1st Gen Nano Recall Notification

I joined the replacement program in november but didnt receive an empty box, after 3 mails & 1 phonecall i convinced them to send a new empty box. This got things going again: i received two empty boxes (well, enveloppes) at once just tuesday. Immediately packed my ipod & sent it back, repairstatus already updated to "product replacement pending". Hoping for a 6th gen nano now 😉

Hi not sure how to use this forum. Does anyone know the story with multiple Ipods?

Has anyone registered multiple ipods for the replacement program? Is this allowed?

Thanks

Yes, you can register as many iPods do you have. Each one will have an unique ID Repair in the system.

Best Regards.

Well, I never received the box. I called Apple and they say that will send the box. But today I received an email. They changed my Repair ID and now the process is different:

"You will need to send your IPOD NANO to Apple before we can send you a replacement. To ensure proper handling of your service request, take your product to The UPS Store. Please visit The UPS Store locator and enter your zip code, then click Find. (Please note that using a UPS Drop Box or any other UPS location--other than The UPS Store--will likely result in unnecessary fees, shipment delays, and possibly the return of your product unrepaired.)

Please print this email and take it along with your product to The UPS Store. Do not include any other items, such as the power cord, as they will not be returned to you.

At The UPS Store, please be prepared to provide your Repair ID, which is XXXXXXXXX. This Repair ID should be available in the UPS system within one hour of the time the ID was created. If The UPS Store has no record of your Repair ID, you may need to wait a few minutes. The UPS Store will supply the packaging, ship your product to Apple using the Apple Corporate Account work order, and not bill you for this transaction."

Well, will try this...😐

Apple is replacing all 1st generation nanos with the latest 6th gen model. They have to, as there are no 1st gens around any more.

I'm disappointed Apple did not do a better job communicating this from the start. I liked my 1st gen, and it was a classic - the first nano ever made. Had I known, I would not have sent my in, as it worked just fine. Now I'm stuck wi this new miniature model, and I'm not a fan. If you have anything larger than a child's hands it's hard to even operate it!

If that is the case i can see my husband having to get my 5th gen while i have the 6th gen. he has hands like shonels

I've been dealing with this since mid-November, they took forever to send me the box, and now that they finally have my Nano in their possession (2 weeks now), it still says "pending". How about you send it to me already? Thankfully we're getting a 6th gen instead of another first gen. I am grateful about that, as I no longer had use for 1st gen. I did like the idea that it was the 1st one made, but it's better to have something you have a use for than not. Anyone got something other than silver? I wish we could choose!

Hi I was just wondering, if my iPod nano's serial number says that it is eligible, but its screen is not working, am I still eligibile for the iPod nano 1st gen replacement?

Yes. Apple does not care if it currently works or not... They just want as many of the units with the bad batteries "off the streets", if you will, in order to minimize potential damage and/or injury (and THEIR potential liability). Send it in and get a new, working 6g nano.

cicerogirl wrote:

Yes. Apple does not care if it currently works or not... They just want as many of the units with the bad batteries "off the streets", if you will, in order to minimize potential damage and/or injury (and THEIR potential liability). Send it in and get a new, working 6g nano.

I doubt Apple shares your thoughts on this matter. Once they announce a formal recall they have limited their liability if a product not returned causes an injury or property loss. Make no mistake about it, Apple would not be upset if most people never returned the product. If they truely felt the way you are protraying in your post they could and would be way more proactive in publicizing the recall. Sure, they will replace any qualified unit that is returned to them but they would not be upset if they never received another one returned to them for replacement.

emgee wrote:

Apple is replacing all 1st generation nanos with the latest 6th gen model. They have to, as there are no 1st gens around any more.

I'm disappointed Apple did not do a better job communicating this from the start. I liked my 1st gen, and it was a classic - the first nano ever made. Had I known, I would not have sent my in, as it worked just fine. Now I'm stuck wi this new miniature model, and I'm not a fan. If you have anything larger than a child's hands it's hard to even operate it!

I agree, I am no fan of this current generation Ipod Nano. The trend in electronics is smaller and lighter but at this point I think Apple has taken this approach a little too far. Even though the 6th generation is very advanced and has great features it is hard for many people to take a product this small seriously. Just looking at it most people will not see the value and have concerns about its quality not to mention being scared to death about losing it very easily due to its small size.

With this said, I sent mine in for what amounts to a free new Apple product for me. My 1st generation Nano had been retired for over 2 years and was just sitting in the back of a desk drawer taking up space. While mine works fine it had just been replaced many times over from a functional standpoint when I bought the 1st Ipod Touch, then the 1st Iphone, and then the 1st Ipad.

I think , for me, the best use for the current generation due to its small footprint will be in my car. That way I do not have to constantly plug and unplug my Iphone from the Aux input in my vehicle, which is locate in the center console, and can just leave the Nano in there at all times. Not to mention it will free up some space in my center console.

Merely announcing a product recall does not eliminate all liability for Apple unless they can prove that someone knew of the recall and chose not to exchange their unit, thereby accepting responsibility themselves for any mishap. Make no mistake, Apple does benefit from getting these units out of the hands of consumers for both liability reasons as well as PR reasons.. it decreases the chances of additional negative publicity as these batteries age further and the chance of battery failure increases.

cicerogirl wrote:

Merely announcing a product recall does not eliminate all liability for Apple unless they can prove that someone knew of the recall and chose not to exchange their unit, thereby accepting responsibility themselves for any mishap. Make no mistake, Apple does benefit from getting these units out of the hands of consumers for both liability reasons as well as PR reasons.. it decreases the chances of additional negative publicity as these batteries age further and the chance of battery failure increases.

I never said that the recall eliminates all liability but it greatly reduces it as long as they can show a reasonable effort to notify and resolve the issue. I work for a large auto company and have years of experience dealing with safety recalls. First of all it is impossible for a manufacturer to notify every party possibly effected by the recall as products change hands over the years and most products do not have any mandatory registration of purchase process so it would be an unreasonable expectation that a manufactuer notify all effected parties directly. In the case of Auto recalls there are Federally mandated steps and procedures in place on how to annouce and notify of the recall. In the general retail world there are accepted standards on how to proceed with recalls as well.

I assure you no manufacturer really wants every unit with the issue to come in for repairs or replacement. The cost is enourmous on these recalls... One of the reasons manufacturers do voluntary recalls is to have it on record that they attempted to notify the affected parties and resolve the issue so that if there is an issue and a lawsuit is filed they can show that they took steps to address the issue which in theory should be a mitigating factor on their behalf.

Manufacturers know that no matter what efforts they take there will never be 100% participation in a recall from consumers so their will still be units out there that were never replaced or repaired that could lead to a lawsuit. Thus the sole reason for the recall is not really to correct every defective product but to show good faith on the part of the manufacturer.

Sure in a perfect world we all would like to think that these actions were about doing what was right and out of concern for your fellow man, and to some degree it is, but it still comes down to the bottom line and money. So I stand by my statement that most manufactuers are not upset if they have low participation if recall programs because it does not cost them as much money yet they took the required steps of trying to correct the problems which would assit them in defending any lawsuit that was brought against them due to the defective product.

Mine has been in Step 3 since the 17th December, this is the 6th Week now. Anyone else in the same boat? Or worse?

Apple is not keeping the promise of fulfilling the replacement in 6 weeks. Mine is in on the 29 nov 2011, although I sent in earlier thru a service centre earlier, but the stupid work order states that order is in on 29 nov 2011.

Even if that is the case, it's been 8 weeks now.

Don't make promise that u cannot keep!