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1TB LaCie d2 Quadra after upgraded HDD inside to 3Tb Hitachi 7K3000 (SATA3 / 7200rpm / 64Mb Cache) could recognized 800Gb ONLY by Mac OS X Lion!?!

Hi, I have a big problem!


MY SPEC:

- Mac Mini Server "Mid 2010" / Mac OS X Lion 10.7.2 + Windows 7 Ultimate / Core2Duo 2.66Ghz / 4Gb DDR3 /...

- 1TB LaCie D2 Quadra enclosure which include: 1 X USB 2.0, 2 X Firewire 800, 1 X Firewire 400, 1 X E-Sata.

- HDD 3.5" Hitachi 3Tb (7K3000) SATA3 / 7200rpm / 64Mb Cache.


MY STORY:

- After my 1TB LaCie d2 Quadra is out of warranty, I decide to upgrade the HDD inside the enclosure from 1Tb (original) to 3Tb (I bought by myself). Ok, the way to open the enclosure is not the problem with me and I replaced the HDD inside on successful.


- After upgrade HDD to Hitachi 3Tb, my Mac OS X Lion and Windows 7 Ultimate now could see ONLY 800Gb partition instead of 3Tb! OK, no problem, I plugged my 3Tb HDD to SATA port on the normal PC running Windows 7 Ultimate. The PC could see whole 3Tb through Disk Management tool. I used that tool to format the 3Tb HDD to NTFS (just 1 partition).


- Everything running well.


- OK, I put back the 3Tb HDD into LaCie D2 Quadra Enclosure then connected the enclosure to my Mac Mini again through USB 2.0 port. But, so straight, My Lion 10.7.2 still could access 800Gb ONLY!!! I boot to Windows 7 Ultimate through Bootcamp on my Mac Mini. Now the Windows 7 on my Mac could see full 3Tb as the normal PC did. I tried many ways to force my Mac Os X Lion to recognize full 3Tb, but NO Luck! (Try to use Macdrive 8 on Windows 7 Ultimate to format the 3Tb from NTFS to HFS+, NO Luck! Tried the difference ports like Firewire 800, Firewire 400... NO Luck!).


- I really need to use that enclosure on my Mac OS X Lion! Please give me the solutions! Like a software or firmware update... to do it. I saw you have the 3Tb LaCie D2 Quadra - USB 3.0 / Firewire 800 is similar with my device, so that I think I could use some methods from that device to apply to my device!

Sorry for my bad English and have a good day!


^^ Thank you so much in advance! ^^

Mac mini, Mac OS X (10.7.2), Mac Mini Server Mid 2010 - 2.66Ghz

Posted on Nov 17, 2011 7:43 PM

Reply
41 replies

Dec 27, 2011 5:57 PM in response to chuyengia

You probably just need to get a new enclosure, being unable to prove for sure what the source of the problem is: bug in Mac OS X's driver, or bug/spec deviation in the enclosure chipset.


eSATA and SATA connectors are not the same, so you'd need to first see if there even is eSATA in the mini. If not, easier/safer to just get a new enclosure. The alternative of making a SATA to eSATA cable yourself and powering it is risky if you don't know exactly what you're doing and test it (multimeter) before using it. You don't want to end up with a dead mini, in addition to an enclosure that you can't use.

Dec 27, 2011 11:47 PM in response to chuyengia

It's the way hard drive space is addressed (in 512 Byte Logical Blocks), the computer is using a 48-bit address, the hard drive is using a 48-bit address, the USB controller (in the housing) is using a 32-bit address; a 32-bit address can only access 2.19TB, what you see is the lower 32-bits of the 48-bit address (800 Gig); accessing the drive with eSATA is bypassing the USB controller so you get 48-bit to 48-bit.


It's because manufacturers never thought anyone would make a hard drive bigger than 2TB...

Feb 29, 2012 12:47 PM in response to ventrebleu

While the disk is attached, could you go to terminal and type the following command:


diskutil list


Find the disk in that listing, it will probably be something like /dev/disk1 or /dev/disk2, and then type the following command and post the results:


diskutil info /dev/disk2 [making sure you use the number for this Seagate/LaCie drive]


Note that I want the info for the drive, not the slice/volume which has a designation like disk1s2.

Feb 29, 2012 1:06 PM in response to chuyengia

Device Identifier: disk1
Device Node: /dev/disk1
Part Of Whole: disk1
Device / Media Name: LaCie


Volume Name:
Escaped with Unicode:


Mounted: No


File System: None


Partition Type: GUID_partition_scheme
Bootable: Not bootable
Media Type: Generic
Protocol: FireWire
SMART Status: Not Supported


Total Size: 801.6 GB (801569726464 Bytes) (exactly 1565565872 512-Byte-Blocks)
Volume Free Space: Not Applicable


Read-Only Media: No
Read-Only Volume: Not applicable (no filesystem)
Ejectable: Yes


Whole: Yes
Internal: No
OS 9 Drivers: No
Low Level Format: Not Supported

Feb 29, 2012 1:48 PM in response to ventrebleu

OK so in fact Mac OS is only seeing ~800GB of physical sectors on the disk, which we know isn't true because it's a 3TB disk. So it's definitley some incompatiability between the enclosure and Mac OS. I'm just not sure why Windows doesn't have this problem but Mac OS does.


So Windows sees this as a 3TB disk? Or does it see it as something in between 800GB and 3TB?

Feb 29, 2012 6:03 PM in response to chuyengia

Dear @LL,



Updated!!!!


OK, now all the problems have been solved! I have two LaCie D2 Quadra enclosures. I bought one on 2009 and other one I bought on 2011. The 2009 enclosure could not recognized 3Tb as I reported on this topic. Last week, I decided to brake out the warranty void on my 2011 enclosure and tried to plug the Hitachi 3Tb drive on it. It worked!!!! After reformatted, all worked!!! Full 3Tb has been recognized without any problems!


So, that seem the firmwares on both enclosures are not the same. And with the newer firmware come from newer enclosure, I have no problems else at all!


Many Thanks to everybody who've taken time to support me during that time! ^^

Apr 7, 2013 9:48 PM in response to chuyengia

Hi All, I have just had the same issue and fixed it in about 5 minutes incase anyone is looking for a real answer for this issue.

I have 2 Lacie D2 Quadra (usb 2, FW800, 2009) enclosure with a 1tb drive in each, I have just changed out both drives for a 3TB Seagate drive in each.

Initially the new Seagate drive was showing up as only a 800MB drive.

The problem with the Lacie enclosure is the version of firmware it is running. You can download the firware update tool for any enclosure from the lacie website at http://www.lacie.com/au/support/index.htm?rid=10033


If anyone needs any help just reply.

Cheers! 🙂

May 28, 2013 9:53 PM in response to dada6

Hi dada6 and nbidgood... When you updated your d2 enclosures did you use FireWire or USB? In the firmware update window, the drive does not appear when conencted via USB, it does over FireWire 800 but then throws up an error message. I am connecting to FW800 via a FW to Thunderbolt adapter on my Retina mbp so that might be the issue.

1TB LaCie d2 Quadra after upgraded HDD inside to 3Tb Hitachi 7K3000 (SATA3 / 7200rpm / 64Mb Cache) could recognized 800Gb ONLY by Mac OS X Lion!?!

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