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Level 1

1 points

These apps cannot be accepted on this computer?!??!

Hi, I just got a new Macbook Air and it started off with a minor issue with the Mac App Store. The Mac App Store notified me about an update for iPhoto. So I wanted to install this update but all I got was this error: "You have updates available for other accounts. To update this application, sign in to the account you used to purchase it."

I did not buy these apps, they are pre-installed on the new Macbook Air. Then I deleted iPhoto, maybe I was able to install the app again from the App Store. Big mistake! The button in the App Store gives me 'Accept' and after that I got the same error.

Alright, then a more agressive approach. Deleted the disk and run Lion recovery. Macbook Air freshly installed, started up the Mac App Store, under purchased I have the iLife suite with a big Accept button! Seems good to me! But then, no installation, still got the 'Accept' button next to iPhoto, iMovie and Garageband. But now I'm getting this error after clicking Accept:

'These apps cannot be accepted on this computer. Future updates of these apps can be found through Software Update.'

Okay, open up Software Update but there aren't any updates! So all I have now is a brand new Macbook Air without the iLife apps, iPhoto, iMovie and Garageband.

I contacted iTunes support via the support website. Got an e-mail back, long story short: contact technical support in your country. Aarrggh! 😕

So I contacted technical support by telephone in the Netherlands. Was on the phone for 45 minutes and still no solution! The support guy was not able to correct this AppleID/App Store malfunction. He said that I have to contact iTunes/App Store support... yes, this is getting some sort of loop.

What is wrong and why can't I install these apps from the App Store?

Apple: please help me out this misery! This is some kind of error at the Mac App Store. 😠

MacBook Air, Mac OS X (10.7.2)

Posted on Nov 14, 2011 1:56 AM

25 replies

Mar 22, 2012 1:16 AM in response to Sat0rN

I bought a Macbook Air secondhand on ebay and had this problem. Based on advice in this thread I wrote to iTunes Support here in Australia and they told me I wasn't eligible because I didn;t buy the computer new, I wrote back that there is no longer DVDs being sold of iLife and there is no way to purchase these apps other than to receive a redemption code, and that Apple has been handing them out to people with this problem, and that these apps provide basic functionality and are part of what makes people like me buy macs.

All I did next was wait. They wrote back several times saying they were looking into it and eventually an advisor got back to me and told me my account had been credited with the iLife apps iPhoto, iMovie and Garage Band. Which they were. Happy ending.

Dah•veed

Level 9

64,729 points

Mar 22, 2012 11:41 AM in response to Ben Cheshire

You were just lucky. There is nothing in the Apple End User License Agreement that required Apple to provide these apps for you for free on a second hand Mac. Nor are they essential to the operation and use of a Mac in any way. I guess your persistance wore someone down.

Mar 24, 2012 7:55 AM in response to jmacdotorg

OMG, this was the fix for me. Definitely try this first before calling anyone. Odd little bit of bad UI that we're all hitting, but this works.

umbriele

Level 1

0 points

Jun 1, 2012 10:31 AM in response to Sat0rN

Same problem after formatting completely my imac 2011 wich comes without any DVD and reinstalled Lion from web.

I just went to purchased items instead of searching iphoto from the store, and there was an install button instead of accept

jfmebo

Level 1

1 points

Jul 31, 2012 7:53 PM in response to jmacdotorg

Worked for me... i used app zapper to move everything in the trash and reinstalled... Worked like a charm!!! thanks!!!

Nov 20, 2012 8:59 AM in response to Sat0rN

if you contacted apple support did this cost money because i read something about a price of 49 dollor + tax???

Dah•veed

Level 9

64,729 points

Nov 20, 2012 9:57 AM in response to dercermit

If you are out-of-warranty and call for tech help, yes they will charge for the tech support. This is a different matter and should be no charge.

Nov 21, 2012 1:49 AM in response to Dah•veed

my macbook is older than 90 days but it has still waranty

Dah•veed

Level 9

64,729 points

Nov 21, 2012 6:36 AM in response to dercermit

The 1 year warranty only offers 90 days of phone support. Apple Care, that extends the warranty to 3 years, has 3 years of phone support.

Nov 21, 2012 11:55 PM in response to Dah•veed

i know but this problem i have is apple fault and has to be covered from warranaty

These apps cannot be accepted on this computer?!??!