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sophia85 Level 1 Level 1



I read about the problems and the program online and applied and was found that my nano is part of those affected.

Received confirmed email that a package was being sent out but i applied on sun 13th november and have not received

this package for this whole week, Apple said to expect it with 2 business days. If i have not received the package within the expected time

stated how can i send it back within the 10 days time limit they've placed to resend the nano to them?


Does anyone know what mail service they are using to send the nano replacement package out to customers in the UK?

I'm guessing it's probably royal mail (-_-)*

What is the best thing to do, as i don't want to keep a ticking time bomb around the house, and the email is sent from don't reply address?

So there is no way to contact them from my personal replacement status page, hence why i have posted here for any advice please?


Thanks in advance

Reply by dastef on Nov 18, 2011 8:41 AM Helpful



i'm having the same problem.. 5 business days have passed and i didn't receive the box.

i live in italy so it's not only a UK problem.


some info would be appreciated!

Reply by Wenth on Nov 18, 2011 9:15 AM Helpful

Same problem. Italy, 6 business days passed and still do not see any box...

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