Can't connect to iTunes Match - error 5002

same problem and i have absolutely no music on my iphone, not even the one that I had downloaded

Having the same issue myself, at first the 4002, then I went into itunes, held down the option key turned off itunes match, tried turning it back on and then got the 5002 error. 5002 sometimes has to do with the credit card info. So I went into my itunes account verified my cc info and entered in the security code, which should have taken care of the issue, but the 5002 error keeps coming up. It has me thinking that it could be a legitimate itunes server issue.

I've been seeing the 5002 error for about an hour now. Prior to the error, I was having trouble playing tracks from icloud, so disabled itunes match and haven't been able to successfully re-enable it.

I'm also experiencing various errors with Match and Genius (5002 & 4002, respectively). Looks like we'll just have to wait.

Having same issue, Error 5002 here. Argh....

Same issue here. I'm trying to use iTunes Match, and I get the 5002 error.

Whenever I try to "add" my PC again, error pops up and I cannot access.

Anyway, it seems to be an iTunes issue and not an error on my billing info, which is actually correct.

I will try again later.

Mark me down for ' same issue '

Have tried deleting credit card info and re adding, sign out and in.. still nothing.

What is up??

It might be correct but when you try to add the account back you might have to verify the 3 digit security code on the back of the credit card you are using.

security code is correct, unfortunatly did not fix the issue

I'm seeing something weird which I don't know if this was the case before.

On my few Matched tracks in my library, they aren't downloaded but are showing very large size. Like 30-40MB per file. Once I download it goes down to the 6 to 8MB expected file size. Does that mean the iCloud version is larger?

But was that the case before? I don't know. We know there's a a rumor that Apple is working on a new adaptive format -- it is possibly already in there but just not "active" for us yet? I honestly don't know if this was the way AAC files showed up a few days ago or not, but it strikes me as a little strange.

I was having a problem updating iTunes Match so I turned it off and then back on.

First I got the 4002 error. After off and on I now get 5002 error.

I think Apple's servers are overloaded because of the 10.6 update.

IOS was updated today as well. I bet that has something to do with these errors.

Not fixed by tomorrow probably should call support.

Yea I'm having the same issue, I have exhausted every possible troubleshooting option I know of. Reinstalled iTunes, removed then added credit card info, signed out of iTunes and signed back it, turned off Genius, etc. it seems to be a problem on Apple's end, and is very frustrating because I just lost 5000+ songs on my phone when i updated to iOS 5.1 and had to turn on itunes match again (but no songs were available because I cannot turn on itunes match on my laptop). Ugh I don't get how Apple can be one of the world's largest companies, but gets crippled by their servers.

Count me as well... Been trying to add a couple of CDs too my collection & received the 5002 error. Must be that ****** solar flare! Urgh!

I am also having the same problem (error "5002" with itunes match).

I also had the bright idea to delete all the music off my iphone before getting this error, thinking I would download one playlist only from itunes match on my phone and save space. Luckily, once I turned off itunes match on both the imac and on the iphone, I could add the playlist manually through itunes.

Going to see if itunes match is working tomorrow. Maybe too much traffic on the servers? I am also in Canada, btw, which may add to server weirdness...

Same for me here in Sydney, Australia.

I'm getting 4002 and 5002 on iTunes 10.5 and 10.6.

Yuck!