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itunes error 2

Hi all, I tried to update itunes to 10.5 but the program givs an error 2 when I try to run it. I have had all sort of problems rying to update itunes so I can update the OS on an ipad. Any suggestions on how to overcome error 2 please?

iPad 2, Windows 7, 32 bit

Posted on Nov 24, 2011 2:01 AM

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Posted on Nov 24, 2011 2:07 AM

The 2 is usually related to Apple Application Support failing to install.


Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.


Download and save a copy of the iTunesSetup.exe installer file to your hard drive:


http://www.apple.com/itunes/download/


Download and install the free trial version of WinRAR:


http://www.rarlab.com/


Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".


Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.


Does it install properly for you? If so, does iTunes launch properly now?


If instead you get an error message during the install, let us know what it says. (Precise text, please.)

44 replies

Jan 5, 2012 1:38 AM in response to eamonnfromangus

We can try to make the iTunes installer ignore the damage instead.


In Computer, open your C drive.

Open the "Program files (x86)" folder

Open the "Common Files" folder

Open the "Apple" folder

Open the "Apple Application Support" folder


Rename the "AVFoundationCF.resources" folder AVFoundationCF.resourcesOLD.


Try another install. Does it go through this time?

Mar 21, 2012 11:18 AM in response to b noir

b noir wrote:


An error occurred during the installation of assembly 'policy.8.0.50727.6195",publicKeyToken="1fc8b3b9a1e3b",processorArchitecture="x 86" Please refer to Help and Support for more information. HRESULT:...


These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.


Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?


If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? (For example, 8007000B.)

hi b_noir, since you could already help so many with this issue I would like to ask you to help me because I have the same symptoms as described above but my windows update failed: alphanumeric code that appears is: 80073712.


I already tried several times to repair my windows 7 because of this by reinstallation, but it ended in a blue screen. Can you help me?

Jan 22, 2013 7:53 AM in response to edwinfrombracken ridge

How do I fix the problem I am having? When trying to download the Apple Application Support in WinRAR I get the message: "The Installer has insufficient privileges to modify this file : C:\Program Files (x86)\CommonFiles\Apple\AppleApplicationSupport\WebKit.resources\inspector\Imag es\spinnerInactiveSelected.gif."

Any Ideas what I can do to stop this from happening? Also I am on the Master account before there's a question about that, I just can't figure this out and iTunes is starting to get on my last nerve.

Feb 12, 2014 6:46 PM in response to b noir

Hi! I uninstalled my itunes completely and fresh installed itunes 11.1.4.62 then tried to restore my iphone 4 GSM to 7.0.4 and failed with unknown error (2) at about 60% of the total process.I again reinstalled apple application support.msi as your suggestion,restarted pc and tried to restore ,but it ended with same result with unknown error(2).Again I tried to restore my iphone 4 by opening itunes as administrator with all security softwares uninstalled and windows firewall disabled.Even this didn't help me and ended with same error.


So please help me! I am stucked at this since last 2 months....Now there is no firmware in my iphone and I only have connect to itunes logo.

Mar 6, 2015 9:43 PM in response to b noir

The itunes i have on my computer suddenly stopped working, showing that there's Window Error 2 and its because i dont have apple application support so i do a standalone AAS install. but when i was installing the apple application support, another error appeared, a text came on saying, "An error occurred during the installation of assembly "Microsoft.VC80.CRT,type="win32",version="8.0.50727.6195",publicKeyToken="1fc8b 3b9a1e18e3b",processorArchitecture="amd64".Please refer to help and Support for more information. HRESULT:0x80073712." i dont understand what happened, please help

May 21, 2015 6:20 AM in response to b noir

Hi D Noir.


I have followed your suggestions above in relation to the Error 2 for windows (64bit). I tried to the stand alone application support installation, it didn't work for me.


Please please assist.


This is the error i received following your instruction on the stand alone installation.


An error occured during the installation of assembly

'Microsoft.Vc80.CRT,Type="Win32" , Version="8.0.5072

7.6195",publickeyToken="1fc8b3b9a1e18e3b",process

or Architecture="amd64" . Please refer to help and support

for more information. Hresult:0x800736FD


Thanks Chris

Nov 23, 2015 4:31 AM in response to edwinfrombracken ridge

Hi,


I have the same error message when I install ITunes. Error message 2. It mentions Apple Application Support. I have windows 10. I restored my computer due to viruses. It deleted apps. I tried to install it be I got an error message. Then I saw the above comment and tried to install "Apple Application Support" as you said.


When I tried to reinstall it an error message said "An error occurred during the installation of assembly 'Microsoft.VC80.CRT,type="win32",version="8.0.50727.6195",publicKeyToken="1fc8b 3b9a1e18e3b",processorArchitecture="amd64". Please refer to Help and Support for more information. HRESULT: 0x80073715."


If you could help me with this I would be very grateful.


Thanks.

D

itunes error 2

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