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iTunes Match Match Explicit Songs Matches Clean

I am having issues where some songs that have explicit words are being replaced by songs that have been censored ( clean version ). I am pretty particular about my music, ever time I hear a song that has been censored, it is like nails on a chalkboard to me.


Some of my songs are being properly matched, Eminem for instance seems to have no problem being matched, however Blink-182 gets matched with the clean version.


I hope Apple will correct this before this comes out of beta, for an Apple product I am thoroughly disappointed.


~Chris

Mac Pro, Mac OS X (10.7.2)

Posted on Nov 16, 2011 12:30 PM

Reply
146 replies

Apr 23, 2012 8:15 PM in response to Strider-No.9

This is bizzare, not changing anything had same music is cloud and last week like a good amount of tracks just decided to change from what they were to all CLEAN versions of the track.

I could understand if I matched and got CLEAN but it's already been matched.

APPLE I need to know my music is safe with you when I paid you.

I hate having my hard drive and devices full and TRUSTED you would keep it in a **** cloud.

What's next, it just changes the songs to other songs?

Apr 24, 2012 9:08 AM in response to travelinmax

Apple accounted for 28% of music sales in 2010 so Apple is doing quite well selling music. It's also the richest company in the country so they have the money to throw at this problem and get it fixed.


I don't think it's a conspiracy though. This may also be a persistent issue throughout the iTunes Store. I purchased a Nas album "It Was Written" before the DRM was stripped off and to this day I cannot download the explicit version from Apple. I worked with a customer service rep and trying to communicate this problem was very frustrating. I don't know how much more detailed I needed to be but the person on the other end didn't understand what I was asking and wasn't able to resolve the problem after multiple attempts. That's why I believe their may be deeper problems with explicit/clean albums & tracks.


Bottomline, the "match" software has bugs that cause explicit tracks to be matched to clean tracks or even worse album tracks being matched to live tracks. If you're charging for this service, you have to solve the problem in a timely manner or begin refunding paying customers. We're past that timely window though, hence the palpable frustration on this thread. And additionally, Apple's customer service hasn't been helpful at all. "We're working on it" only flies for so long.

Apr 24, 2012 10:34 AM in response to Christopher Golding

It's obvious how many people are still having this problem. I've gotten up the 'support ladder', but still no real joy from anyone. The issues aren't just matching to 'clean' versions - if you're matching a song that ISN'T actually available from your store (I'm in New Zealand, but have plenty of Canadian CDs that I've matched from), you can end up with a truncated song or a match to a song from a different album (so, from a Compilation album, rather than the original).


The ONLY thing that is going to get Apple off of their proverbials and fix these issues is legal action.


In New Zealand, they are already (likely) offside of the Consumer Guarantees Act (a service of product must be 'fit for the purpose' it has been claimed to) and the Fair Trading Act (misleading advertising - the product does not do what it was advertised to do).


Short of fixing the problem, Apple should offer the service FREE to those affected by the problem until such time as they have fixed it. This is the only fair resolution.


Otherwise, people should be seeking damages for their song libraries being harmed, along with the time spent in dealing with the issues.


My guess is that in the US, some intrepid soul will decide that 'enough is enough' and begin class action legal proceedings. Make sure you get onboard when that happens.

Apr 24, 2012 1:39 PM in response to travelinmax

I actually did test that theory with a few different albums. On a Kanye West album and an Operator album, both came back still "edited". On two Jay-Z albums, they came back as explicit.


My best course of action at this point may be to just delete/download a few albums each week to see if they get corrected. Maybe Apple is indeed working this. I just wish they would tell us that. I understand that bugs happen. And I accept that early adopters will feel this pain more than others. But on the flip side, why not consult with those of us willing to help correct the problem? Keep us involved and get true "boots on the ground" feedback. We all just want a solution.

Apr 28, 2012 6:53 AM in response to tmhale13

Can someone explain how that stupid software that is iTunes is tagging my own sketches as explicit, where I improvise on different subjects while imitating accents of various regions? The sketches are not explicit at all! Should I read 5 pages of this thread to figure out what to do? There doesn't seem to be a solution - is there just a way to disable Match?


By the way, if you're on a PC, use only iTunes to sync your playlists to your devices. Other than that, it's a pathetic software. JRiver's Media Center is 100 times better.

May 1, 2012 9:20 AM in response to Christopher Golding

Same problem for me. Jay-Z's Black Album got switched from explicit to clean on iTunes Match. Deleted it from iCloud / iTunes Match and Re-ripped the whole Allbum from the CD I have (Explicit Version). Then again, iTunes Match decided that it was the Clean Version and as such the version that plays on all my devices (iPhone, iPad) is the Clean version, and not the Explicit version that I matched. Thanks in advance for fixing this bug. P.

May 3, 2012 9:49 AM in response to juicy_jones

@juicy_jones


I am in the process of requesting a refund as well, such a let-down this thing was for several reasons: Cleansing of songs, mis-matching of studio/live tracks, and (my favorite) corruption on the server. I agree, approximately six months into the service with bug that alters/modifies peoples' libraries and there has been no fix, or even a public promise of one as of yet.


In the meantime, I have been using Google Music (free, but you have to upload your library) and Spotify (like Netflix for music) and haven't really looked back. 🙂

May 31, 2012 4:02 PM in response to christ0phe

I agree christ0phe! I am no programming wizard, but I am fairly certain I could have put together a fix for this in the 6 months it has been occuring. Apple needs to get on this pronto! I am starting to get more and more aggravated with every "edited" song I happen upon as I work through my library. It is one thing to take your sweet time when you are offering a free service. But when you are charging...make it right or lose your customer base.

iTunes Match Match Explicit Songs Matches Clean

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