Can't connect to iTunes Match - error 5002

SAME, THIS JUST HAPPENED WHEN I UPDATED TO 10.6 AND IOS 5.1

Have the same problem here.

I'm running OS X 10.7. I just signed up for iTunes Match a couple of days ago. I wanted to see if my play counts would automatically update from iTunes Match, but I couldn't connect. Googling suggested turning off Genius, so I turned of both Genius and iTunes Match. Couldn't get them re-enabled.

I was on the phone with Apple for 2 hours. We tried deleting the plist files, creating a new library from a new account. Nothing would get us past the 5002 errors.

Perhaps this is just server overload.

I hope so, it is so frustrating just lost all the music on my iphone

I just turned off iTunes Match on my iPhone 4 because I could not get rid of some playlists when I added a new device to iTunes Match yesterday. I deleted the playlists on my iPad and that removed them from all my other devices.

But now I have no music on my iPhone. iTunes Match still works fine on my Apple TV and iPad, and did on my Mac until I turned it off trying to troubleshoot the iPhone. Also having an issue turning Genius back on. It will not let me Agree to the Terms and Conditions.

Seems to have just been fixed for me on both devices.

Matching is working for me again, FYI.

I have now been able to get iTunes to add my computer back to iTunes Match.

very weird, same here, everything works again.

i'm able to connect now too, btw.

i'm glad to see something on the forum about this... first 4002s and then 5002s - unable to turn on iTunes match. i thought i had done something to jack up itunes. i'm going to sleep on it i guess and try again tomorrow.

Message was edited by: mitchell@applesupportcommunities

Yup. It's working for me now. I was just in the middle of filling out an incident report on the Apple support site when I noticed people were checking in and saying it was working.

I'm getting the 5002 error as well. I haven't noticed if its with my genius or not (not really paid attention to that) but was in the process of adding songs to iTunes match (which I just got a couple days ago) and it suddenly started giving me an error. Knowing that others are having the same problem makes me feel better though. However I've noticed that's it's taken me two days, I kid not, to get everything matched up and it still isn't done. I know I have a lot of songs, but is that normal? Has anyone else had that problem?

Add me to the list. I hope Apple gets this fixed ASAP. This many people witht he exact same issue; at least we know it is them and not us. Apple, please fix right away!!

The problem has suddenly gone away for me too... too weird.

Apple should at least put *some* kind of explanation why the error occurred and suggestions on how to resolve it. Like:

- DNS timeout

- TCP session establishment timeout

- background security token validation timeout

so us nerds can work it out.

Or even simpler:

"Error XXXX. Your request was received by Apple's servers, but we're unable to service your request right now. Please try again later"

so we know that it's not a comms error from our iTunes to the Apple servers.

Just a suggestion!

All is working now!! I am not sure what happened, but I am happy now! Thank you Apple.

I'm back up, too! Calmness has been restored in my house. That was sure weird, though.