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iTunes 10.5.1 password irritation

Upgraded iTunes 10.5.1, now when I open iTunes I have to enter my password twice. Why, and how to get around this???

Posted on Nov 14, 2011 3:20 PM

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Posted on Nov 16, 2011 5:37 AM

For what it's worth: over on the Windows side I see one thread where someone is experiencing a signin popup about enabling automatic downloads every time they fire up iTunes, regardless if they sign in or just cancel out of the popup.


Is that what you are experiencing, or is the language you are seeing just the normal Apple ID sign in dealie?


If it is that ~enabling automatic downloads~ popup, I was presented with that popup twice right after the update to 10.5.1 on the Mac. After seeing it twice, I haven't seen it since. I'm left wondering if that popup is glitchy or whatever iTunes helper service those automatic downloads are tied to is buggy.


Details:


  • I updated to iTunes 10.5.1 via Software Update late in the day on 11/15.
  • iTunes loaded.
  • iTunes seemed to already have my Apple ID noted in the upper right-hand corner where it normally is.
  • Yet, in front of iTunes, was a popup window asking me to log in to enable automatic downloads.
  • It looked legitimate and I did sign in, thinking that I'd use iTunes Match eventually and figuring that the popup was an opt-in bit necessary for either Match or the 10.5.1 update itself.
  • Then, after signing in, iTunes / the updater / (?) brought up the same popup a second time. (????)
  • It didn't seem to have any different language than the first, nor did it have a warning saying I'd fat-fingered my login the first time or the like. So, gritting my teeth, I signed in a second time.
  • That's the last I've seen of it. iTunes isn't asking me to sign in again when I quit / open the application or cycle the system. If I do sign out of iTunes and then sing back in, the signin popup is the normal one, not the one about enabling automatic downloads -- so after seeing that one twice, it's now MIA.
  • Also, if that sign in popup is indeed legitimate (but just glitchy?), I'm wondering what it actually does -- the normal iTunes signin doesn't say anything about automatic downloads, iTunes Match is something else you need to purchase, and within Preferences -> Store, the Automatic Downloads section just shows the three boxes of Music, Apps and Books as being unchecked.


Hopefully the others will have some ideas to help you out -- or similar experiences that may help shed more light on the situation.

170 replies

Jul 10, 2012 5:41 PM in response to aindriu

This is the correct resolution.


  1. From the menu, click iTunes | Preferences (Command + ,).
  2. Under the "Store" tab be certain that "Automatically check for available downloads" is deselected.
  3. Close and relaunch iTunes.
  4. From the prompt to log in enter your iTunes password.
  5. Once logged in you will see your iTunes account name displayed in the upper right hand corner.
  6. At the far right of your user name click the drop down triangle and click "log out".
  7. Close and relaunch iTunes.


Your mysterious login prompt should now be history!

Jul 11, 2012 4:56 AM in response to SteveKnepp

Using your resolution now I have iTunes starting up on it's own and crashing. The problem is that it's in an endless loop of doing this and I can't stop it! It seems that this password prompt rears its ugly head in different ways! Maybe Apple has just given up on this problem and will have it all taken care of with the release of the Mountain Lion OS (which I think is scheduled for later this month?). Very frustrated here as now this constant starting and crashing of iTunes has made using my iMac next to impossible!


Bob

Sep 8, 2012 12:05 PM in response to SteveKnepp

This worked GREAT! thanks!!!!

SteveKnepp



This is the correct resolution.


  1. From the menu, click iTunes | Preferences (Command + ,).
  2. Under the "Store" tab be certain that "Automatically check for available downloads" is deselected.
  3. Close and relaunch iTunes.
  4. From the prompt to log in enter your iTunes password.
  5. Once logged in you will see your iTunes account name displayed in the upper right hand corner.
  6. At the far right of your user name click the drop down triangle and click "log out".
  7. Close and relaunch iTunes.


Your mysterious login prompt should now be history!

Dec 22, 2012 1:02 AM in response to Skiziks

If you do not use the iTunes music/media player to automatically load charges on to your credit card with an apple id then you may have either:


Disabled/hidden the iTunes Store in parental preferences


or


simply not accessed the tab for it in the sidebar for a while


In either case if you are getting username (so-and-so @ whatever .com ) popups on restarting iTunes asking for a password (annoyingly twice after dismissal) to enable automatic store purchase downloads it is because you forgot to log out from the iTunes Store!


Simply re-enable the view of it or select it and hit the upper left "Logout" button.


Next time(s) (henceforward) it will no longer insist on re-authorizing that partially logged out identity for the store to use.

Dec 22, 2012 1:46 AM in response to agentbluescreen

It is an ecommerce security issue for iTunes Store to re-enable purchasing automatically, anybody could use the store as you any time your User was logged in. While this could still happen if you leave your computer unlocked while you are absent in a given session, it should/must not go on across them!!


This popup was added as a convenience to save you typing only, since iTunes closure logs you out (Apple's Store Server itself must do so). But, should a download have not completed and system or app been shutdown it simplifies any resumption of downloads, by remembering the last-used Apple User ID for you.


If a user doesn't logout, this convenience feature becomes an irritant if you don't know or haven't noticed that the store has been abandoned in this state...


Officially "Logging Out" of the iTunes Store removes that last-used Apple ID, eliminating the download-resumption-password prompts.

Jan 6, 2013 8:49 AM in response to powerbook1701

It appears to be fixed for me.


I can select all options in 'Reset Safari' (v6.0.2 (8536.26.17)) and iTunes (v11.0.1 (12)) does not subsequently make password requests.


You may find it useful to follow some of the recent advice to clear historic/cached iTunes account information, and log in a couple of times before the 'fix' is fully effective.

May 11, 2013 10:16 PM in response to carboncanyon

Hi,

Do you use a mac or a windows pc? As far as it concerns mac, this issue is already known (I think the problem for pc is similar). As far as I found out, it has nothing to do with actually using Safari or not or using the wireless sync.


The issue is that iTunes is storing a cookie in Safari's respository in ~/Library/Cookies, and balking when the cookie doesn't exist (such as when Safari is reset) or has the wrong value - therefore, if you disable cookies generally in Safari, iTunes will be confused somehow even if you use a different browser than Safari.


For me helped the solution described by Livebox ( https://discussions.apple.com/thread/3493177?answerId=17995897022#17995897022 ) and to set the cookies settings in Safari to block cookies "from third parties and advertisers" (before that it was set to block "all" cookies - which caused the problem).


(I therefore use Firefox because there I can deny all cookies and it does not affect iTunes).

I hope this will help you as well.

May 12, 2013 5:55 AM in response to ernst1000

For me, I saw this in iTunes 10.7 all the time. If I reset safari, then when I opened iTunes, it asked me for password. Since updating to 11.0.2, it doesn't ask me for password upon open, just when I want to view wishlist (which oddly I'm still logged into iTunes). So at least it doesn't ask upon open of iTunes anymore (after a Safari reset).

iTunes 10.5.1 password irritation

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