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Level 1

0 points

ipod nano 1st gen replacement program

Hello

I read about the problems and the program online and applied and was found that my nano is part of those affected.

Received confirmed email that a package was being sent out but i applied on sun 13th november and have not received

this package for this whole week, Apple said to expect it with 2 business days. If i have not received the package within the expected time

stated how can i send it back within the 10 days time limit they've placed to resend the nano to them?

Does anyone know what mail service they are using to send the nano replacement package out to customers in the UK?

I'm guessing it's probably royal mail (-_-)*

What is the best thing to do, as i don't want to keep a ticking time bomb around the house, and the email is sent from don't reply address?

So there is no way to contact them from my personal replacement status page, hence why i have posted here for any advice please?

Thanks in advance

Posted on Nov 18, 2011 3:18 AM

Best reply

dastef

Level 1

5 points

Posted on Nov 18, 2011 8:41 AM

hey,

i'm having the same problem.. 5 business days have passed and i didn't receive the box.

i live in italy so it's not only a UK problem.

some info would be appreciated!

View in context

199 replies

K.Mull

Level 1

0 points

Dec 2, 2011 11:37 AM in response to sophia85

It's been the same for me in New Hampshire. Service requested Nov.16th and no box yet!

Dec 3, 2011 10:59 AM in response to sophia85

I responded early on day 2 of this recall and have not gotten a return box (Dec 3rd now). Not typical apple behavior...

dantowa

Level 1

0 points

Dec 3, 2011 11:02 AM in response to Robert Cummings

Same here - Toronto, Canada.

sophia85 Author

Level 1

0 points

Dec 3, 2011 11:26 AM in response to sophia85

Three weeks later now and still no box, that's pretty long for a parcel in transit; unless it's coming from china.

😟 It seems as though they are not able to keep up to the demand, but shouldn't they have prepared and planned this since they already new about this battery issue five years ago. Anyhow it is free, and I guess they'll get round to it when they get round to it.

Hibasot

Level 1

12 points

Dec 3, 2011 12:33 PM in response to sophia85

Hi fellow podders,

Like you all, I applied mid November for the repair service (here in the UK). I received my 'box' last week. Actually it was a padded envelope which slips inside a plastic return bag which is prepaid via Royal Mail. The instructions are clear and all you do, is take the package to the Post Office and ask for a 'proof of postage' receipt. The package is adequate for the wee nano and I was perfectly happy with the return process (I wasn't worried about this because a replacement will be sent in its stead).

That was last week, so i guess it may be another two weeks before I see my replacement (methinks after the Christmas hols). All I can say is, hang on in there, I'm sure all units wil be replaced, just gonna take time - which ain't bad considering that a 'new' unit is a good trade in !!

C.Floyd

Level 1

0 points

Dec 3, 2011 1:39 PM in response to sophia85

I got my 'box' on the 10th working day from the time I sent Apple my details. I live in London.

Does anyone know what the replacement will be? 1st Gen nano?

Dec 3, 2011 1:44 PM in response to sophia85

to clarify: I got an email confirming my request. Nothing since (no box, no follow up email saying 'we are delayed'). I am guessing Apple was unprepared for how many people would respond. I am in the New York City metro area.

Dec 3, 2011 8:01 PM in response to C.Floyd

I have heard that it will be a new or referbished 1st gen or mabe 2nd gen. but those were the first ones send out so they might have run out and started sending 3 gens or something.

sophia85 Author

Level 1

0 points

Dec 4, 2011 1:24 AM in response to C.Floyd

I highly doubt that they'd send out anything different from what they initially described, and from what people have actually received since i.e.refurbished first gen nanos (as seen pics in links i've posted previously). These rumours were spread about by various newspaper articles, of the possibility of receiving a higher more recent generation nano as a replacment, causing hype unfounded and not at all support by Apple. I was told by the guy at Apple Support it would be a 1st gen nano.

For example in the UK, newspapers implied receiving a newer nano (except the guardian subsequently edited that bit out) whilst the daily mail has not, hence the comments of annoyance below from readers.

http://www.dailymail.co.uk/sciencetech/article-2062147/Apple-iPod-Nano-recall-ea rliest-model-If-new-free.html

http://www.guardian.co.uk/technology/2011/nov/16/apple-recalls-ipods-safety-fear s

Realistically it doesn't make any business sense to give away the current gen of nano, for an old 1st gen nano (with fault and who knows what state of condition it's in) plus whose price has been declining year on year. More likely if they run of out refurbished units, they'll just make some rubbish offer, like vouchers offering money of Apple products instead e.g £49/$49 off or worse still £29/$29 off worse still £X/$X off an £100+ spend etc. Don't let yourself get too carried away, and build your hopes up on some lie somebody's dreamed up, that has no evidence to back it up. This whole business is costing Apple quite a bit, why would they want to make an even greater loss?????

It's possible that I could be wrong, but I'll only believe this rumour when I see it, i.e. Apple makes a new statement or people start posting pics of letters of explanation from Apple and their new gen nanos they've received for their old 1st gen (and pigs might fly by then too lol ^_^!).

Mgh526

Level 1

0 points

Dec 4, 2011 8:51 AM in response to sophia85

I live outside of NYC, I received the box in two days. My "repair" shows as replacement pending since 11/18. So I expect whatever they are replacing it with will be here in a few weeks. I liked the first generation nano, as long as my replacement doesn't have the scratch prone screen, I'll be happy if I get another.

Dec 4, 2011 11:15 AM in response to sophia85

I received the box in which to return my old iPod, but unfortunately i have misplaced the instructions that were contained in the package. Could anyone help me please? Do I simply post the iPod alone or were there any documents to send off with it? Help would be really appreciated.

Sabor72

Level 1

0 points

Dec 4, 2011 5:00 PM in response to sophia85

I have had the Same problem, but I live in the US. It's been almost a month and I still havent gotten my box. It said 3-5 buissness days, but as you can see, its been more

supabets

Level 1

0 points

Dec 5, 2011 8:21 AM in response to buntylincoln

instructions for returning mine in uk were

don't return any accessories, power cablesetc.as only an ipod nanowill be returned to you.

back up data.

check for accidental damage ( i took pics of mine to prove its not broken/ cracked etc cos the envelope bit flimsy).

Posting- place ipod inpackaging. do not include anything else.

Use mail bag that was provided withprepaid and address details on. do not use a different envelope.

check sender detailsndreturn address are complete.

hand into post officeand get proof of posting receipt (nocharge).

keep receipt.

these are uk instructions only, hope it helps

fusion2u

Level 1

4 points

Dec 5, 2011 4:41 PM in response to sophia85

Requested replacemnet on Nov 14th, still no box, no email, no one to ask whats happening....and I live in Florida. Hey Apple, why did'nt you just send some of the nano 1st Gens' to the locale Apple store and let us walk in and get the replacement?

MBP_15

Level 1

20 points

Dec 7, 2011 10:29 AM in response to C.Floyd

Also from London, returned my nano back via the pre-paid "box" about two weeks ago now. The repair status still indicates "Step 1: Request: Empty box shipped." Surely they have received it by now, i'm not bothered about how long it will take but it would be nice to know that they have safely received it!

ipod nano 1st gen replacement program