ipod nano recall - time to respond from apple

I HAVE BEEN WAITING 4 MONTHS MMMMMMM HAVE THEY STOLEN IT OR WILL I GET A REPLACMENT ?????????????????????????????????????????????????????????????????????

New iPod 6 th generation arrived after 3 months. Great result.

Mine was recieved at apple on 1/7. Haven't gotten mine back yet either.

I have received my replacement after 9 weeks. it's an ipod nano 6th gen. thanks apple and power mac! 🙂

So, just checked TNT tracking and seems my Nano has toured all over Asia and is now in Sschesslitz, Germany. AppleCare's Repair Status still says "Service requested 14 Nov 2011", but TNT saying it landed in Schesslitz 25 Jan.

Anyone noticed the same thing?

I am still waiting for my replacement. I did my service request on Dec 21, Apple received it January 10th, they identified the issue on January 10th, and the Product Replacement is now pending since January 10th. Tomorrow will be 1 month for it to be pending...

I mailed mine to Apple in early October. The status still says "January 6, 2012: Product replacement pending"

I've been without my Nano for four months. I'm getting very irritated.

So i'm still stuck on the first step

November 13, 2011: Service requested

haven't heard from apple since....

I believe Apple replaces the iPod Nano with a 6th Generation iPod Nano, which is so small we would not buy it or use it (we call it the iPod NoNo) . I have sent 2 e-mails to Apple asking them to allow us to pay the difference between that new one and a iPod Touch or iPod Classic, but Apple just does not bother to answer their e-mail. Well done Apple !

From the dealer (who had no clue about this re-call) we heard that they have trouble selling the 6th Generation iPod Nano and really not surprised about that.

We have been without our iPod now for almost 4 month, don't dare to use it and we don't know which way to turn now. Please Apple answer your e-mails so we can move on!!

They shipped mine exactly 6 weeks from receiving the ipod back (someone else on the forum said that seemed to be the trend). It's on the FED ex truck for delivery today. Here's my timeline.

Service requested Nov 14.

Received the shipping envelope about a month later. I don't remember the exact date. Didn't send it in right away until I heard they were shipping out new generations instead of the 1st generation.

Apple received IPOD on Jan 7

Apple shipped IPOD on Feb 18

Here's my experience....

Recieved notification of recall and applied for replacement iPod Nano.

12/10/2011 recieved email that request was accepted...will recieve a "box" in two days...etc.

Status as of today...No box recieved and online repair status is "requested".

I'm patient but c'mon!

I can understand why you're upset if you haven't even got the box yet.

Just FYI, I didn't get an actual "box" in the mail. I got a padded shipping envelope with instructions and a label inside telling me to use the same shipping envelope to ship it back with. So when (not if, thinking positively) be careful opening it. I had to tape mine up a little.

Just wanted to post my timing experience for the recall from Denver, CO, USA

1/20/12 Service Requested

1/20/12 Padded Envelope Shipped

1/24/12 Padded Envelope Recieved

1/24/12 Shipped to Apple via FedEX

1/27/12 Step 1 | Request - Product Recieved

1/27/12 Step 2 | Service - Issue Identified

2/22/12 Step 3 | Return - Replacement Product Shipped

I expect the new ipod to arive tomorrow as the email sent by apple indicated 2 business day shipping. I will update post if I do not get it tomorrow.

UK User

Posted my nano ipod back in mid November 2011. Currently still waiting!

As qouted on their web site:

"Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen)."

6 WEEKS!!! Come on Apple wake up, its now March! You do the calculations.....

Not what I would expect from a well known repitable company. When I spoke to someone at Apple (not a cheap call) the reply was that due to the high number of returns they finding it difficult to keep up with the demand.

Well I am sorry to hear that but:

1. Apple must have on record how many units of 1st generation ipod nanos were issued across the world.

2. Perhaps in future they should be better prepared

3. In future get the product right first time, you have a repitation to uphold!

Gripe over.....off to listen to live music!

BW

Mine was picked up yesterday by UPS so we will see how long that takes. Also informed Apple by e-mail we were not interested in the iPod Nano (too small) and would like to pay something extra to get either iPod Touch or iPod Classic, however here again Apple fails to even respond to our e-mails.