1st Gen Nano Recall Notification

Just registered my one to be sent off. I'll be happy if I get a new pair of Ear phones out of it.

I have an answer to your question as I stayed on the phone with Apple headquarters this morning until I got an answer. Whatever you have now they are going to replace it with exactly the sdame thing only with updated batteries. I have an 4 GB first generation and that's exactly what they will replace it with. I have hardly used mine since I got it as it only hold a charge for about 2 to 4 hours and then I am having to charge it. I get about 12 songs out of it before it goes dead most times. They said this was one of the problems as well as others. I told them after five years I couldn't believe that they has that many 1st generation nanos still available ~ no comment on this one. However after you get them the warranty is for only 90 days. Hope this helps everyone.

Barbara263

I had no doubts that whatever Nano sent would be replace with an equivalent model (i.e., white 4 gig sent, white 4 gig received). Consumer complaints otherwise would cause a media storm. Also, as I said previously, it is likely that Apple is refurbishing as received. I agree that it's unlikely that they would have heaps of refurbished units in stock. There's a six-week expected turnaround, so I have no doubt that this is an estimate for the time needed for refurbishing and shipping received units.

Also, a 90-day warranty is standard for refurbished products. I'm not sure a device this old would be eligible for an extended warranty, but even if so, it wouldn't be worth the cost.

I think some of us are worrying unnecessarily. This recall is just one of the many safety recalls that happen every year and across industries. Look at it as an unexpected surprise! Who knew that such an old device would ever be replaced? If anyone has a qualifying Nano that they don't want to let go of, or are afraid won't be replaced (in spite of the common-sense advice offered here), then keep your Nano. I wouldn't advise it, but if the recall distresses you more than the risk of a possible overheat, then that's up to you ("you" meaning anyone).

Hey I have an iPod Nano 1gen 2GB the pod works fine but the screen is damaged. It just was randomally damaged one day. no sign of any trauma or anything the outside is perfect and it plays well. In fact i still use it to gym, but it does heat up a lot during recharge. Do you think I will get a replacement and as i read it the replacement units are the new Nanos not the old one

http://www.dailymail.co.uk/sciencetech/article-2062147/Apple-iPod-Nano-recall-ea rliest-model-If-new-free.html

I wouldn't trust the Daily Mail if they told me the sky was blue. They didn't cite their source or quote anyone from Apple, so like the saying goes, don't trust everything you read in the papers.

Do they have to check first if your iPod is qualified for replacement? Or all units will be replaced? The service centers here in the Philippines say they have to check first if the batteries aren't working. 😐

Sounds like there are some pretty prohibitive laws in relation to Apple products where you are, but perhaps still try to order a new one through the Apple Support website if possible. If you get the package from Apple through the mail, happy days, and you will probably be able to send it back and then receive a new one just fine. If not, you've not lost out on anything more than you expected. Perhaps they don't allow commercial imports of Apple products but personal mail exchanges are fine? It would be very disappointing if they control something Apple personally sends to you, as it is nothing to do with commercial trade. Anyway, I guess my point is that my own Nano was purchased in the United Kingdom, and now I live in Canada, but I went to the Apple Support website (which is a US site, obviously), picked my country as Canada, put in my serial number (for my UK Nano), entered my Apple ID details that has my Canadian address, and they've confirmed they'll send everything to me at that address, so Apple-related laws aside, it should be no problem to arrange the recall from different countries. Good luck. I hope it works out for you.

Esztella, good point about personal mail, and good advice, which I hope helps others who live outside the U.S. If not, then as you said, they're no better or worse off. Also, interesting info about your own experience. I haven't looked into which countries are eligible for the recall, but I would imagine that the restrictions, if any, are imposed by Apple more than by the countries, if they impose any at all.

Hi,

It's been >3 days and I have not received the box to return my ipod in.

I submitted my serial number last weekend.

Does anyone know how to get a tracking number for the box?

The email only says I should receive the box within two business days, which I have not.

I went to the apple store, but the manager said there was no way for store employees to get that information.

I tried calling apple care, but I cannot get through to any human because I have not bought their ~$20 phone support.

update:

I was able to talk to an apple advisor by going through the express lane system.

What Travis (advisor) told me is that Apple has a delay. They're ordering more boxes because they don't have enough to send to everyone.

There is no "tracking" number they can give me.

My concern was I would not receive the box within the 10 business days for which the email claims they will cancel my return.

But the workaround Travis told me is: although he does not know if apple will still cancel within the 10 business days, I can check whether my return has been cancelled by going to the "repair status" page (linked to in the email). And if they have cancelled, I can call the apple advisor again to un-cancel/resubmit the recall.

Hope this info is useful!

Apple sent an email confirming that they received my Nano, and said I'd get another when my "service request is complete." I checked to see if I'd received an email notifying me that the empty box had been shipped, bit there was none. I do recall that the box was sent from somewhere in the U.S. other than California and didn't appear to be from Apple, although the pre-prepaired shipping label was addressed to Apple in Cal. Sub-contracted shipping I guess. Maybe Apple didn't anticipate a high-enough initial demand. Or, the sub ran out of cardboard. LOL

the box I received came from Pennsylvania.

Okay, I was starting to get worried because I submitted my request the same day they announced but still have not received a box.

http://www.dailymail.co.uk/sciencetech/article-2062147/Apple-iPod-Nano-recall-ea rliest-model-If-new-free.html

The 1st generation ipod will be replaced with a new model, which I personally find fantastic since I have always been struggling with fitting music on my ipod!

Wow...I hope I get a new model. I actually won my original iPod Nano from a radio station back in 2004 and it arrived exactly on my birthday. Here we are 4 years later, and today is my birthday, and it would be great to get a new model again so I can use it for those long train rides into Manhattan for work once I am employed again.