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iTunes Match keeps crashing!

85889 Views 119 Replies Latest reply: Jan 28, 2014 12:50 PM by stocky2605 RSS
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Wouter van Herwerden Calculating status...
Currently Being Moderated
Nov 14, 2011 11:04 AM

iTunes Match keeps crashing while gathering information from my iTunes library!

I have restarted my iMac and tried again. I submitted crash reports to Apple.

MacBook Pro, Mac OS X (10.6.8), Lion on iMac
  • mgnyc11 Calculating status...
    Currently Being Moderated
    Nov 14, 2011 11:52 AM (in response to Wouter van Herwerden)

    Same here.  Once I try to enable it for my computer I get a crash report.

  • nooma Calculating status...
    Currently Being Moderated
    Nov 14, 2011 3:43 PM (in response to Wouter van Herwerden)

    Identical issue.

  • msscha01 Calculating status...
    Currently Being Moderated
    Nov 14, 2011 4:22 PM (in response to Wouter van Herwerden)

    Same here. iTunes Match crashes in its initial stage.

     

    Windows 7, AMD CPU

  • dbrumbach Calculating status...
    Currently Being Moderated
    Nov 14, 2011 4:24 PM (in response to Wouter van Herwerden)

    Same here,

    I purchased iTunes Match, and once I click START to sync my library, I get a message saying:

     

    "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the iTunes Store menu and try again."

     

    Needless to say I continue getting this message.

     

    And Tech support is NO help unless I have purchased a service contract! Or, wish to pay for a single use tech support session.  Apple really needs to get back to treating customers the way customers love Apple!

     

    db

  • mgnyc11 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2011 4:37 PM (in response to mgnyc11)

    My Crash report

     

    Process:         iTunes [1196]

    Path:            /Applications/iTunes.app/Contents/MacOS/iTunes

    Identifier:      com.apple.iTunes

    Version:         10.5.1 (10.5.1)

    Build Info:      iTunes-10514201~1

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [169]

     

     

    Date/Time:       2011-11-14 19:36:27.929 -0500

    OS Version:      Mac OS X 10.7.1 (11B26)

    Report Version:  9

     

     

    Interval Since Last Report:          570867 sec

    Crashes Since Last Report:           7

    Per-App Interval Since Last Report:  3043 sec

    Per-App Crashes Since Last Report:   7

    Anonymous UUID:                      3CC74F26-FE0F-4FA9-AB76-6161587A1B38

     

     

    Crashed Thread:  21

     

     

    Exception Type:  EXC_CRASH (SIGABRT)

    Exception Codes: 0x0000000000000000, 0x0000000000000000

     

     

    Application Specific Information:

    objc[1196]: garbage collection is OFF

    *** error for object 0x7ffb456e8ef0: pointer being freed was not allocated

     

     

     

    Thread 0:: Dispatch queue: com.apple.main-thread

    0   libsystem_kernel.dylib                  0x00007fff83b9f67a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff83b9ed71 mach_msg + 73

    2   com.apple.iTunes                        0x0000000102ae3059 0x1029e9000 + 1024089

    3   com.apple.iTunes                        0x0000000102a13ca4 0x1029e9000 + 175268

    4   com.apple.iTunes                        0x0000000102ae2fe3 0x1029e9000 + 1023971

    5   com.apple.iTunes                        0x0000000102f46271 0x1029e9000 + 5624433

    6   com.apple.iTunes                        0x0000000102fb5a1c 0x1029e9000 + 6081052

    7   com.apple.iTunes                        0x0000000102fb5b1c 0x1029e9000 + 6081308

    8   com.apple.iTunes                        0x0000000102a13931 0x1029e9000 + 174385

    9   com.apple.iTunes                        0x0000000102a138b4 0x1029e9000 + 174260

    10  com.apple.CoreFoundation                0x00007fff8a205241 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

    11  com.apple.CoreFoundation                0x00007fff8a204aad __CFRunLoopDoSources0 + 253

    12  com.apple.CoreFoundation                0x00007fff8a22b8d9 __CFRunLoopRun + 905

    13  com.apple.CoreFoundation                0x00007fff8a22b216 CFRunLoopRunSpecific + 230

    14  com.apple.HIToolbox                     0x00007fff8cd144ff RunCurrentEventLoopInMode + 277

    15  com.apple.HIToolbox                     0x00007fff8cd1bc21 ReceiveNextEventCommon + 355

    16  com.apple.HIToolbox                     0x00007fff8cd1baae BlockUntilNextEventMatchingListInMode + 62

    17  com.apple.AppKit                        0x00007fff88969191 _DPSNextEvent + 659

    18  com.apple.AppKit                        0x00007fff88968a95 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135

    19  com.apple.AppKit                        0x00007fff889653d6 -[NSApplication run] + 463

    20  com.apple.iTunes                        0x00000001029ec32d 0x1029e9000 + 13101

    21  com.apple.iTunes                        0x00000001029ec194 0x1029e9000 + 12692

     

     

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib                  0x00007fff83ba17e6 kevent + 10

    1   libdispatch.dylib                       0x00007fff8c79360e _dispatch_mgr_invoke + 923

    2   libdispatch.dylib                       0x00007fff8c79219e _dispatch_mgr_thread + 54

     

     

    Thread 2:

    0   libsystem_kernel.dylib                  0x00007fff83b9f67a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff83b9ed71 mach_msg + 73

    2   com.apple.CoreFoundation                0x00007fff8a22329c __CFRunLoopServiceMachPort + 188

    3   com.apple.CoreFoundation                0x00007fff8a22ba04 __CFRunLoopRun + 1204

    4   com.apple.CoreFoundation                0x00007fff8a22b216 CFRunLoopRunSpecific + 230

    5   com.apple.CoreFoundation                0x00007fff8a23af2f CFRunLoopRun + 95

    6   com.apple.iTunes                        0x00000001029f236d 0x1029e9000 + 37741

    7   com.apple.iTunes                        0x00000001031c8a26 0x1029e9000 + 8256038

    8   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    9   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 3:

    0   libsystem_kernel.dylib                  0x00007fff83ba0bca __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x00007fff8e1e2274 _pthread_cond_wait + 840

    2   com.apple.iTunes                        0x00000001029f251a 0x1029e9000 + 38170

    3   com.apple.iTunes                        0x0000000102a02bbb 0x1029e9000 + 105403

    4   com.apple.iTunes                        0x00000001031c8a26 0x1029e9000 + 8256038

    5   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    6   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 4:

    0   libsystem_kernel.dylib                  0x00007fff83b9f67a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff83b9ed71 mach_msg + 73

    2   com.apple.CoreFoundation                0x00007fff8a22329c __CFRunLoopServiceMachPort + 188

    3   com.apple.CoreFoundation                0x00007fff8a22ba04 __CFRunLoopRun + 1204

    4   com.apple.CoreFoundation                0x00007fff8a22b216 CFRunLoopRunSpecific + 230

    5   com.apple.CoreFoundation                0x00007fff8a23af2f CFRunLoopRun + 95

    6   com.apple.iTunes                        0x0000000102a0ad3a 0x1029e9000 + 138554

    7   com.apple.iTunes                        0x00000001031c8a26 0x1029e9000 + 8256038

    8   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    9   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 5:

    0   libsystem_kernel.dylib                  0x00007fff83ba0bca __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x00007fff8e1e2274 _pthread_cond_wait + 840

    2   com.apple.iTunes                        0x00000001029f251a 0x1029e9000 + 38170

    3   com.apple.iTunes                        0x00000001029f2456 0x1029e9000 + 37974

    4   com.apple.iTunes                        0x00000001032c6cca 0x1029e9000 + 9297098

    5   com.apple.iTunes                        0x00000001032c6cef 0x1029e9000 + 9297135

    6   com.apple.iTunes                        0x00000001031c8a26 0x1029e9000 + 8256038

    7   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    8   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 6:

    0   libsystem_kernel.dylib                  0x00007fff83b9f67a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff83b9ed71 mach_msg + 73

    2   com.apple.iTunes                        0x0000000102ad8bf1 0x1029e9000 + 982001

    3   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    4   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 7:

    0   libsystem_kernel.dylib                  0x00007fff83ba047a __accept + 10

    1   com.apple.iTunes                        0x000000010315c0b7 0x1029e9000 + 7811255

    2   com.apple.iTunes                        0x0000000103144407 0x1029e9000 + 7713799

    3   com.apple.iTunes                        0x00000001031445aa 0x1029e9000 + 7714218

    4   com.apple.iTunes                        0x00000001031c8a26 0x1029e9000 + 8256038

    5   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    6   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 8:

    0   libsystem_kernel.dylib                  0x00007fff83ba047a __accept + 10

    1   com.apple.iTunes                        0x000000010315c0b7 0x1029e9000 + 7811255

    2   com.apple.iTunes                        0x0000000103144407 0x1029e9000 + 7713799

    3   com.apple.iTunes                        0x00000001031445aa 0x1029e9000 + 7714218

    4   com.apple.iTunes                        0x00000001031c8a26 0x1029e9000 + 8256038

    5   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    6   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 9:: com.apple.CFSocket.private

    0   libsystem_kernel.dylib                  0x00007fff83ba0df2 __select + 10

    1   com.apple.CoreFoundation                0x00007fff8a27466b __CFSocketManager + 1355

    2   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    3   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 10:

    0   libsystem_kernel.dylib                  0x00007fff83b9f67a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff83b9ed71 mach_msg + 73

    2   com.apple.CoreFoundation                0x00007fff8a22329c __CFRunLoopServiceMachPort + 188

    3   com.apple.CoreFoundation                0x00007fff8a22ba04 __CFRunLoopRun + 1204

    4   com.apple.CoreFoundation                0x00007fff8a22b216 CFRunLoopRunSpecific + 230

    5   com.apple.CoreFoundation                0x00007fff8a23af2f CFRunLoopRun + 95

    6   com.apple.iTunes                        0x00000001029f236d 0x1029e9000 + 37741

    7   com.apple.iTunes                        0x00000001031c8a26 0x1029e9000 + 8256038

    8   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    9   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 11:

    0   libsystem_kernel.dylib                  0x00007fff83b9f67a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff83b9ed71 mach_msg + 73

    2   com.apple.CoreFoundation                0x00007fff8a22329c __CFRunLoopServiceMachPort + 188

    3   com.apple.CoreFoundation                0x00007fff8a22ba04 __CFRunLoopRun + 1204

    4   com.apple.CoreFoundation                0x00007fff8a22b216 CFRunLoopRunSpecific + 230

    5   com.apple.CoreFoundation                0x00007fff8a23af2f CFRunLoopRun + 95

    6   com.apple.iTunes                        0x00000001029f236d 0x1029e9000 + 37741

    7   com.apple.iTunes                        0x00000001031c8a26 0x1029e9000 + 8256038

    8   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    9   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 12:

    0   libsystem_kernel.dylib                  0x00007fff83b9f67a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff83b9ed71 mach_msg + 73

    2   com.apple.CoreFoundation                0x00007fff8a22329c __CFRunLoopServiceMachPort + 188

    3   com.apple.CoreFoundation                0x00007fff8a22ba04 __CFRunLoopRun + 1204

    4   com.apple.CoreFoundation                0x00007fff8a22b216 CFRunLoopRunSpecific + 230

    5   com.apple.CoreFoundation                0x00007fff8a23af2f CFRunLoopRun + 95

    6   com.apple.iTunes                        0x00000001029f236d 0x1029e9000 + 37741

    7   com.apple.iTunes                        0x00000001031c8a26 0x1029e9000 + 8256038

    8   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    9   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 13:

    0   libsystem_kernel.dylib                  0x00007fff83ba1192 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x00007fff8e1e0594 _pthread_wqthread + 758

    2   libsystem_c.dylib                       0x00007fff8e1e1b85 start_wqthread + 13

     

     

    Thread 14:: WebCore: LocalStorage

    0   libsystem_kernel.dylib                  0x00007fff83ba0bca __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x00007fff8e1e2274 _pthread_cond_wait + 840

    2   com.apple.JavaScriptCore                0x00007fff8bd1eba0 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64

    3   com.apple.WebCore                       0x00007fff8478e2ba ***::MessageQueue<WebCore::LocalStorageTask>::waitForMessage() + 132

    4   com.apple.WebCore                       0x00007fff8478e213 WebCore::LocalStorageThread::threadEntryPoint() + 99

    5   com.apple.WebCore                       0x00007fff8478e15b WebCore::LocalStorageThread::threadEntryPointCallback(void*) + 9

    6   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    7   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 15:: com.apple.NSURLConnectionLoader

    0   libsystem_kernel.dylib                  0x00007fff83b9f67a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff83b9ed71 mach_msg + 73

    2   com.apple.CoreFoundation                0x00007fff8a22329c __CFRunLoopServiceMachPort + 188

    3   com.apple.CoreFoundation                0x00007fff8a22ba04 __CFRunLoopRun + 1204

    4   com.apple.CoreFoundation                0x00007fff8a22b216 CFRunLoopRunSpecific + 230

    5   com.apple.Foundation                    0x00007fff833f4a97 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 335

    6   com.apple.Foundation                    0x00007fff833e91ea -[NSThread main] + 68

    7   com.apple.Foundation                    0x00007fff833e9162 __NSThread__main__ + 1575

    8   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    9   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 16:

    0   libsystem_kernel.dylib                  0x00007fff83b9f67a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff83b9ed71 mach_msg + 73

    2   com.apple.CoreFoundation                0x00007fff8a22329c __CFRunLoopServiceMachPort + 188

    3   com.apple.CoreFoundation                0x00007fff8a22ba04 __CFRunLoopRun + 1204

    4   com.apple.CoreFoundation                0x00007fff8a22b216 CFRunLoopRunSpecific + 230

    5   com.apple.CoreFoundation                0x00007fff8a23af2f CFRunLoopRun + 95

    6   com.apple.iTunes                        0x00000001029f236d 0x1029e9000 + 37741

    7   com.apple.iTunes                        0x00000001031c8a26 0x1029e9000 + 8256038

    8   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    9   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 17:

    0   libsystem_kernel.dylib                  0x00007fff83ba1192 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x00007fff8e1e0594 _pthread_wqthread + 758

    2   libsystem_c.dylib                       0x00007fff8e1e1b85 start_wqthread + 13

     

     

    Thread 18:

    0   libsystem_kernel.dylib                  0x00007fff83b9f67a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff83b9ed71 mach_msg + 73

    2   com.apple.CoreFoundation                0x00007fff8a22329c __CFRunLoopServiceMachPort + 188

    3   com.apple.CoreFoundation                0x00007fff8a22ba04 __CFRunLoopRun + 1204

    4   com.apple.CoreFoundation                0x00007fff8a22b216 CFRunLoopRunSpecific + 230

    5   com.apple.CoreFoundation                0x00007fff8a23af2f CFRunLoopRun + 95

    6   com.apple.iTunes                        0x00000001029f236d 0x1029e9000 + 37741

    7   com.apple.iTunes                        0x00000001031c8a26 0x1029e9000 + 8256038

    8   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    9   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 19:

    0   libsystem_kernel.dylib                  0x00007fff83ba1192 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x00007fff8e1e0594 _pthread_wqthread + 758

    2   libsystem_c.dylib                       0x00007fff8e1e1b85 start_wqthread + 13

     

     

    Thread 20:

    0   libsystem_kernel.dylib                  0x00007fff83ba1192 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x00007fff8e1e0594 _pthread_wqthread + 758

    2   libsystem_c.dylib                       0x00007fff8e1e1b85 start_wqthread + 13

     

     

    Thread 21 Crashed:

    0   libsystem_kernel.dylib                  0x00007fff83ba0ce2 __pthread_kill + 10

    1   libsystem_c.dylib                       0x00007fff8e1e07d2 pthread_kill + 95

    2   libsystem_c.dylib                       0x00007fff8e1d1a7a abort + 143

    3   libsystem_c.dylib                       0x00007fff8e23084c free + 389

    4   com.apple.CoreFP                        0x0000000104918f60 YlCJ3lg + 652272

    5   com.apple.iTunes                        0x0000000103330c01 0x1029e9000 + 9731073

    6   com.apple.iTunes                        0x00000001029f8d2c 0x1029e9000 + 64812

    7   com.apple.iTunes                        0x000000010338e920 0x1029e9000 + 10115360

    8   com.apple.iTunes                        0x00000001032caa63 0x1029e9000 + 9312867

    9   com.apple.iTunes                        0x0000000103047483 0x1029e9000 + 6677635

    10  com.apple.iTunes                        0x0000000102ae37e6 0x1029e9000 + 1026022

    11  com.apple.iTunes                        0x0000000102ae3092 0x1029e9000 + 1024146

    12  com.apple.iTunes                        0x0000000102ad8c24 0x1029e9000 + 982052

    13  libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    14  libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 22:

    0   libsystem_kernel.dylib                  0x00007fff83b9f67a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff83b9ed71 mach_msg + 73

    2   com.apple.iTunes                        0x0000000102ae3059 0x1029e9000 + 1024089

    3   com.apple.iTunes                        0x0000000102a13ca4 0x1029e9000 + 175268

    4   com.apple.iTunes                        0x0000000102ae3946 0x1029e9000 + 1026374

    5   com.apple.iTunes                        0x0000000102d8738c 0x1029e9000 + 3793804

    6   com.apple.iTunes                        0x0000000102d8768a 0x1029e9000 + 3794570

    7   com.apple.iTunes                        0x0000000102ad8c15 0x1029e9000 + 982037

    8   libsystem_c.dylib                       0x00007fff8e1de8bf _pthread_start + 335

    9   libsystem_c.dylib                       0x00007fff8e1e1b75 thread_start + 13

     

     

    Thread 21 crashed with X86 Thread State (64-bit):

      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x000000010a2f1848  rdx: 0x0000000000000000

      rdi: 0x0000000000016f17  rsi: 0x0000000000000006  rbp: 0x000000010a2f1870  rsp: 0x000000010a2f1848

       r8: 0x00007fff74afffb8   r9: 0x00007fff8e243230  r10: 0x00007fff83ba0d0a  r11: 0xffffff80002d8240

      r12: 0x0000000103df9000  r13: 0x0000000000000008  r14: 0x000000010a2fb000  r15: 0x0000000000000008

      rip: 0x00007fff83ba0ce2  rfl: 0x0000000000000246  cr2: 0x00000001044ae000

    Logical CPU: 0

     

     

    Binary Images:

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        0x7fff871e9000 -     0x7fff871effff  IOSurface (??? - ???) <06FA3FDD-E6D5-391F-B60D-E98B169DAB1B> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

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        0x7fff8d0ad000 -     0x7fff8d0ebfff  com.apple.bom (11.0 - 183) <841FA160-A37A-368D-B14E-27AA9DD1AEDA> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

        0x7fff8d577000 -     0x7fff8d59bff7  com.apple.Kerberos (1.0 - 1) <2FF2569B-F59A-371E-AF33-66297F512CB3> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

        0x7fff8d609000 -     0x7fff8d609fff  com.apple.ApplicationServices (41 - 41) <03F3FA8F-8D2A-3AB6-A8E3-40B001116339> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

        0x7fff8d60a000 -     0x7fff8dd9efff  com.apple.CoreAUC (6.11.03 - 6.11.03) <5A56B2DC-A0A6-357B-ADF2-5714AFEBD926> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC

        0x7fff8de1e000 -     0x7fff8de2afff  com.apple.DirectoryService.Framework (10.7 - 144) <067ACB41-E9B7-3177-9EDE-C188D9B352DC> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce

        0x7fff8de2b000 -     0x7fff8de2bfff  com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <4CC14F7C-BCA7-3CAC-BEC9-B06576E5A15B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

        0x7fff8de2c000 -     0x7fff8de39fff  libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <931F40EB-CA75-3A90-AC97-4DB8E210BC76> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

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        0x7fff8deb1000 -     0x7fff8deb7ff7  com.apple.phonenumbers (1.0 - 47) <8CE13253-C65B-392F-B87F-D85A15D500D3> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s

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        0x7fff8e190000 -     0x7fff8e26dfef  libsystem_c.dylib (763.11.0 - compatibility 1.0.0) <1D61CA57-3C6D-30F7-89CB-CC6F0787B1DC> /usr/lib/system/libsystem_c.dylib

        0x7fff8e26e000 -     0x7fff8e2b0ff7  libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <A5B9778E-11C3-3F61-B740-1F2114E967FB> /usr/lib/system/libcommonCrypto.dylib

        0x7fff8e2b1000 -     0x7fff8e2d9ff7  com.apple.CoreVideo (1.7 - 70.0) <59D5B407-CCB6-3406-8C55-C1B0168D7DC2> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

        0x7fff8e483000 -     0x7fff8e4dafff  libTIFF.dylib (??? - ???) <9E32B490-4C5B-3D96-AF27-9C085C606403> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib

        0x7fff8e4db000 -     0x7fff8e56dfff  com.apple.PDFKit (2.6 - 2.6) <F838E95F-DEE9-354A-A34A-F5335D0AF1E1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

        0x7fff8eca7000 -     0x7fff8ecadfff  libGFXShared.dylib (??? - ???) <DE6987C5-81AC-3AE6-84F0-138C9636D412> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

        0x7fff8ecae000 -     0x7fff8ed21fff  libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib

        0x7fff8ed22000 -     0x7fff8ed89ff7  com.apple.audio.CoreAudio (4.0.0 - 4.0.0) <0B715012-C8E8-386D-9C6C-90F72AE62A2F> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

        0x7fff8ed8a000 -     0x7fff8eeedfff  com.apple.CFNetwork (520.0.13 - 520.0.13) <67E3BB43-2A22-3F5A-964E-391375B24CE0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork

        0x7fff8eeee000 -     0x7fff8f15ffff  com.apple.CoreImage (7.77 - 1.0.1) <AB6ECCF3-4B04-3363-9158-08F305BF15FA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage

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        0x7fff8f225000 -     0x7fff8f25afff  com.apple.securityinterface (5.0 - 55004) <790DDF7E-6BA9-36DD-B818-2322A712E1F5> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face

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        0x7fff8f35f000 -     0x7fff8f5cdff7  com.apple.QuartzComposer (5.0 - 232) <CE01B3AC-C19F-3148-9301-615E8FD6F356> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer

        0x7fff8f5ce000 -     0x7fff8f5f1ff7  com.apple.RemoteViewServices (1.0 - 1) <EB549657-8EDC-312A-B8BE-DEC3E160AC3D> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices

        0x7fff8f735000 -     0x7fff8f747ff7  libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib

        0x7fff8f748000 -     0x7fff8f75ffff  com.apple.CFOpenDirectory (10.7 - 144) <9709423E-8484-3B26-AAE8-EF58D1B8FB3F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory

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        0x7fff8f88b000 -     0x7fff8f899ff7  com.apple.AppleFSCompression (37 - 1.0) <88C436E8-38AE-3D96-A8C8-2D1805CC47B7> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

        0x7fff8f89a000 -     0x7fff8f8c3fff  com.apple.CoreServicesInternal (113.7 - 113.7) <ACAC98CD-5941-39DB-951A-2509DCCD22FD> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal

        0x7fff8f94c000 -     0x7fff8f94cfff  com.apple.CoreServices (53 - 53) <5946A0A6-393D-3087-86A0-4FFF6A305CC0> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

        0x7fff8f94d000 -     0x7fff8f952fff  libpam.2.dylib (3.0.0 - compatibility 3.0.0) <D952F17B-200A-3A23-B9B2-7C1F7AC19189> /usr/lib/libpam.2.dylib

        0x7fff8f953000 -     0x7fff8fa48fff  libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib

        0x7fff8fa49000 -     0x7fff8fab9fff  com.apple.datadetectorscore (3.0 - 179.3) <AFFBD606-91DE-3F91-8E38-C037D9FBFA8B> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore

     

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 105

        thread_create: 0

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 1258464

        thread_create: 1

        thread_set_state: 0

     

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=262.4M resident=151.7M(58%) swapped_out_or_unallocated=110.7M(42%)

    Writable regions: Total=1.2G written=138.2M(11%) resident=168.8M(14%) swapped_out=0K(0%) unallocated=1.0G(86%)

     

    REGION TYPE                        VIRTUAL

    ===========                        =======

    CG backing stores                    4032K

    CG image                              176K

    CG raster data                       1256K

    CG shared images                     3440K

    CoreAnimation                        4148K

    CoreGraphics                           16K

    CoreServices                         1864K

    IOKit                                1608K

    JS JIT generated code               128.0M

    JS JIT generated code (reserved)    896.0M        reserved VM address space (unallocated)

    JS VM register file                  4160K

    JS garbage collector                 3200K

    MALLOC                              151.9M

    MALLOC guard page                      48K

    MALLOC_LARGE (reserved)              2048K        reserved VM address space (unallocated)

    Memory tag=240                          4K

    Memory tag=242                         12K

    Memory tag=243                          8K

    Memory tag=251                          8K

    OpenGL GLSL                          1372K

    OpenGL GLSL (reserved)                128K        reserved VM address space (unallocated)

    SQLite page cache                    1152K

    STACK GUARD                          56.1M

    Stack                                18.7M

    VM_ALLOCATE                          16.5M

    WebCore purgeable data                 40K

    __CI_BITMAP                            80K

    __DATA                               34.5M

    __IMAGE                              1256K

    __LINKEDIT                           49.8M

    __RC_CAMERAS                          236K

    __TEXT                              212.6M

    __UNICODE                             544K

    mapped file                          46.7M

    shared memory                         312K

    ===========                        =======

    TOTAL                                 1.6G

    TOTAL, minus reserved VM space      743.1M

     

     

    Model: MacPro3,1, BootROM MP31.00C1.B00, 4 processors, Quad-Core Intel Xeon, 2.67 GHz, 8 GB, SMC 1.30f3

    Graphics: NVIDIA Graphics Engine, NVIDIA Graphics Engine, PCIe, 512 MB

    Memory Module: Bank0/1/A0, 2 GB, DDR2 SDRAM, 800 MHz, PDP Systems, 6400ELSeries

    Memory Module: Bank2/3/A1, 2 GB, DDR2 SDRAM, 800 MHz, PDP Systems, 6400ELSeries

    Memory Module: Bank4/5/A2, 2 GB, DDR2 SDRAM, 800 MHz, PDP Systems, 6400ELSeries

    Memory Module: Bank6/7/A3, 2 GB, DDR2 SDRAM, 800 MHz, PDP Systems, 6400ELSeries

    Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports

    Network Service: Ethernet Adaptor (en0), Ethernet, en0

    PCI Card: NVIDIA Graphics Engine, sppci_displaycontroller, PCI

    Serial ATA Device: WDC WD5000AAVS-00ZTB0, 500.11 GB

    Serial ATA Device: WDC WD5000AAVS-00ZTB0, 500.11 GB

    Serial ATA Device: SAMSUNG HD501LJ, 500.11 GB

    Serial ATA Device: WDC WD10EADS-00M2B0, 1 TB

    Serial ATA Device: PIONEER DVD-RW  DVR-218L

    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa400000 / 2

    USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfa420000 / 3

    USB Device: ST94811U2-RK, 0x0bc2  (Seagate LLC), 0x0502, 0xfd600000 / 2

    USB Device: Bluetooth USB Host Controller, 0x07d1  (D-Link System), 0xfc01, 0x3a100000 / 2

  • nooma Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2011 4:40 PM (in response to Wouter van Herwerden)

    I moved my iTunes Library to another machine using File Sharing and now it's working just fine.

     

    I have 19,000 tracks and wonder if that has anything to do with it?

  • richsadams Level 1 Level 1 (70 points)
    Currently Being Moderated
    Nov 14, 2011 11:36 PM (in response to Wouter van Herwerden)

    Same problems here.  Updated to iTunes 10.5.1 this morning and have been trying to get iTunes Match to complete for over 10 hours.  iTunes repreately crashes.  Still not complete.  I've had to force quite eight times now.  It will update a few songs and then crash.  (Running Lion OS X 10.7.2 on newer iMac.) 

     

    iTunes Match only found 20% of my library.  A majority of it is mainstream music ripped from CD's.  It's trying to upload almost 6,000 songs.  Really?!

     

    A good deal of my cover art is missing.

     

    This is worse than the iOS 5 upgrade debacle IMO.

     

    I am the first one to come to Apple's defense, but this is not defensible.  It is unacceptable.

  • Pumpkin King Calculating status...
    Currently Being Moderated
    Nov 15, 2011 7:41 AM (in response to mgnyc11)

    I'm getting the same errors.  Beta 1 worked fine but 2 and 3 caused the same crashes.

     

    iTunes Match starts and completes step 1.  Step 2 starts its matching at 6,400 (out of 7,800).  It completes all the way to 7,800 and then crashes.

     

    I've reported them all.  Hopefully Apple is listening because I haven't come across any fix.  Unfortunately for me, this appears to be a rare issue.

  • richsadams Level 1 Level 1 (70 points)
    Currently Being Moderated
    Nov 15, 2011 10:20 AM (in response to Wouter van Herwerden)

    To follow up on my earlier post, after continual hangs on iTunes Match Step 3 (crashing iTunes, etc.) I was finally able to get iTunes Match to complete late last night. iTunes 10.5.1 is working normally again as well.

     

     

    I added two columns to my iTunes library, "iCloud Download" and "iCloud Status".  iTunes > View > View Options > check both items.  This allowed me to see exactly what was matched, uploaded, waiting, etc.

     

     

    After reviewing all of my songs I found that there were about 40 that displayed "Waiting".  No matter how many times I force-quit iTunes and tried to get iTunes Match to complete, those last songs in the wait-state would not budge.  I finally deleted all of them (they were odd, non-mainstream songs and albums that I can live without plus I still have the original CD's).

     

     

    Once I deleted the the "Waiting" songs iTunes Match finished instantly.

     

    I'm not sure why those particular songs were causing trouble, but I was glad that it was finally able to finish.  I eneded up missing a lot of cover art and also resolved that.  More here...

     

    https://discussions.apple.com/message/16737344#16737344

     

    So I've tested iTunes Match on my iPad, my Apple TV2, etc. and it seems to be working okay now...but what a nightmare it was to get there!.  iTunes is once again behaving normally in both regular and full-screen mode.  This was not a good Apple-like experience.


  • Pumpkin King Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 15, 2011 10:34 AM (in response to richsadams)

    Thanks for the tip!

     

    My library also shows songs permanently stuck in "waiting" so I'd bet your solution will work for me too.  However, I don't know that I'm willing to do it.  I have probably 1,000 songs stuck "waiting".  Yesterday I deleted the ones marked as duplicates and the ones under 96kbps or otherwise ineligible but that didn't fix anything.  I purposefully didn't delete the "waiting" category because it was huge.

     

    I wonder if a single bad song or handful is causing it to stop scanning?  I'll mess around some more tonight.

     

    If anyone knows why some songs get stuck "waiting" that'd be helpful.

  • richsadams Level 1 Level 1 (70 points)
    Currently Being Moderated
    Nov 15, 2011 10:52 AM (in response to Pumpkin King)

    Pumpkin King wrote:

     

    Thanks for the tip!

     

    My library also shows songs permanently stuck in "waiting" so I'd bet your solution will work for me too.  However, I don't know that I'm willing to do it.  I have probably 1,000 songs stuck "waiting".  Yesterday I deleted the ones marked as duplicates and the ones under 96kbps or otherwise ineligible but that didn't fix anything.  I purposefully didn't delete the "waiting" category because it was huge.

     

    I wonder if a single bad song or handful is causing it to stop scanning?  I'll mess around some more tonight.

     

    If anyone knows why some songs get stuck "waiting" that'd be helpful.

     

    It's quite possible that it was one or more songs "Waiting" that caused the problem.  I wasn't willing to go one-by-one to find out...and I'm sure you're not! 

     

    I can say that iTunes Match stalled repreatedly before that and would cause iTunes to crash as well.  I had to force-quit iTunes and restart iTunes match maybe five or six times.  Each time it would match or upload more songs...until it got down to those last ones.  Then no matter how many times I restarted the process, nothing.

     

    I guess I'd try restarting the process a few times to see if it will "kickstart" things like it did for me.

     

    Best of luck and let us know how it goes!

  • morcutt Calculating status...
    Currently Being Moderated
    Nov 15, 2011 2:54 PM (in response to Wouter van Herwerden)

    Same problem. My Windows 7 x64 machine is crashing during stage 1. Bar graph gets to about 20% as it is "gathering information" and then iTunes crashes. I rebooted and got a message from iTunes saying to log out and back in to my iTunes online account and try Match again. Did that and still got the crash at exactly the same place. Repeated attempts always crash at the same place (about 20% of the way through step 1). However, iTunes was successful in charging me the $25 for the Match service.

  • magnusbl Level 1 Level 1 (55 points)
    Currently Being Moderated
    Nov 15, 2011 3:00 PM (in response to Wouter van Herwerden)

    When you say 'crash' do you mean just a hang, or something more dramatic.  I get to the 3rd upload stage each time, but with about 4,000 songs left to go, I just find the machine stalls on a song for hours.  If I quit and restart it gets 40 or so songs further through, but then the same thing happens.  And of course it has to go through the earlier 2 stages each time.  At this rate I might be fully uploaded by 2013.

  • richsadams Level 1 Level 1 (70 points)
    Currently Being Moderated
    Nov 15, 2011 3:23 PM (in response to magnusbl)

    magnusbl wrote:

     

    When you say 'crash' do you mean just a hang, or something more dramatic.  I get to the 3rd upload stage each time, but with about 4,000 songs left to go, I just find the machine stalls on a song for hours.  If I quit and restart it gets 40 or so songs further through, but then the same thing happens.  And of course it has to go through the earlier 2 stages each time.  At this rate I might be fully uploaded by 2013.

     

    That was my experience as well.  I had to restart iTunes numerous times to get iTunes Match to complete both Steps 2 and finally 3.  Each time a few more songs would be matched or uploaded.

     

     

    The cause is probably a timeout with Apple's servers, but it would lock up iTunes to where only a force-quit would close it.

     

     

    As mentioned earlier ultimately I had to delete about 40 songs that ended up "Waiting" in Step 3 when iTunes Match wouldn't go any further.  Things were fine after that, but it was a very painful experience overall.

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