ipod nano 1st gen replacement program

I requested mine on Nov 16, Still nothing, I live in NY and I havent received my return package yet. I called Apple support and was assured that people who requested on Nov 12- 14 are receiving their return packages now. So I should receive mine soon.

Also in the UK - I have the exact same problem.

Getting the packaging was not a problem for me - turned up within a week. My concern is that I returned it Nov 28th, and still showing Stage 1 (have been checking since I got the first email and posted it off). Would be really nice for Apple to at least acknowledge that it's been received, and give some sort of contact capability - all I seem to be able to do is pay to speak to them - I just want to know if I need to claim my money from the post office or not!

I posted mine off around the same time as you and haven't had confirmation that they've received it. The only thing that is slightly reassuring to me is that a friend of mine did hers a few days earlier than me and they've only just acknowledged hers so I'm hoping it's only a matter of time for the rest of us.

Having accepted I'm not going to have a shiny new iPod in time for Christmas, it would just be nice to know they've got the old one.

I'm in New Zealand and received a response on the 21st November but still haven't received a box. Really miss my lPod as I use it a lot at night when I can't sleep due to chemo treatments and meds keeping me awake.

Hope we don't have to wait too long.

I submitted 15-Nov-2011. Still no box to send it back in! One month and waiting....

My return box arrived Monday (I signed up the second day of the recall program in early November, maybe the 12th?). Called for FedEx pickup yesterday -- it is waiting by the door. I expect I will see the replacement/refurbished unit in about 6 weeks. Here's hoping it's a 64Gb 4th gen iPod Touch! (sarcasm!)

I was in the same boat, requested on 14th Nov, box arrived a week later, I sent it off, then nothing for 2 weeks so I logged a call on the support page and they phoned me and could tell me that they received the package. Now the status is at "Product replacement pending" since yesterday, so heres hoping I get my "new" one within the 6 weeks they promised. Will update if any more news!

i think that the do not really update the status so frequently.i sent the box on november 28th and i got the same message "empty package found" till december 6th, when suddendly evertything changed, and i immediately got step 3: product replacement pending...hope that ill receive my ipod soon...

Diito here. Posted back at end of Novemeber, status still says "Empty box shipped". And there were no instructions with my jiffy bag, so I just put it all back in the post in the pre-paid envelope. I can't see how to contact anyone to find out if they've received it either!

I was the same, not knowing if they received it, so after looking around the support site I took a chance and used the Express Lane option, they were very quick to call me and although I didnt have an Apple Care subscription they were able to tell me that they at least received the package, heres a link to were I found it, I am in Ireland, so I presume there is a site for werever u are, hope it helps.! https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=PF3

Just spoken to someone at Apple and this guy confirmed that they expected about 50 - 60,000 of them to be shipped back but got around 1.5million of them so far. Their system has a backlog and this guy can't even check the status himself.

Any way i don't know if this might give us all a bit of hope but when i asked him what will my iPod be replaced with and he confirmed that it will be the newer model which has touchscreen which looks like a "watch" (ipod 6th Generation) and will be a 8GB one which can be found at http://www.apple.com/ipodnano/ ... i personally DO mind if they send me out this particular model because (A) it's so girly looking and (B) i want something that will play my music and video (i know i know i'm a fussy little git i am)

I've just read that Apple will replace the faulty 1st gen nanos with 1st gen nanos. Not the newer models

http://mashable.com/2011/11/13/ipod-nano-replacements/

Why Apple would have that many 1st gen nanos available is unclear. Seems odd to me.

It was odd that Apple wasn't clear about it all from the beginning.

As long as whatever comes back can do everything that the nano you sent them can do. All is well

I agree. So long as I get a Nano that works I'm happy.

I received and sent back last week on Dec 8th the box with my Nano. I checked this morning to see if there has been any update and still nothing. Hopefully the status will be updated in the coming days.

Out of curiosity, when you sent your Nano to Apple, did you put into a clear baggy and lay between foam pieces in the box or was there a foam bag like my letter stated for some reason?

All I got was a jiffy bag (brown envelope with bubble wrap stuck either side) no box or foam or any proper protection.

Like someone said, I hope it is not replaced with a new gen. Can't stand them. I want like for like really.