1st Gen Nano Recall Notification

hey i have the ipod nano with that problem😐 . but i live in brazil and i bought at argentina. so what can i do to recive a new ipod? here in brazil we can get another one or just in usa??? tks...🙂

I received my shipping box in under 2 days FedEx. It's got enough foam in it to protect a snowflake. Instructions are simple; just peel (carefully) the top shipping label (actually 2 layers folded), leaving the return label affixed to the box. There's a center layer of foam between the two larger ones, and you just pull the very inner-most piece out (that is the shape of your Nano, and put it in there, place the foam on top, and tape up the box with the piece they supply (or if yours doesn't include this, just tape the box securely). Drop at a FedEx location or call for pick-up. Don't drop it in a FedEx drop box.

The letter warns that data backup is your responsibility, as you will lose your data when you send it. I deleted all my stuff. Also, they tell you not to ship anything (cables, etc.) except the iPod.

Hopefully, this information that was printed on the back of my shipping label/receipt should dispell any worries (along with what Denis above was told):

Estimated Costs

Model :MA004B/A

Description: IPOD NANO 2G WHITE-GBR

Serial nbr: [omitted by me]

Requested Service Coverage: QUALITY PROGRAM

If Apple confirms that service is covered and you follow instructions the estimated cost of parts and labor is $ 0.

If Apple confirms that service is covered but you fail to follow instructions on returning the part, you will be charged a non-return fee of $ $ 0.

If Apple confirms that service is not covered by Apple but you follow instructions on returning the part, the estimated costs of parts and labor is $ $ 0.

If Apple confirms that service is not covered by Apple and you fail to follow instructions on returning the part, you will be charged a total fee of $ $ 0.

Additional information contained in the accompanying documentation. They're referring to the cover letter in the box.]

Problem Description:

Z01-M26 Battery REP

That was painless. I will patiently await my replacement, and if no one has posted about theirs before then, I will follow up with another post.

To those who posted from Argentina and Brazil, I wish I could answer your questions; I'm afraid you'll have to contact Apple. Popiteo, since yours was purchased in the U.S., and the serial number qualifies, is there any way you could send it to a relative or friend? However, I'm thinking that if the cost of mailing it to the U.S. is high, it's probably not worth it. Maybe a trusted friend who is planning a trip to the U.S. can courier it for you, but that still leaves the problem of getting it back to Argentina, which again, might cost more than it's worth.

My nano always got very 'hot', oh dear, when charging and it qualifies so I'm sending it in. It was actually still working, admittedly with a pathetic battery life, but I tried to restore it yesterday and now it really is dead. It's stuck on the screen with the languages, I cannot even pick one....

Let's see what happens. I'm with Mr. Mellow, I cannot see that Apple would have all of us send in these old things and then, WHAM, hit us with a $100 charge. That would be so bad for business, it's unfathomable.

I am good to go awaiting the package for return of the ipod nano, gen 1. My biggest problem is how to backup the ipod since they will totally be erased at the replacement program. My i tunes refuse to back it up. ranol

isnt it exclusive to gen 1 only the replacement program?

i have the 1st and i hope i get a 6th gen those are so cool they look better then the 1st but we prob will just get a refub 1st 😟

Ranol, yes, 1st-gen Nanos. I was confused by the estimate I quoted above because I thought "2G" meant 2nd generation, but I have (had) a 2gb model.

haha i was going to do the same thing 🙂

a day after registering my ipod 1st gen for replacement i would like to cancel it since i found out that my brother had already given it to his friend who lives in the philippines. how do i go about it? thank you

The follow-up email I received after I registered said this: "To avoid cancellation of this replacement request, you must return the original to Apple within ten (10) business days. If you no longer require service, simply dispose of the package Apple sends you."

Chur brothers, can i send it in from New Zealand.

How do you know, after you send your nano off, that you will even receive another in return?

Well, I'm not sure you have much choice other than to take them at their word, supported by the documentation. Safety recalls are common enough, and one by a major corporation like Apple will go by the book, I'm sure. I wouldn't worry.

Thanks Mellow! The problem basically is that Argentina has banned the import of Apple products to protect the inexistent local production and development of technology (we're basically doomed), so not only are we unable to send our defective nano for refurbishment but we soon will be out of anything Apple. Let's hope our Nanos don't explode, our Macbooks run on infinite batteries and nothing ever breaks down. 😠