iPhone 4s: No sound keyboard, alerts, music without headphones

Anyone else out there with these same/similar issues:


  • No sound without ear buds or Bluetooth ONLY for
    • Alerts
    • Music
    • Videos
    • Keyboard Clicks
  • Lock Screen Not Locked, it changes or is blank


Brand new 4s, and there’s no sound with keyboard clicks, alerts, videos, or music without ear buds or Bluetooth headset. Ringer works, and Siri works, speaker phone works. And it does record my voice on the videos. I’ve done about six hard restarts, one restore, sprayed the plug where the ear buds plug in with canned air, and inserted and re-inserted the plug about fifty times as recommended on various threads so the phone doesn’t “think” ear buds are still plugged in.


I called Apple and they said because the ringer/speaker phone works but the alerts, music, clicks, don’t; it is most likely a software problem not hardware and they recommended a restore through iTunes.


I also took it to my local AT&T store (I bought it online through AT&T) and they were also stumped.


I did the “restore” and now my “lock” screen photo won’t stay in place even though when I check the “Wallpaper” setting’s it is still there, but does not show up when I unlock the phone unless I keep doing a hard restart.


Bottom line: Apple is saying to wait for a software upgrade in the next few weeks and if that doesn’t fix my issues I need to return the phone (which I’d rather not do) because it is guaranteed for a year…


This is my 5th iPhone (plus other 4 iPods) and NONE of the other Apple products had any issues. This is very disappointing. But I also waited about 3-6 months before purchasing them after a launch… maybe all the bugs were already resolved. So next time I will not rush to get one in the first 30 days…😟

iPhone 4S, iOS 5, Dell 17" Laptop; iPhone 3GS

Posted on Nov 6, 2011 11:23 AM

Reply
210 replies

Jun 15, 2012 9:30 AM in response to sebinzacharias

Ok, been reading this and other posts for two weeks now.After using headphones, No sounds on Iphone 4s, except phone ringer. Put my headphones in and I can hear it all, clicks, games & music player.Tried all the ideas suggested, cleaning earphone hole, putting earphones in and out of jack many times, can air duster and so on.

Called Apple they wanted $99 for a tech plan(?) or $29 for each problem I had them help me with. First problem I`ve had with this phone and I love it.Wanted me to send it in or go to the nearest Apple Store, an hour away.Why dont they have someone answering the phone that can help?....ugh


So, Tried one more thing....my hubby took it in the garage and stuck an awl in it, because he thought something was blocking it. Blew the air compresser blower in it and IT WORKED!!!

No sounds for two weeks and now it works great!......Try it!!!

Jul 20, 2012 7:18 AM in response to ZynWoof

My symtoms were : no sound progression indicator depite pressing volume increase button. Vocal App would not play recordings ... no sound. Despite all this the phone would ring?


I googled this problem and it was thought it was in 'dock'mode.


I then got a post it note, folded it so had a sharp corner/edge, then carefully dragged along the dock mount connector on the phone itself ... I pulled out lots of fluff!! I then put it back on the dock and immediately it bleeped confirming its connection, upon removing it all the sound etc worked absolutely fine!


Hope this experience helps someone else!

Jul 27, 2012 8:19 AM in response to Casienoh

I've had this problem. The phone seems to think it is still docked. I've resolved it by putting it back into the dock or plugging in the data lead and wiggling it about. Obviously, you do this at your own risk. My contract ends next month so I can risk the damage. But the solution suggests there is a problem with the dock connector. They are only about £12 new so it shouldn't be too expensive to replace.

Aug 11, 2012 6:48 AM in response to ZynWoof

Hi


From time to time keypad sounds seam to stop working on my iPhone 4s, its not all the time. It doesn't effect the volume of the ringer for incoming calls.


If I....


1. Go to settings

2. Then sounds

3. Move the slider for ringer & alerts volume. (it does not matter if I increase or decrease the volume)

4. Then come out of that and close settings.


Keypad sound are back!


Its no big deal, but its upsetting.


Alex

Aug 25, 2012 11:10 AM in response to ZynWoof

Brand new iPhone 4S, less than 24 hours old. All of a sudden, sound works fine with headphones and the phone rings, but no other sound.


I went through all these suggestions, how very frustrating, especially that Apple products are just supposed to work, but I'm afraid that's over. I did accidentally find a solution.


Plug your iphone into your computer and sync with itunes.

With it still connected, dial your iphone from your landline.

While it's ringing, unplug your phone.


Sound worked fine from that point on.


Really shabby work on Apple's part to ship a product with problems like this.

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iPhone 4s: No sound keyboard, alerts, music without headphones

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