Bluetooth headset. Ringer works, and Siri works, speaker phone works. And it does record my voice on the videos. I’ve done about six hard restarts, one restore, sprayed the plug where the ear buds plug in with canned air, and inserted and re-inserted the plug about fifty times as recommended on various threads so the phone doesn’t “think” ear buds are still plugged in.


I called Apple and they said because the ringer/speaker phone works but the alerts, music, clicks, don’t; it is most likely a software problem not hardware and they recommended a restore through iTunes.


I also took it to my local AT&T store (I bought it online through AT&T) and they were also stumped.


I did the “restore” and now my “lock” screen photo won’t stay in place even though when I check the “Wallpaper” setting’s it is still there, but does not show up when I unlock the phone unless I keep doing a hard restart.


Bottom line: Apple is saying to wait for a software upgrade in the next few weeks and if that doesn’t fix my issues I need to return the phone (which I’d rather not do) because it is guaranteed for a year…


This is my 5th iPhone (plus other 4 iPods) and NONE of the other Apple products had any issues. This is very disappointing. But I also waited about 3-6 months before purchasing them after a launch… maybe all the bugs were already resolved. So next time I will not rush to get one in the first 30 days…😟

iPhone 4S, iOS 5, Dell 17" Laptop; iPhone 3GS

Posted on Nov 6, 2011 11:23 AM

Reply
210 replies

Sep 22, 2012 4:55 AM in response to debbb1

I had this problem yesterday, I went for a run in the rain with headphones connected to my iphone 4, later on that day I noticed I did not have a ring tone, my music wouldn't play etc etc. when I woke up this morning, hey presto it was all back to normal so from this I can only assume a bit of damp got in and "shorted" the headphone socket or something, hope this helps!!

Oct 3, 2012 9:59 PM in response to coleyb10

I've been having the exact same problem . Looking through other people posts they had some similarities with my issue, but not exactly the same problem I was having. Anyways, I fixed it by using a pipe cleaner, straw, and my hair dryer . I also took my headphones in && out in hopes that it would make it work, but I don't think it made a difference . I tried cleaning the headphone jack && charge port with a q-tip and alcohol, && resetting the phone (these work temporarily for like 2 minutes) . Anyways, what I did was clean the jack && port with my pipe cleaner && blowed air through the holes, it worked for like a second ... then stopped. So then I decided to use my hair dryer's cool setting to get air through it, it acted like it wanted to work then it stopped . So finally, I turned my phone off, played a song, put it on the dock,and kept taking it off the dock && putting it back on . After that I started sucking the air from the headphone jack and charger port, && it finally started working ! It's been 10 minutes now && I typed this whole post with clicking sounds . Basically, just keep trouble shooting with the targeted suction and air . The hard resets, and turning your phone on && off fixed absolutely nothing . Let me know if this worked && good luck !!

Oct 9, 2012 7:10 PM in response to yummynsweet

I too have been having the issue with no sound on music, videos, locking and unlocking, keyboard clicks, and no sounds from notifications. I have never had any issues till last Friday. I had updated it to the latest software when it came out 2 weeks ago. I have tried all the suggestions on the last 4 pages except for jail breaking it and using the iexplore utility. I can clean the charging doc and it will work once. I am sure that it is a combination between the software and hardware. I am at my whits end. I guess I will be driving 60 miles to take it to an Apple store to get it Exchanged. Very frusterating that there is not a simple fix or software update to correct this issue. Also frusterating that you cannto downgrade back to 5.1.1 from the 6.0.

Oct 11, 2012 8:09 PM in response to SaltyDawg88

I was able to fix my Issue the other day. As I said I did not think it was not a hardware issue.


What I did to resolve the issue was I completely wiped the phone clean.

Then I reinstalled the IOS 6.

Next I setup the phone as a new phone.

Then I restored the phone from iTunes from a backup 4 days ago.

Last I Synced the phone wiht Itunes and it restored the old apps.


All sounds were now working, clicks, reminders, lock, unlock, music and video all worked with sound!


I hope this helps someone else out.


Now, I spent 16+ hours of my time working to get it resolved. Time I will never get back.... thanks Apple!

You can credit my iTunes account at least $100 Apple for my time. 😉

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iPhone 4s: No sound keyboard, alerts, music without headphones

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