iphone 3GS - no sound without headphones

I get sound through the hedphones but not throuh the speaker. the sound adjuster on the side does noting except bring up the picture of a speaker, but no usual slider bar. In one app (tuned in radio) it says at the bottom "no volume available". the normal music app contains no volume slider unless the headphones are plugged in.


This is my second 3GS - no such issues with the first one. I am on ioS 5.0.1 if that could affect it (and I wasn't before)


thanks anyone!

iPhone 3GS, iOS 5.0.1

Posted on Nov 12, 2011 2:18 AM

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Posted on Dec 19, 2011 11:22 PM

Hi Ciireenee,


I've been scouring the net and I can find plenty of people affected by this issue, but no fixes I'm afraid.


As I said previously the fault appears to be purely software based, as I've actually tested a different headphone jack cable.


Since it's software the only options would be to (1) downgrade your phone to iOS 4, (2) return it Apple to exchange it for a replacement phone, or (3) wait for Apple to address the problem and fix it in a future update.


Since Apple do not let users downgrade to previous versions of iOS option 1 is only possible if you have previously taken measures to backup your SHSH blobs, which I'm guessing you haven't done. Option 3 is a possibility, however at this stage I haven't found anything to indicate that Apple have even acknowledged this issue, let alone made any efforts to address it. As such as fix for the issue in a future update is unlikely. This of course leaves you with option 2.


Given that many people are affectd by this issue I wouldn't go down without a fight. Even though your warranty has expired I would pressure Apple to replace your phone on the grounds that it was rendered faulty by their software update, not through any mistreatment of the phone.


To support your argument, I would scour the various iPhone forums out there and print out all the threads you can find of people describing the same or similar sounds faults following the iOS 5 update. Once armed with this evidence I'd book a genius appointment and take your phone back.


If Apple wont budge and refuse to replace your phone, as a previous iPhone owner you are entitled to exchange your faulty iPhone (even though Apple actually broke it!) for a replacement phone at a substantially reduced cost (compared to buying a new one). The other option of course is that you retain your faulty iPhone, hold onto your money and then send Apple a message through buying an Android phone. Hopefully it wont come that though, in my experience Apple are extremely generous when it comes to keeping their customers happy.

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iphone 3GS - no sound without headphones

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